4.9
7799 reviews75 reviews have no rating
"The Single Source of Truth We Needed" What do you like best about Birdeye? Birdeye brings the cacophony of 150+ location directory listing and reputation management down to a harmonious blend through a single, intuitive platform. Coupled with concierge-like customer service, Birdeye's solution has given me the perspective and agility I need to effectively manage our expansive footprint easily. What do you dislike about Birdeye? Dislike is a strong term that I would not apply; however I will say that a few product enhancements would prove beneficial: - YelpForBusiness partnership - to aid in wrangling the more elusive listings - On-page advertising opportunity for certain directories (competitors have offered sidebar/billboard ads on relevant directories such as HealthGrades or Yelp). - Additional nuances to line up with expanding Google My Business listing options. For example, GMB offered COVID-19 Hours data blocks which were not manageable through Synup/Birdeye Recommendations to others considering Birdeye: Do your homework to make sure the solution you choose is the best fit for your needs beyond the immediate future, and don't be afraid to ask for multiple demos if you think a solution may be the right fit. After spending months researching, I've learned that many solutions are climbing the same mountains, so to speak. Take the time to make sure the solution you choose is taking the path you are already on in terms of how you value customer engagement and what sort of human capital you are able to apply to reputation management. What problems is Birdeye solving and how is that benefiting you? I am now able to easily find, reply to, and act on reputation influencing moments with a speed and reach hadn't before enjoyed. This tool is not only helping our digital presence remain current, but it is also providing invaluable information on the threats and opportunities surrounding our patient (customer) experience, productivity, and reach.
"Birdeye is great!" What do you like best about Birdeye? Birdeye has helped us get our technicians to get more reviews for our company. We used to have only 15 reviews collected over many years and now we have over 200 reviews. They also make it easy to respond to customers quickly with the web chat and the phone app is super easy to use. What do you dislike about Birdeye? We mainly use birdeye to collect reviews and I don't have anything negative to say. Their response time on trouble tickets has always been good and there hasn't ever been an issue with them that wasn't resolved. Recommendations to others considering Birdeye: If you're looking for an easy to use way to track reviews and respond to them this is it. What problems is Birdeye solving and how is that benefiting you? We have gotten our team to actually ask for and send review invites to customers. In doing so I know we have gathered new customers and we have also hired some of our newest service technicians because they realized we were the kind of company that they wanted to work for.
"Very easy platform to gather reviews on all social media accounts." What do you like best about Birdeye? Ease of use and visibility of all accounts What do you dislike about Birdeye? There isn't an automated way to send out reviews What problems is Birdeye solving and how is that benefiting you? There are no structural problems
"Great product for Reviews" What do you like best about Birdeye? Easy to use and sync with social media and What do you dislike about Birdeye? nothing other than trying to get clients to respond What problems is Birdeye solving and how is that benefiting you? Benefits are having quick reviews for clients they can do on their phone
"Vice President" What do you like best about Birdeye? Love the texting clients and follow up for reviews What do you dislike about Birdeye? Not much that I can think of I think you guys do a great job. What problems is Birdeye solving and how is that benefiting you? We are able to address client issues faster and resolve unhappy clients and thank clients for their review
"The View is Awesome!" What do you like best about Birdeye? The dashboard analytics makes it simple to see how we are performing. I find soliciting reviews to my customers is very easy and well worth the investment. What do you dislike about Birdeye? We had some issues with the Local SEO feature. What problems is Birdeye solving and how is that benefiting you? We are constantly looking for more online reviews. I like to see the click-through and open rates of my campaigns. The ease of use and responsiveness of the support is great.
"Great Review Tool" What do you like best about Birdeye? Takes the hassle out of requesting reviews and comes with fantastic analytics. You can track how you are performing over time, and can reward the teammates who get the most positive reviews. What do you dislike about Birdeye? The Send Review field can be temperamental. If you have a space at the end of an email or phone number, it kicks back an error rather than filtering it out automatically. Recommendations to others considering Birdeye: Some reputation management softwares include additional features. Look across them all and pick the one with the features that match your needs. What problems is Birdeye solving and how is that benefiting you? Improved brand perception. We have seen an increase in positive ratings and have been able to quickly react to lower ratings and get them resolved for our customers.
"Great Service" What do you like best about Birdeye? I love that birdeye notifies us about all of the reviews for the company. It is great that we are able to keep up on all of the reviews that we receive. It makes it easy to be aware and improve where we can. What do you dislike about Birdeye? For now there is nothing that I can think of that is negative other than seeing the negative reviews! Recommendations to others considering Birdeye: Take Advantage of the product and the opportunities that it gives to review the costumer experience. What problems is Birdeye solving and how is that benefiting you? It is important that we are updated on the reviews that we are receiving as a company. Reviews are the
"Driving Measured, Quality Reviews" What do you like best about Birdeye? The automation and integration. This tool easily integrates with you patient management systems and seamlessly sends the requests following appointments. It takes the work out of your hands so you can focus on the business. What do you dislike about Birdeye? While priced fairly competitively in the marketplace, I feel that the tool is a touch expensive. What problems is Birdeye solving and how is that benefiting you? BirdEye has single handily increased our Google reviews by automating the ask and making the responses easy for patients.
