BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number
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BirdEye

4.9
695 reviews
(Reputation Management)
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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5on BirdEye, Mar 22, 2017
Our company Premier Software assists law firms and have provided Birdeye to many of our law firm clients, with great results. To quote two separate attorneys in the last month, one family litigation attorney said it has 'helped immensely' and another estates and elder law just last Friday 'exponential' increase in activity. I use it for my own company as well. more »
5on Facebook, Mar 18, 2017
Superb product and excellent customer service. Highly recommend more »
on BirdEye, Mar 17, 2017
haven't seen much happen for my business yet more »
5on BirdEye, Mar 17, 2017
Exceptional!! Found our new electrician!! Highly recommend!! more »
5on Google, Mar 16, 2017
I was a little spectacle when I first signed up . I needed help capturing more reviews and I got to say hands-down that this particular organization/app has really done wonders for us. Thank you BirdEye more »
5on Google, Mar 16, 2017
BirdEye has really helped us in getting more reviews. We would recommend anyone wanting to get their reviews up to contact BirdEye. The people are great to work with not like alot of companies that just sign you and forget about you. They stay on top of things. more »
5on Google, Mar 16, 2017
I don't know where to start in regards to my experience with Birdeye. The first person I spoke to was Heather, and she was very graceful in the process our practice took in picking someone for our reputation management. She wasn't pushy nor did she harass me with constant phone calls or emails, which is greatly appreciated.
Once we decided to go with Birdeye, I was put into contact with Jacqueline, who I can not thank enough! She is friendly and amazing with correspondence. She has always kept me on my toes and always with a smile in her voice.
If you're a medical practice and are looking for reputation management, don't waste your time and go straight to Birdeye. They really are efficient, user and patient friendly.
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5on BirdEye, Mar 16, 2017
In an industry that relies on good reviews, BirdEye has helped us stay ahead of the competitors and capture our best reviews. Would highly recommend! more »
5on Google, Mar 15, 2017
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5on Google, Mar 15, 2017
Great investment! Patients always tell us how great we are. Now our patients can tell everyone else. Easy to use, set up and Birdeye maintains it. more »
5on Google, Mar 15, 2017
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5on Google, Mar 10, 2017
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5on Google, Mar 10, 2017
My husband found these guys on facebook and had me contact them. From the very first conversation they have impressed. I just got set up in their very simple and easily understood dashboard that's going to allow us to finally make it easy for our customers to post reviews easily for us. We have an elderly clientele that sometimes is challenged by technology use, so this will be very helpful! Setting it all up was so easy thanks to Kyle. The whole team has done nothing but impress. Will definitely recommend to our fellow franchisees in Miracle Ear! Thank you Jennifer and Kyle. Top notch service. more »
5on Google, Mar 10, 2017
great follow up more »
5on BirdEye, Mar 09, 2017
My experience has been great!! Jacqueline has been very patient and very helpful, not to mention knowledgeable. She is super friendly and goes the extra mile. Answers all my questions and never thinks twice when I ask her for help. more »
5on G2 Crowd, Mar 08, 2017
Easy-to-use platform, fast and friendly customer service, flexible in catering to your needs.
What do you like best?
It is very easy to get in and start working in BirdEye without any form
al training. Everything is self-explanatory. The site combines all of the information and puts together great graphs and data for you to really know where your company stands. Their staff is always available to answer any questions an give great suggestions on how to maximize your reputation based on the data. They also are able to make alterations to the site based on your needs.
What do you dislike?
There is nothing that I dislike at this time. If you have a problem, they help to resolve it.
What business problems are you solving? What benefits have you realized?
Gathering all reviews in one database and analyzing the results based on several social media platforms without having to flip between several sites and remember multiple log-ins.
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5on G2 Crowd, Mar 05, 2017
Innovation at It's Finest, With Great Support
What do you like best?
I've offered this to my law firm clients since early 2016 with great results. I enjoy the speed and ease of u
se of the BirdEye interface. Quick to set-up new accounts, great infographics to share with clients. Very interactice. Aalways get my questions answered fully and quickly. Especially like the integration with Facebook.
What do you dislike?
Initially took awhile to wrap my brain around the best process to recommend to clients for obtaining reviews.
What business problems are you solving? What benefits have you realized?
Has been effective in moving firms up in local serarch results. Clients report more activity including traffic between firm web site and social media.
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5on G2 Crowd, Mar 02, 2017
Our Partnership with Birdeye Has Been Nothing Short of Spectacular
What do you like best?
Adam and the team at Birdeye have worked extremely hard to provide it's partners with both an
amazing product and amazing customer support. Anytime there have been issues with my clients or their accounts, they have been quick to respond and remedy the situation. In addition to great support, the product itself is much better than anything I have seen on the market. They've managed to build a review platform that helps businesses not only GET reviews but also (and maybe more importantly), MARKET those reviews online. The user interface is simple, the features are abundant, and it works very well for all of our clients. I'm looking forward to continuing to work with Adam and the team at Birdeye for many more years!
What do you dislike?
Integration is a bit choppy - while there is not a whole lot that you can do about that in the short term, it just adds a level of customer support that we would rather not handle. Ideally, for clients like us that white label the software, it'd be nice to have a support rep that takes over the integrations - as if they were a part of our team with no mention of Birdeye so that it always goes smoothly.
There are also so many product and design updates that get pushed to the live site and no communication is made to the resellers.
What business problems are you solving? What benefits have you realized?
Helping our clients get more online reviews and marketing them across the web.
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5on Google, Mar 01, 2017
I have just started with BirdEye but so far it appears to do everything it claims to do. It looks nice, is very user-friendly, and very efficient. I have high hopes that it will also be very effective overtime. more »
5on BirdEye, Mar 01, 2017
Birdeye has thus far exceeded our expectations! As a dental office, we are finding that folks are looking for medical professionals with excellent reviews and these reviews give them confidence about selecting new doctors. Birdeye has assisted us in gaining more reviews in more places. Their service is top notch and the program is easy to use! more »
5on G2 Crowd, Mar 01, 2017
Pleased with the relationship with our company and Birdeye
What do you like best?
Being able to control who you are requesting review's from, being able to remove bad reviews, and wat
ching over the growth and response on social media.
What do you dislike?
There is a waiting period of 24 hours sometimes before you see it on Birdeye
What business problems are you solving? What benefits have you realized?
Online presence and how it helps bring others in as new patients.
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5on Google, Feb 28, 2017
I have used the BirdEye review platform for my two dental clients for over a year now. Their team and service are excellent. Further, the platform has really helped us to increase the number of reviews we receive. We love BirdEye! more »
5on G2 Crowd, Feb 27, 2017
Overall Great Experience
What do you like best?
BirdEye is very easy to use and the training was quick and very efficient.
What do you dislike?
Nothing, we are very happy wth e
verything.
What business problems are you solving? What benefits have you realized?
We were unable to capture all of our patient successes in one place and with BirdEye we can now do that and contact the patients from their platform.
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5on Google, Feb 23, 2017
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on BirdEye, Feb 22, 2017
I think you need to review the performance standards for your employees. Blake Taylor is extremely unprofessional and decided to use harassment as a way to try and earn my business. Sorry but that is the worst approach. more »
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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Review summary

5  634
4  33
3  3
2  
1  
25 reviews with no rating
4.9
695 reviews

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