BirdEye | Reputation Management at 2479 E Bayshore Rd - Palo Alto CA - Reviews - Photos - Phone Number

BirdEye

4.9
906 reviews
Reputation Management
 2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303US

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(800) 561-3357

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All reviews summary

4.9
906 reviews
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25 reviews have no rating
  • 358 reviews5.0
  • 164 reviews4.7
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5on Capterra, May 23, 2017
I love this service so far, for what I wanted with my business. I wish price was better.
Pros: I like the fact that they filter negative reviews before they reach major search engines. This was
a major drawback in the prior service I was using. This way I still get to hear the client's cause of dissatisfaction and address the issue directly with them, rather than having to explain myself on the search engines.
Cons: I wish they would offer more services like appointment scheduling, confirmations, website management and optimization etc so that I could have everything in one place instead of paying different companies to manage different things.
Overall: Receive more reviews for my business that go directly to search engines.
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5on Capterra, May 23, 2017
Best in the world.
Pros: Automation, everything done per scheduled time. Setting up by birdeye by remote into my server, then it just like cruse control.
Cons: I wish there is an alarm tel
ling if software not working. There are times that I wonder if it drops one day and I wouldn't find out till weeks passed by. more »
5on BirdEye, May 20, 2017
Great more »
5on BirdEye, May 18, 2017
EXCELLENT platform for a company to have their customers provide feedback and reviews. My company has benefited from the technology BirdEye utilizes that allow customers to review on any site ie...Yelp, Google Plus and Facebook and promote to world wide web.

Thanks for your great service!
Todd Sudeck
President
The Ding King Training Institute, Inc.
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5on G2 Crowd, May 17, 2017
Organizes everything in one platform. Very helpful!
What do you like best?
The thing I enjoy the most from birdeye is the way it categorizes each review source with my company.
What
do you dislike?
The thing I dislike the most is how each review source uploads in non-chronological order.
What business problems are you solving with the product? What benefits have you realized?
All customer responses and reviews. We have gauged our customers voice and are able to see what we are doing right/wrong.
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5on BirdEye, May 16, 2017
I love the way this company is soliciting Reviews from our patients both emails and texts. Also, I like the fact that they ask patient to go directly to the relevant platform to review service rather than our reviews just sitting at Bird eye platform. They also help me filter out the negative reviews and addressing the issue directly with the patient and help them out with whatever displeased them. more »
on BirdEye, May 12, 2017
Too early, and feel need follow up for further training but also haven't gotten any reviews from birdeye. The ones I got are from friends that came in this week. I don't think birder is working yet more »
5on Capterra, May 11, 2017
Customer Support was awesome!!!
Pros: Easy to navigate. My customers love it and say how convenient it is for them to use. It has totally boosted my business and I love it. Give it a try and I p
romise you, you won't regret it!!!! more »
5on BirdEye, May 10, 2017
Absolutely love this awesome way to getter done everything you need for your business to succeed... more »
5on Facebook, May 09, 2017
Birdeye is an awesome platform for any business to help generate reviews, manage online reputation, and stay connected with customers. more »
Business Response:
Thank you Jacqueline!
5on Facebook, May 09, 2017
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5on Facebook, May 09, 2017
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5on Capterra, May 09, 2017
Game changing product. Finally a product that actually gets online reputation
Pros: After countless hours wasted on our own efforts trying to obtain reviews, we gave into Birdeye. Why did we wai
t so long!!! We love it because it works! We saw instant results and the features do exactly what they told me it would. Super user friendly so anyone can learn with minimal training.
Cons: We would love for it to interface with our medical EMR without having to get a third party involved. We need it to be automated so we aren't manually uploading every 48 hours.
Overall: Great online reviews
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5on Facebook, May 09, 2017
Easy way to automate the review process for clients. Also cross-promotes to social media sites and great reporting. Sophisticated software, but very easy platform to manage and use. Great people, Great company. Highly recommend for any size business that cares about their reputation. more »
5on Capterra, May 08, 2017
Our experience with Birdeye software and the staff has been wonderful.
Pros: The easy to use platform takes the guesswork out of promoting your practice with online reviews. Birdeye has increase
d the volume of reviews for our practice, thus improving our online presence.
Rosalind is a gem. She provides exceptional support, excellent follow through and responds quickly and efficiently to all correspondences.
Cons: It is difficult to answer this question. Currently we do not have any cons with the Birdeye software.
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5on Facebook, May 05, 2017
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5on Facebook, May 05, 2017
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5on Facebook, May 05, 2017
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5on Facebook, May 05, 2017
Top Notch Software! Digital reputation is an absolute must today! BirdEye makes it so easy! more »
5on Facebook, May 05, 2017
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5on Facebook, May 05, 2017
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5on Facebook, May 05, 2017
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Google reviews summary

5.0
358 reviews
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2479 E Bayshore Rd, Suite 100, Palo Alto, CA 94303
Reputation Management
Today 9:00 am - 6:00 pm

About

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BirdEye enables businesses to monitor, manage and amplify their online reputation. BirdEye reputation management platform collects all reviews in one place, generates new customer reviews, manages negative reviews and automatically distributes the best reviews to the business website, Facebook, Twitter, Google search, and 100’s of local sites. As a result, businesses get more word-of-mouth referrals, leads and repeat customers. birdeye.com Here’s how BirdEye benefits your business:
· Collect All Customers Reviews in One Place — BirdEye aggregates your existing reviews from top sites like Google, Yelp, Facebook and 100’s of local sites. Hear everything your customers are saying about you online. · Generate New Reviews from Your Customers — With our automated email and SMS communication, you connect directly with your customers.
· Manage Your Negative Reputation — BirdEye allows you to manage negative reviews. Act proactively on customer feedback and resolve customer issues in real-time. · Amplify Your Positive Reputation — BirdEye auto-posts your best reviews to your website, Facebook, Twitter, Google search and 100s of local sites. Your business attracts more traffic on Google search, stands out vs. competitors, and gets more leads. · Measure Your Business ROI — BirdEye sends you a monthly report card that shows growth in reviews, aggregate rating, visitors and ROI. BirdEye platform was built by Yahoo and Google alumni in San Francisco. Our best-in-class reputation management service powers 500,000+ businesses and is trusted by top SEO companies and digital marketing agencies.
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