BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number

BirdEye

4.9
906 reviews
Reputation Management
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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4.9
906 reviews
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25 reviews have no rating
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3on BirdEye, Mar 05, 2018
Sub par customer service. Our account was mistakenly cancelled, once they reinstated it we had problems. We promised resolution on 3 different occasions by support, each time I would be called back the next day and told they could not provide the resolution they promised because I was working with someone who 'didn't know anything about the service they were talking about'. Seems to be a tech company who is more interested in sticking you with a contract than providing a service that makes you want to stay. Birdeye customer of 2 years that will not return. more »
5on Capterra, Mar 02, 2018
Birdeye is the software we were looking for!
Pros: The dashboard is very easy to read for this product. The customer support in setting it up is also very helpful.
Overall: Easy and very p
rofessional Reputation management more »
5on G2 Crowd, Mar 01, 2018
Amazing Results!
What do you like best?
This is an easy program that gives amazing results. Not only do we get to respond quickly to those that are unhappy with us, but we receive more rev
iews from those that are happy. So, our ratings have dramatically increased. We couldn't be happier!
What do you dislike?
I'm struggling to find something I don't like.
What business problems are you solving with the product? What benefits have you realized?
Increased our Google reviews from 3.6 to 4.3 and FB ratings from 4.3 to 4.9.
more »
5on Capterra, Feb 27, 2018
Great product for obtaining feedback from clients and online reviews.
Pros: Extremely easy to use, Improved my SEO placement almost immediately- I dominate page one in my area for organic search
, technical support, customer support, flexibility with billing issues,
Cons: It's a little expensive for my level of business, but the live support is awesome! I guess its hard to put a price on stellar on line reputation management.
more »
5on Capterra, Feb 22, 2018
Great software but needs more tiers
Pros: I love the ability to see everything on one page. Data analysis and customer management is amazing.
Cons: I wish it had more tiers of customers. I
find this version little bit overpriced for what it does, especially being a small business.
Overall: great platform
more »
5on Capterra, Feb 21, 2018
Flawless. Easy. Excellent Dashboard. What a great way to reach customers and market for new ones.
Pros: Extremely easy to capture and share reviews. Simple and to the point. Spot on with today&#
039;s fast paced social media sites. GREAT product! more »
5on Capterra, Feb 14, 2018
Great experience with customer support
Pros: My favorite thing about BirdEye is being able to see all my clients reviews in one place, monitoring them, and responding.
more »
5on BirdEye, Feb 12, 2018
Its very good.... The quality it good... Its very easy to use for the beginners more »
5on G2 Crowd, Feb 12, 2018
Very helpful!
What do you like best?
Birdeye monitors all of our reviews without us having to do any additional work! They send out the request, post the excellent reviews with a thank you
to the patient and then shares it to all of our social media accounts to help potential future patients looking for a new dentist. They were able to update all of our accounts to be compliant on the internet and helped move us to the top of Google search which has generated several new patients within 2 months!!
What do you dislike?
NOTHING and we genuinely mean that!
Recommendations to others considering the product
Make the switch! installation, ease of use and the benefits are all great!
What business problems are you solving with the product? What benefits have you realized?
Generating new patients through Birdeye assisting our Google profile!
more »
4.5on G2 Crowd, Feb 08, 2018
Birdeye helps your business in ways nothing else could.
What do you like best?
I like the easy to use link function, where you have a static link you can share out to customers that lets t
hem review on multiple platforms, and if it's negative, it allows you to filter that from platforms and remain only on Birdeye, without the customer seeing it removed. It would be nice to be able to turn the filter off, in case that was a function you weren't comfortable with, but otherwise it's a neat aspect.
What do you dislike?
The only issue I have is the pricing structure, it's a little much for a small business. If you were to lower the price, or give tier based pricing, or review based pricing, it may be a little easier to swallow the price tag on it.
Recommendations to others considering the product
Easy to use and great for your business,
What business problems are you solving with the product? What benefits have you realized?
The hardest part about getting reviews is convenience for the customers, so it's nice that Birdeye allows for posting to multiple platforms from one place. Since using Birdeye, we've seen a large uptake in our positive reviews. Seeing a positive review go to Google & Facebook, and being Abe to connect them Yelp is super nice.
more »
3.5on G2 Crowd, Feb 08, 2018
Get More Reviews
What do you like best?
I like that Birdeye sends texts and emails directly to my customers on a custom schedule that works best for us. BIrdeye customer support is also ve
ry good in handling and working on issues that arrise
What do you dislike?
I have had some issues with setting up and getting the ball rolling.
What business problems are you solving with the product? What benefits have you realized?
Our review ratings were low and now we are seeing an increase in quality reviews from our clients
more »
5on Capterra, Feb 06, 2018
Love this product!
Pros: Ease of use. We really didn't have to do anything! Our goal was to increase the number of reviews knowing that it would increase the ratings. Without BirdEye we wou
ld not have achieved this. Could not be happier with the result.
