BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number
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BirdEye

4.9
695 reviews
(Reputation Management)
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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5on G2 Crowd, Feb 22, 2017
Has everything you'll need & MORE!
What do you like best?
I really like the customer service and proactive approach from the BirdEye team. They also added in additional review feeds u
pon request. When we looked at other reputation management tools that was not really an option. Every manager on our team is excited and happy with the results. Super great reporting that we've never had before. We can't wait to dig deeper and share reporting with more members on our team. It was not a hard decision at all to go with BirdEye. Don't waste your time looking at anything else!
What do you dislike?
The inability with some review sites/channels to manage review response within BirdEye dashboard.
What business problems are you solving? What benefits have you realized?
We needed to keep everyone informed on the many businesses we run within our resort apprised of customer reviews/experiences good and bad in real time and respond to anything or complete service recovery in a timely manner. We also needed an overall rating and the ability to monitor ALL channels in one place.
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5on Google, Feb 21, 2017
Customer Service was superb! Kyle Matthews was awesome, so informative! A big help to our office. more »
5on Google, Feb 17, 2017
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5on G2 Crowd, Feb 17, 2017
Forever West Transport - Amazing Service!
What do you like best?
Automating the request for reviews works so well for us. This service has increased our exposure and saved time!
What
do you dislike?
There is really nothing to dislike, I would recommend to anyone.
Recommendations to others considering the product
Very good results. Give it a try!
What business problems are you solving? What benefits have you realized?
Time savings and substantially increased the number of reviews we receive.
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5on G2 Crowd, Feb 17, 2017
Fantastic Platform with a Wonderful Support Team
What do you like best?
The platform & the team.
The platform is extensive, covering all of our customer feedback listening and analys
is needs. It also provide things that were bonuses for us like presence management and survey tools. And they really take it to the next level with the review request process and integration capabilities.
In addition, I've really enjoyed working with every single one of their team members. Each has been incredibly helpful and gets things done. They've also develop a few things even since we started just a few months ago. This company is always working to improve. :)
What do you dislike?
The social listening tool wasn't as extensive as I'd hoped but I know they are currently working on building more out and making it a better tool.
Recommendations to others considering the product
Get a demo, try it out for 30 days, you won't be disappointed. And if there is some idea you have, or just feedback in general - tell them! - They have taken action on just about every piece of feedback I've given, I've been really impressed and it's created a great experience and incredibly useful tool.
What business problems are you solving? What benefits have you realized?
Customer Feedback - Where is it and what is it really telling us? Are we following up and addressing the issues as well as the customer individually? - BirdEye helps us do all of this and track it! :)
They've built additional integrations that allow us to pull in our secret shopper reports into the same system as well. They're working on some custom reports for us as well.
The biggest thing that was new to us was the review request system, allowing us to switch to a proactive stance on obtaining customer feedback on a consistent basis to improve our online reputation. It took us from customer feedback management, to true reputation management.
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5on Facebook, Feb 15, 2017
It's been 48 hours and we already have more reviews than we've had in 3 years! We have tried many different tactics to get reviews on our own and it just didn't do anything for us. BirdEye is definitely worth it! Our account manager Michael is very helpful too! Love y'all! more »
5on Google, Feb 15, 2017
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5on Google, Feb 13, 2017
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on BirdEye, Feb 11, 2017
Review done already. Tech support wasn't great initially through glitches but got better as last request prompted a call although I wish it was quicker more »
5on Google, Feb 11, 2017
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5on Google, Feb 11, 2017
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5on Facebook, Feb 10, 2017
Great product.. Wonderful staff to help nagivate. I couldn't be happier! more »
5on Google, Feb 10, 2017
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5on Capterra, Feb 06, 2017
Nothing else like it
Comments: The way that Birdeye alerts and captures reviews, and lets you share reviews is unique and valuable. Pricing could be better. It's disappointing that you can&
#039;t share Yelp reviews. more »
5on Google, Feb 04, 2017
Easy to use and customers like it more »
5on Google, Feb 03, 2017
The program works well in getting positive reviews from patients. The support team is spectacular. They go above and beyond in getting system going and explaining the system. I highly recommend. more »
5on Google, Feb 03, 2017
We went from having 2 reviews (one 1 star and 1 five star) to 150 5 Star reviews and some really awesome compliments in one year. We had no idea we were that well liked . And would still not know if not for BirdEye.
Now patients tells us that the reviews were the deciding factor. Secondly we are constantly striving for better customer service because we want to protect our reputation. We have looks at other less costly services but the bundle that BirdEye has put together for us is truly a winner.
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5on Google, Feb 02, 2017
Great promotional device for the company. Looking forward to doing a lot of business with Birdeye. more »
5on BirdEye, Feb 02, 2017
Awesome! more »
4on Facebook, Feb 02, 2017
Our company very much appreciates the prompt service from our BirdEye rep, Alisha. She has always been available for assistance with the program. Thank you! more »
5on BirdEye, Feb 01, 2017
Very happy with this service. Hafsa was very helpful with setting things up for us and helping me fully understand the details of the system. I would definitely recommend. more »
5on Google, Feb 01, 2017
BirdEye provides exactly what small businesses need - a streamlined system to solicit and promote positive reviews. Thank you for making it easy! more »
5on Google, Jan 31, 2017
Birdeye has been such a great tool for my company. Both Zac and David have been easy to work with and extremely helpful in working with me to navigate the site and get the most out of my experience with them. My clients have been very responsive to the communications sent by Birdeye. In just two weeks my company has received close to 50 reviews. I've been extremely pleased with my decision to sign on with them and highly recommend them. more »
5on Facebook, Jan 31, 2017
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5on Google, Jan 30, 2017
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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Review summary

5  634
4  33
3  3
2  
1  
25 reviews with no rating
4.9
695 reviews

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