"Birdeye has been a revelation for my medicall practice." What do you like best about Birdeye? Ease of use. Effectiveness, consistency, reliability. What do you dislike about Birdeye? Honestly, I can not think of anything else that I dislike. What problems is Birdeye solving and how is that benefiting you? But I gives me an easy way to communicate with my patients in addition to making sure the whole medical team in my practice is on board with the communication.Some of my patients were trying to get difficult to communicate with my office for making appointments or reporting on how they were doing. Birdeye has essentially solved this problem
The customer service representative did and excellent job resolving my issue. I have contacted them on other occasions and the results were the same, problem solved.
"Business Review System" What do you like best about Birdeye? I love how easy it is to send the link. Take less than 30 seconds! What do you dislike about Birdeye? There only down fall I would say is, if you have the option to select who the client was assisted by, we should know who it was when we get the email notification. Sometimes our office will send reviews to clients and when we get notification via email if the client did not indicate who they were assisted in the review we may not remember who sent the review. What problems is Birdeye solving and how is that benefiting you? None I know of
"Birdeye FTW!" What do you like best about Birdeye? The ease of use with Birdeye, and the ability to monitor and respond to customer feedback is invaluable! What do you dislike about Birdeye? I can't say i dislike anything about the service - it allows you to see honest feedback from customers. Recommendations to others considering Birdeye: Birdeye will enhance your business in any area you decide to implement. What problems is Birdeye solving and how is that benefiting you? We had an issues with brand/reputation management, and Birdeye has allowed us to showcase a more fair and comprehensive view of our company - it has resulted in bringing us more business!
"Great product" What do you like best about Birdeye? Google review generation very easy and effective What do you dislike about Birdeye? The interface could be simplified and more user friendly. It would be nice to be able to see who clicked on the review link and where they left the review Recommendations to others considering Birdeye: If you want to drive up Google reviews, look no further! What problems is Birdeye solving and how is that benefiting you? We're generating a lot of Google reviews
"Great for Patient Communication!" What do you like best about Birdeye? The ease of communication with patients. What do you dislike about Birdeye? So far, we haven't come across anything we dislike about BirdEye! What problems is Birdeye solving and how is that benefiting you? Better communication with patients. We have realized that patients from all over the country can now communicate with us through our website or Facebook.
"Best ROI ever" What do you like best about Birdeye? Increasing our review count directly led to a huge uptick in sales. What do you dislike about Birdeye? The platform is so user friendly that its hard to find many fault points. What problems is Birdeye solving and how is that benefiting you? We have given our new customers the confidence to take the next step due to our increased online reputation. We have realized that this is all we needed the whole time.
"J. Golding" What do you like best about Birdeye? The ease of access, getting testimonials from customers made easy. What do you dislike about Birdeye? I have nothing negative to say, love the product! What problems is Birdeye solving and how is that benefiting you? Rumors flood our market, credit repair companies get a bad reputation easily. Our birdeye helps us to get the word out there that we are legitimate and we get great results.
"Increased Reviews!" What do you like best about Birdeye? I love the quick link we send to our clients! I think the reminders BirdEye sends out is great as well! What do you dislike about Birdeye? The downside if BirdEye is how we get notifications for other offices when someone leaves a comment on BBB site. What problems is Birdeye solving and how is that benefiting you? We have increased our reviews which places us higher in the search engine.
"A comprehensive approach to review monitoring" What do you like best about Birdeye? BirdEye is comprehensive. You can see reviews from all sources, reply to them where possible and even create tickets to address issues if needed. What do you dislike about Birdeye? The integration with our management software is less than desirable but maybe that's more about that software than BirdEye. What problems is Birdeye solving and how is that benefiting you? We have been able to source more and more positive reviews than ever before and respond to them immediately.
"Great Reputation Management System" What do you like best about Birdeye? The customer service is amazing! The platform has been so easy to use, but has done a LOT of us. What do you dislike about Birdeye? I wish we could send out texts to let patients know their RX are ready, but that might be something that will come in the near future... Recommendations to others considering Birdeye: Do it! What problems is Birdeye solving and how is that benefiting you? Reputation Management was HUGE for us. We originally had a very negative online image, but with BirdEye our happy customer are leaving reviews and it feels like we've done a complete 180.
"Good Service!" What do you like best about Birdeye? Review Collection, API Service, Customer Service What do you dislike about Birdeye? Sometimes the response takes too much time What problems is Birdeye solving and how is that benefiting you? Get all company reviews from just 1 platform.
Ankit was great walking us through the set up and educating us on the use. The reviews are coming in! Follow up call clarified everything. Thanks Ankit.
"Great Service and Even Better Customer Service" What do you like best about Birdeye? The customer service we have received since switching to BirdEye has been fantastic. I am such a fan of the tool but on the occasion that I get stumped on something, there is always someone ready to lend a helping hand. What do you dislike about Birdeye? BirdEye is great! The only downside is they are not partnered with Yelp anymore. My only wish is they were Yelp partners. What problems is Birdeye solving and how is that benefiting you? We are able to manage our online reputation across our 300+ locations and at the corporate level the reports and tracking have solved so many unknowns we had previously. At the local level, each location has access to review response templates ready to go and that has made their lives so much easier.
"Best customer service and great app !" What do you like best about Birdeye? The onboarding process and the simple of use. What do you dislike about Birdeye? In the begin it was the possibility of translation in French, but they fixed it afterwars. What problems is Birdeye solving and how is that benefiting you? SEO and brand management.