Emily B. on Capterra
3 months ago
04/30/2018, 13:04 PM
Very pleased with my ability to easily respond to and monitor 50+ business locations' reviews daily.... more>>
Very pleased with my ability to easily respond to and monitor 50+ business locations' reviews daily.
Pros: Their robust reporting capability, specifically the feature that allows you to save reporting filters for future use. I also appreciate the sentiment check function in their review request campaigns that prequalifies reviewers and often bars disgruntled customers from leaving public negative reviews (instead reroutes them to a non-public feedback landing page) which boosts our star rating and online reputation.
Cons: Due to third party restrictions, responding to reviews on sites like Yelp and Facebook often requires the responder to link out to the original review on the listing page and the login information often does not transfer, making responding to certain reviews a clunky process.