Cons: I did receive a few complaints about too many emails. Emails went out to all new members and I should have clarified how many times they would be asked to review.
more »
5on Capterra, Feb 02, 2018
Easy to Use | Friendly Support | Great Reports | Simplifies my life
Pros: Quick implementation, was up and working right after! Great reports and simple to use. Automates and does the work for m
e
Cons: Price a bit on the high end, but justified. Email templates can be more customized with add functions.
more »
4.5on G2 Crowd, Feb 02, 2018
Very simiple, effective and easy to use tool
What do you like best?
The interface is user friendly. The site is fast and the options are limited but good. Great generator of Google reviews
.
What do you dislike?
No Yelp review options. Some reviews are only on Birdeye.
Recommendations to others considering the product
I recommend BirdEye. It has very helpful tools to generate online reviews both on Google and internally.
What business problems are you solving with the product? What benefits have you realized?
Online review generation from our customer base.
more »
5on G2 Crowd, Feb 01, 2018
Love it
What do you like best?
ease of our ability to solicit feedback and reviews from clients
What do you dislike?
it doesn't work well with Avvo.com because all firm re
views go to one attorney profile, it's not granular enough to allow a reviewing client to select which attorney on Avvo they worked with
Recommendations to others considering the product
For professional services, worth the money.
What business problems are you solving with the product? What benefits have you realized?
boosting online reputation and mitigating risk of future online bashing
more »
5on Capterra, Feb 01, 2018
Easy to use software
Pros: Makes it easy to see and respond to all of my reviews. And the auto re-marketing onto other review sites is great!
Cons: Yelp integration is not as good as it is
with other review sites, as you are directed onto the Yelp page to leave the review. more »
5on G2 Crowd, Feb 01, 2018
Have had a great experience with Birdeye.
What do you like best?
It is very easy to use. Very User friendly.
What do you dislike?
Everything works great with birdeye very easy
to use. Thank you
What business problems are you solving with the product? What benefits have you realized?
Adding more reviews to our web sight and dawning in patients .
more »
5on G2 Crowd, Feb 01, 2018
Love it so far!!
What do you like best?
The ease of use. We love how easy it is to send out review request to our clients and how they have several options to leave reviews.
What do
you dislike?
Nothing so far. Up to this point we have no complaints.
Recommendations to others considering the product
Easy to set up and easy to use.
What business problems are you solving with the product? What benefits have you realized?
We now have the ability to gather feedback from clients with just a few clicks. We have been using Birdeye for 1 month now and have received over 25 reviews.
more »
5on G2 Crowd, Feb 01, 2018
Great product
What do you like best?
Once the kinks were worked out, the send out reviews for us daily.
What do you dislike?
It took a month to work out the bugs for our busine
ss.
What business problems are you solving with the product? What benefits have you realized?
Poor reviews are getting captures and good reviews are getting posted. Awesome!
more »
4on G2 Crowd, Feb 01, 2018
User friendly and quick results.
What do you like best?
I like that I am able to edit details and also quite easily able to do things on my own after initial setup.
What do you disli
ke?
I wish it had full integration with Escapia currently.
What business problems are you solving with the product? What benefits have you realized?
We are working on establishing a strong social media presence and having a strong Google showing and Birdeye has helped that immensely.
more »
5on Capterra, Jan 30, 2018
Professional and friendly. Good from the sales people to the training personal to the online service
Pros: It software is flexible and comes complete with training and great customer support. Ev
erytime I ask for help, they are quick to respond.
Cons: Taking me time to switch over from previous supplier and get data in right format. But service is assisting
more »
5on Capterra, Jan 16, 2018
Professional, delivering what they promise at less than half the cost of similar programs
Pros: I send them a file of customer info and they get the reviews. for a company our size, we had 14 Go
ogle reviews in a week. more »
5on Capterra, Jan 15, 2018
Product is easy to use. Great customer support
Pros: Generates customer feedback. Easy to use. Professional appearance of product. Great customer support
more »
5on BirdEye, Jan 03, 2018
Nice work. more »
3.5on G2 Crowd, Jan 02, 2018
Lots of potential (but some frustrations)
What do you like best?
It's super effective! We've tripled the amount of reviews we've received.
What do you dislike?
L
imited customisation, especially in review invite emails. I'd also like to see more integration options with Zapier. The interface is also pretty unintuitive, especially when dealing with errors. Finally the annual commitment is unusual for a cloud-based product like this and a little frustrating.
Recommendations to others considering the product
It's designed for small business, so if you require a higher level of customisation (such as overall branding, but especially in email design) you need to be willing to make sacrifices. Also, the amount of integration is pretty limited -- Zapier has recently been added but it's still light on.
What business problems are you solving with the product? What benefits have you realized?
We have multiple locations but found it difficult to get reviews through our own means. Through BirdEye we've mostly automated the process (it's much faster) and increased our reviews dramatically.
more »
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Google reviews summary

5.0
358 reviews
5351
  
47
  
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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