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Big Jim's BBQ, Burgers & Pizza
- Restaurants
- Hilton Head Island, SC
About this business
Location details
7 Trent Jones Ln, Hilton Head Island, SC, 29928, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
A surprising good meal at a good value. Got a 2 for 1 rib appetizer, and had lots left over just eating that as a meal. Very convenient to the Marriott beach property, and the food came out fast. Overall, it was a pleasant surprise.
Service was good. Food was not great. Brisket tasted like it was reheated in a microwave from two days ago. Burgers were good. Pork sliders were good. One big plus is that we could substitute grilled veggies for fries.
Business response:
Nichole, thank you for your feedback regarding your experience at Big Jim's. Feedback is an important tool for our resort to measure performance and address operational challenges. I apologize that we were unable to meet your expectations of food quality. I have shared your comments with my team and assure you that your concerns will be addressed. We look forward to your next visit to the Lowcountry, and we hope you will visit us again so that we may restore your faith in our restaurant. - Brian Couey, Director of Food & Be... read more
We went for dinner and ordered the signature dish of brisket. The meat was dry and overcooked. Not at all what we were expecting from a Palmetto Dunes eating establishment. The sides were very good. Service was fine.
We had a pulled pork platter and a bbq chicken sandwich. The pulled pork was served dry with the sauce on the side. I was told by my mother that her chicken sandwich was very dry but they gave her sauce also, so I guess she was to add sauce to her liking also. The sides were very good. Baked beans, cole slaw and mac-n-cheese. The horrible part about the whole visit was the service. The food came out quickly, but the waitress was never around. Most of the time we just got up and got what we needed for ourselves. She stated ... read more
The staff was awful and confused. We had to wait 15 minutes for a waitress to come and get a refill. The food was generic and was outrageously priced for the mediocre taste. If you want to go somewhere you want to remember go somewhere else.
Visited Hilton head and ate at bug Jim's three times. Cold beer large portions. The grilled pizza with smoked tomatoes was awesome as well as the nachos. The baked beans are the best I have had.
Business response:
Glad you enjoyed it Michael, but we hope you meant Big Jim's, not Bug Jim's - LOL! Thanks for visiting and we hope you can come back soon.
I was going to complain about the fact that no one answered the phone when I called to place a take-out order--nor did they call me back within 30 minutes; or when I got there and realized there were 11 tables (only 3 filled) and 4 waitresses--all huddled together giggling at something; or when I asked for a glass of wine while I waited for my take-out order and she said "it really won't take them long" ,,,but then I got back to my condo (in the Village--a five minute walk in a now thunderstorm) and tasted my BBQ sandwich wi... read more
Business response:
Hi Jill - thank you for taking the time to post your review. Your comments will help us with staff training. Sorry about the thunderstorm, but glad you enjoyed the food! We hope you can come back again soon.
We went for burgers and beers. Overall everything nice. Wait staff very nice. Cold beer and the burgers were good. My wife got a side order of Mac and cheese and was good. We will go back to try the pulled pork sandwich. It looked so good.
Very boring food. This was our last resort on our first night in Hilton Head as everything else in walking distance had closed for the night and I was getting HANGRY. Pleasant staff, but definitely heavy food that wasn't worth taking back extras of.
Frequently asked questions about Big Jim's BBQ, Burgers & Pizza
How is Big Jim's BBQ, Burgers & Pizza rated?
Big Jim's BBQ, Burgers & Pizza has a 4 star rating with 663 reviews.
When is Big Jim's BBQ, Burgers & Pizza open?
Big Jim's BBQ, Burgers & Pizza is open now. It will close at 9:00 p.m.