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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
Overall, it was a very frustrating experience. Please be aware of their score on BBB. I wish we would have seen it before signing a contract with them. The product itself is good, but the communication and company services are horrendous. Also know the quality of work will depend on the crew they send to your project. I found out while all crews have the same turf, they do not have the same materials. The first crew who originally completed our job used decomposed granite (DG) as fill which was not compacted correctly. DG is... read more
Business response:
**Response to updated review 3/4/25** Hi Kyle. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. **Original response to review 2/19/25** Hi Kyle. Thank you for taking the time to share your feedback. We are disappointed to read of your experience with our company. Big Bully Turf was created because we knew we could do better. We strive... read more
My husband had Big Bully Turf come out to our house to get a quote for artificial turf. They're nothing but cheesy sleazy salesman trying to upsell you. It's funny how they make it sound like they're turf is extraordinary but yet it's pretty much the same thing everybody else has. Quinton was our sales rep and every time he talked, I sensed bullshit coming out of his mouth. Just so everybody knows their quote was 20% higher than anything we had from five other companies. I always give companies the benefit of the doubt with ... read more
Business response:
Thank you for taking the time to let us know how your experience was Heather. It is unfortunate to hear that our company did not meet your expectations. Big Bully Turf strives to provide the best products and competitive services.
I made an appointment with big bully Turf on their website. I confirmed my appointment via text with their sales person. Well the appointment time came and they no call no showed me. I texted the sales person with no response. I guess they don't want my business! I also just read the reviews communication seems to be a reoccurring issue!
Business response:
We appreciate you bringing this to our attention Michael. We are committed to providing excellent service and are looking into this matter.
Buyer beware. Please understand the company you are doing business with. My elderly parents decided to turf their yard because they are no longer physically capable of taking care of the yard themselves. Unfortunately they hired Big Bully Turf. Big Bully Turf came and installed turf at my parents house and blocked the street with cones so they could put materials next to the house. My parents received a $1,000 fine in the mail for obstruction of traffic. My parents provided the citation, pics and date of the infraction to Bi... read more
Business response:
"We appreciate your feedback, and we're sorry to hear that your parents had a negative experience Jared. We have sent your review on to our Regional Manager to address your concerns.
sloppy work and poor communication. Had to reschedule for them to come out to fix their sloppy work multiple times. No updates when no one show up as scheduled and I have to call to find out that no one will be showing on the date scheduled. I have to spend hours cleaning up the rocks/sand on the driveway and removing rocks that are thrown on my agave after they leave. No follow up after the project is completed. The project manager did not show up at the end of the project as he said he would. The crews just leave without f... read more
Business response:
Hi Nhi. Thank you for taking the time to share your honest feedback with us. Your frustrations are heard and we would appreciate the opportunity to discuss your experience in greater detail. Please direct message us with your full name and phone number and a member of our team will reach out to you. Thank you
Our prior turf (NOT done by Big Bully) lasted for 12 years and still looked almost brand new. We only replaced it due to the base (gravel, ground rubber, etc.) under the turf washing out under our patio walls. Now I wish we had kept the old turf. After only three years the Big Bully turf looks warn out, lumpy and uneven.
Business response:
Hi Donna. Our team at Big Bully Turf is passionate about providing the best quality care and we are saddened to hear of your difficulties. We do believe that our customers deserve the best care and we work hard every day to deliver such service. We would appreciate the opportunity to mend this issue. Please call us at 619.831.6550.
The sales pitch did not come close to what we were told to expect. We found this to be one of the worst experiences with a contractor that we have ever employed. It was a complicated project and the communication and lack of supervision and job performance was terrible.
Business response:
Hi Mike. Thank you for taking the time to share you feedback with us. At Big Bully Turf, we do believe that our customers deserve the best care and we work hard every day to deliver such service. We would appreciate the opportunity to discuss your experience in detail. Please send us a direct message with your phone number so we can reach out to you. Thank you
Are you kidding the worst experience I've every had from sales to Mr. big Bully which is a perfect name. I'm still trying to to get my deposit back. No work was done no supplies were ordered because they told me they couldn't finance me. Use any company but not this one. Kimberly must have been fired because she told me I would get my full deposit mailed to me and now Hanna won't return my call. I will not quit until I receive my deposit. I will also keep posting my experience and telling all my friends of which 3 have asked... read more
Business response:
Carla, thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused.
I was super excited about my new turf but the sales man got my order wrong and it was not finished on the date scheduled. Instead I was left with a muddy mess on my patio which created issues with rocks and pebbles. Having 5 puppies you can see the issue. Non the less they did have a 48 hour turn around but did not offer any discount due to the delay. After the work was completed it looked amazing but at a closer look you can see small gaps in the installation and not sure if it will cause issues in the future. Thank god for... read more
Business response:
Hi Moe. Thank you for taking the time to share your feedback with us. At Big Bully Turf, we strive to ensure our customers have the best possible artificial turf installation with quality customer service. We will have a manager reach out to you to discuss your experience in greater detail.
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 590 reviews.
When is Big Bully Turf open?
Big Bully Turf is closed now. It will open tomorrow at 8:00 a.m.