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Big City Wings

3.6
  • Chicken Wings
  • Spring, TX

About this business

RestaurantsChicken Wings

Location details

3555 Rayford Rd., Spring, TX, 77386, United States

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WeekdayScheduleStatus
Mon11:00 a.m. to 11:00 p.m.
Tue11:00 a.m. to 11:00 p.m.
Wed11:00 a.m. to 11:00 p.m.
Thu11:00 a.m. to 11:00 p.m.
Fri11:00 a.m. to Midnight
Sat10:30 a.m. to Midnight
Sun11:00 a.m. to 11:00 p.m.
3.61,041 reviews
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Aletta D.'s profile image
Aletta D. 
rating
4 years ago

They don't seem to want to assist their customers with taking orders, asking if they need help or saying one moment please. Very sad 

Taylor B.'s profile image
Taylor B. 
rating
4 years ago

I ordered to go. I waited more than 30 minutes before I asked about my order. The manager came to me and said they never put it in. Offered me a free "soda" and that's it. Spent almost an hour waiting for microwaved wings lol 

Business response:

Hi Taylor, we are sorry to hear that and we'd like to hear a little more about your visit. We pride ourselves on our quality wings and service so we always need to know when things don't go quite right. If you have a moment, would you please email wynne@bigcitywings.com to let us know the date & time you were there as well as any additional details that you think we should know? This will help us get to the bottom of what went wrong. We sincerely apologize and hope to hear from you soon. 

Megan D.'s profile image
Megan D. 
rating
4 years ago

SAVE YOUR TIME and do not come here.. the service is awful. They're understaffed and absolutely terrible. The manager is shitty too and doesn't give a shit. Just don't come 

T T.'s profile image
T T. 
rating
4 years ago

Hi, 8-17-21 visited at 4:11pm check #137884/1 Tab 1374 Server 339. I am new to area tried your location here 3rd visit. 1st was ok so I came back the last 2 visits the food has been horrible. Let me explain, 8/10 check#137084 wing were OVERLY DONE, I mean way overcooked, dry the sauces ordered on wings were not correct ordered extra hot and sauce was mild at best. Frank's Red Hot original out of the bottle was better, I called next day spoke to William he provided a redo/new order. Came in a few days later to get that i... read more

Jesus C.'s profile image
Jesus C. 
rating
4 years ago

Yay i love the fact that the host with an afro called me an "extra gay" just because I asked for service after being seated close to 15 minutes and not getting any service. I've worked in the food industry and understand if you can't service immediately if it's busy, but it wasn't! Imagine asking for the bare minimum of just a drink order and being called an "extra gay". Like first off my sexuality shouldn't matter (which was wrong), second your host shouldn't have an attitude to their customers. I get being annoyed by nitpi... read more

Elvira C.'s profile image
Elvira C. 
rating
4 years ago

Food is good, but customer service sucks. Our family ordered $65 dollars worth of food to which they forgot my 5 bone-in wings (my specific dinner). We called back and they said they would give us our wings. Well I got 5 puny boneless pieces. Not even worth the gas to drive there. Such a turn off experience. 

Jacob B.'s profile image
Jacob B. 
rating
4 years ago

This place is absolutely awful! Joseph, who took my order on the phone had NO customer service etiquette whatsoever. This child not only did not know how to speak professionally, he did not know how to take orders on the phone, had a NASTY attitude, and to make things worst, he could not take a simple order!!!! Since he could not take a simple order, he gets frustrated.. When asked to speak to a manager, he places me on hold for 5 minutes. I am not sure if the manager did anything to this child due to the fact that when I... read more

Antonio R.'s profile image
Antonio R. 
rating
4 years ago

Food is good. Took 40 minutes for a to go order when they said only 15-20 min. Every time I would ask they kept saying 5 minutes. 

Miranda W.'s profile image
Miranda W. 
rating
4 years ago

Let me start off by saying this place REEKS!!! the manager on shift, james, was beyond uncalled for. i could hear him yelling from the register and the kitchen. How do you expect me to enjoy my food when i can hear a man child screaming from different locations of the store. Dont even get me started on our server madi..... She seemed like she did not care about her job and barely serviced us. Our drinks were constantly empty with 0!!!! refills??? She always had an attitude when talking to us. Never coming back. 

Frequently asked questions about Big City Wings

How is Big City Wings rated?

Big City Wings has a 3.6 star rating with 1,041 reviews. 

When is Big City Wings open?

Big City Wings is open now. It will close tomorrow at 12:00 a.m.