4.9
7936 reviews75 reviews have no rating
Top notch, easy to use Pros: We love the way you can push review links out to patients via sms, it makes asking for a review a seamless part of any visit or appointment to our facility. Highly recommended to any business that wants to increase the amount of reviews on their site. Cons: It would be nice if there could be a way to add in a customized survey about your service, where specific questions could be answered. It would be another valuable way in which you could test new features or services.
Great way to get customer reviews Pros: This has saved our office a lot of time. No longer are we having to call all of our customers to ask for a review that they almost never ever followed through on. Birdeye makes asking for a review a quick process and we get more responses. Cons: Overall it's great. It does what it says but sometimes I have to fumble around the dashboard to find what I am looking for. I think it could be a little bit more user-friendly but it's not a deal breaking problem.
I have had BirdEye for two years, and I would recommend them. Pros: Ease of use, and takes the job of a staff member who wasn't doing it! It is more difficult than you think to have your employees ask for reviews. This automation helps significantly. Cons: Well, it has been difficult to integrate with my PM software. But customer support stepped up and made a solution that works for me so I didn't have to find another company.
Great company to work for! #blessed #grateful #winnerswin 2882 Prospect Park Dr #210. Rancho Cordova, CA
So far, so good! Pros: It is sweet and to the point! Very functional layout, easy to navigate and understand, and almost instantly started providing our company with results. Cons: It takes 24 hours for the reviews to show up on the software. Not all that bad, but I like things now!
BirdEye gets the job done generating reviews Pros: There is adequate flexibility with BirdEye so the requests for reviews can be tailored to reflect the culture of the business. Overall: We were able to receive reviews from customers. I like the results generated by the software. Installation was easy, customers respond favorably also.
AMAZING, CLEAR, FUN Pros: VERY TECH SAVVY SOFTWARE. Rosalind taught me many short cuts to doing things that I believed was very hard. Cons: I wish you guys could automatically integrate my information from Dealertrack instead to manually enter everything. Tends to be very tedious. Overall: Access to all my reviews from different websites on this one software system. Makes my life easier instead of having to jump around websites.
Bird eye is an on-line reputation company that assists its customers in getting positive reviews Pros: Simply results on getting positive reviews. So far, so good. I'd love the opportunity to re-review in 6-9 months but currently I'm impressed. Cons: 1. Ease of transfer/ability for BE to extract data. 2. Need to know/use more of it. (Partially I need more time or assistance in delegating the marketing aspect of this). Overall: Positive on-line reviews.
Birdeye is a wonderful tool to automatically get reviews from my dental patients Pros: The software steers my patients to leave reviews on the sites that matter such as Google, Healthgrades, Facebook, Yelp instead of their own review website that they control. This is what other companies do. Overall: Instead of expensive advertising, I can broadcast my client/patient experiences across a range of review platforms. Once the software is installed, it runs seamlessly in the background integrating with my Practice Management Software.
Good results, not real good customer service Pros: It drives good reviews to the sites of our choice. Fairly easy to used. Good reviews drives business our way and that the best thing. Cons: Send them emails for service and they usually never respond. We lost our original inside contact there and that's when the service level decreased. Overall: More business, we think.
Exciting product Pros: Love how easy it makes for my staff to get reviews, and how they get all our business listings cleaned up with ultimate goal of increasing online presence & better search engine rankings. Cons: Only thing so far is that it would be great to be able to have my staff post responses to positive reviews without having to be logged in to my review site accounts. As it is, I will be the one to post responses, but that's ok - it's not a big issue, and also isn't something I'll do for every single review. I don't think they can work around this as I think the review sites require it.
Exceptional and essential Pros: The essential nature of social media is on the top of all modern businesses. BirdEye offers ease of use and effectiveness of product. Overall: Social media reputation management.
