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Big Bully Turf
- Artificial Turf
- San Diego, CA
About this business
Location details
350 Tenth Ave, Suite 820, San Diego, CA, 92101, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 6:00 p.m. | |
| Tue | 08:00 a.m. to 6:00 p.m. | |
| Wed | 08:00 a.m. to 6:00 p.m. | |
| Thu | 08:00 a.m. to 6:00 p.m. | |
| Fri | 08:00 a.m. to 6:00 p.m. | |
| Sat | 08:00 a.m. to 2:00 p.m. | |
| Sun | 08:00 a.m. to 2:00 p.m. |
If I could give them a zero I would. The turf was installed August of 2023. The workers did not speak English and I don't speak Spanish. Now there is weeds growing up through the turf. I had pavers put in to make a walkway and weeds are growing around the pavers as they didn't put the pavers in until after I called the foreman and then they cut into the turf that was already layed to place the pavers. It was almost $11k for my small front yard and now, not even 3 years later, I feel like I have to have it redone. Update: I... read more
We had turf and pavers installed. We are senior citizens who can't pull weeds anymore. The sales person told they only use employees and not day laborers. It sounded good when he told us we would not have a problem with weeds anymore, because they would put in a weed barrier. They just put a type of sand underneath. Now we continually have a problem with weeds, and nobody returns our calls.
Business response:
We’re very sorry to read this and truly appreciate you bringing it to our attention. While no installation can guarantee that weeds will never appear (as airborne seeds can settle on top of turf or along edges), you absolutely should not feel ignored or unable to get support. Please contact our office directly at 888-330-0729 or send us a private message with your contact information so we can prioritize reaching you. --The BBT Team
I had 3 estimates for about 1,150sf of 1-1/2 turf to be installed. There estimate was $19,000.00 more than 2-1/2 times the next lower bid of $7,200.00. I call that a Rip Off outfit in my book.
Business response:
Thank you for sharing your feedback. Our estimates reflect the specific materials we use, our installation methods, site preparation, warranties, and the experience of our crew. We’re not always the lowest bid, but we aim to deliver long-term value, quality, and reliability. We’re happy to walk through any estimate in detail and explain the differences if you’d ever like clarification. We wish you the best with your project. --The BBT Team
Great Sales Pitch, Very Limited Warranty in Reality We chose Big Bully Turf after a confident sales presentation and reassurance around their long-term warranty. During the sales process, the terms and conditions were described as "standard" and not something that required special attention, which gave the impression that major issues would be supported if they came up. After installation, our turf developed burn damage caused by reflective sunlight -- a known issue with artificial turf installations. Only after raising th... read more
Business response:
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that your expectations around the warranty were not met and that this situation has been frustrating. Our warranty is designed to cover manufacturing defects in the product itself, and you’re correct that many real-world installation and environmental conditions fall outside of that scope. That said, we take feedback like yours seriously and are actively reviewing how we present warranty details to ensure customers fully understand coverag... read more
Very poor communication. I asked a simple question and it took two weeks to answer. He said he would call me back every couple days, but never did. I didn't get an answer until I went through the management.
Business response:
Thank you for your feedback. Your comments have been shared with our team so we can address what went wrong and ensure better communication moving forward. --The BBT Team
Not sure who it was they sent over but the guy's attitude and arrogance cost them a sale and their reputation. Rather than measuring the backyard and front yard he simply threw out numbers. He did not give me the same quote I was originally told. In fact, he laughed when I told him the original quote and asked who gave that to me. He attempted a high pressure tactic for the 37% discount that was also offered, telling me he'll give it to me but only if I sign immediately. The guy did not seem reputable in the least. His attit... read more
Business response:
Thank you for your honest feedback, Barry. We appreciate you bringing this to our attention and will be addressing the situation internally. If you're open to it, we’d like the opportunity to make things right and learn more about what happened. Please feel free to message us so we can connect. --The BBT Team
Went through about 3 different project "managers" during our installation because this company hires out help. They have zero quality control since they hire anyone who claims to be a contractor. We were left with a yard that no longer drains since they failed to relocate our existing drains to the lowest point in the yard they created. We now live with a pond anytime it rains. We have attempted warranty claims for 4 months now and every "we will have someone out" or "we submitted claim" goes absolutely nowhere. We are ... read more
Business response:
Thank you, Marissa, for bringing this to our attention. Our goal is always to deliver quality work and stand behind our product and service, and we take these concerns seriously. Please message us with your contact information so we can work to resolve this. --The BBT Team
spent over $55k with these guys and they're unprofessional when it comes to their craftsmanship. they definitely have good materials, but try to source your own labor. they have visited 5 times since the "final walkthrough" and they still cant get it right. now they don't answer my calls, and told me if I don't give them final payment they will void my warranty. don't work with these guys.
Business response:
Albert, we appreciate you bringing these concerns to our attention. Someone should be in contact with you soon to come to a resolution. --The BBT Team
So disappointing and so frustrating to be told TWO years later that you owe an addl amount where there's a document on file that shows that bank card information was provided to pay that amount that differed from the loan amount which was recently PIF & then threatened with collection's. What happened to the person that had bank card information on hand TWO years ago and was supposed to pay the updated amount? Frustration and stress for the customer. For that reason I would never refer them. A business must be held accountab... read more
Business response:
Thank you, Maritza for taking the time to leave a five-star review! We’re delighted to hear you were pleased with the service provided by our installation team. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. Welcome to the Big Bully Turf family!
Frequently asked questions about Big Bully Turf
How is Big Bully Turf rated?
Big Bully Turf has a 4.1 star rating with 572 reviews.
When is Big Bully Turf open?
Big Bully Turf is open now. It will close at 6:00 p.m.