I just finished the setup process and it's going well so far! Pros: There are so many features that we can get rid of a few other programs we are currently using. I love the fact that I can send out a survey with a link to the review at the end so I don't have to send our customers two different requests. Matt, Heather, and Chance have all been great, the customer support is really top notch! Cons: Takes a while to set it up if you have multiple locations and a premium account, but that's only because there is sooooo much to go over. I think the time spent will be well worth it in the end. Overall: Streamlining our review and survey processes into one request and allowing us to have an enormous amount of features that meant we could cancel other standalone products that were doing similar things at a higher price. The customer support is absolutely fantastic!
Super easy to use and it works! Best app for reviews
BirdEye is the best! Pros: BirdEye is extremely easy to use and has best-in-class, high-end features. The support team is very responsive. Cons: I wish there was a solution for managing Yelp reviews--I get it that Yelp is hard to work with in this space.
So glad I found them! Pros: I love the functionality features and the ease of use. The BirdEye team has been very helpful and knowledgeable of their product. Quite the experts! I'm so glad I am using BirdEye to help grow my company. Cons: I would love to be able to post to Instagram in addition to Facebook and Twitter on the social feature.
Admin learning for our team Pros: Very impressed with this program, idea and easy of the one dashboard. I like that there is a app option as well. Overall: organization
A very positive experience, overall, so far Pros: Reliable and functions as it should. competitive with other products. The microsite is a powerful marketing tool for clients. Cons: Don't really have a problem with the software but sometime the Support team is slow in responding. I'm sure they're all busy but when my client has a problem with the service, then I have a problem and I need you guys to get on it quickly and help me out. Don't need 24 hour response, I need response and help in a matter of minutes for urgent issues. I've already lost 1 client due to slow support response. I was unable to provide a solution on my own. Would be really helpful if you guys would publish and distribute a USER FRIENDLY instruction manual which gives details of how to best use the system with ALL its features and functions.
BirdEye - A Stellar Program for Reputation Management Use Cases and Deployment Scope - I absolutely love the BirdEye platform as well as their team. It's incredibly useful, and it's hugely important that they focus on development of the platform. They are always taking feedback and implementing improvements and developing new features. There have been several suggestions I've made implemented by their team in the last year, they're just a fantastic partner overall. There is room for growth in regards to insight analysis, I've used some platforms with natural language processors that seemed a bit more sophisticated or maybe it was the tool to dig into this data? Either way, we still get exactly what we need and are able to use BirdEye to get an overview of all our customer feedback across all sources and it lets us identify areas of improvement. The service/ticketing process is huge for us as well, we're able to track our follow up, our CEO can easily see that any complaints are being addressed with the customer, as well as with our team. And it helps us make sure we're consistently keeping up with this feedback and nothing slips through the cracks. 10/10 would recommend BirdEye to any company looking to get a better handle on their customer feedback. Pros - Data Aggregation - All Sources Feeding into One Place. -Research & Development - Great at listening to customers and actively improving the system. -Reps/Support - Our rep is amazing! Always quickly responds and is incredibly helpful! Cons - Insight Analysis - They have already made some major improvements here, and it by no means is lacking, I just see this as about the only major area for continued improvement. -Additional Integration - Say if they could integrate with a full blow email management program - there is a lot of potential here with the integration with other platforms. Likelihood to Recommend - Tired of going to 20 different places to see your customer feedback? Tired of trying to quantify what the feedback is actually telling you? Which areas to focus on improving? Need a way to track customer feedback and see what's being done about it? BirdEye is your answer!! Users and Roles - CEO, District Managers, Digital Marketing Manager, General Managers, Assistant General Managers Return on Investment - Efficiency is huge! -It's saved a ton of time in regards to managing customer feedback and allowing us to better utilize this feedback. -There have been zero negative impacts. Alternatives Considered - We have Used New Brand Analytics (now part of Sprinklr), we briefly used Gorilla.net, and I demoed/investigated about 15+ platforms before making the decision to go with BirdEye - BirdEye is top notch, best program for your money. There are some more sophisticated programs out there, but we didn't see the additional cost bringing us that much more value, and we love BirdEye as a partner that listens and responds to its customers.
