Our reviews
We're #1 but don't take our word for it. See what businesses say about us.
4.9
7498 reviews73 reviews have no rating
- s
Increased reviews PROS Product was easy to use. The ease of navigating the website and app was friendly. CONS Initially overwhelming, but customer service was helpful.
- r
Birdeye to the Rescue Birdeye's like that trusty pickup truck that never lets you down. Sure, it might take a minute to figure out all the bells and whistles, but once you do, it's a smooth ride down the digital highway. With chatbots, live chats, customer reviews, we get all that we need. Our company has benefitted greatly when it comes to using Birdeye. PROS Birdeye shines when it comes to customer engagement. The chatbot and review generation tools have dramatically enhanced our interaction with customers. Plus, the dashboard offers a clean and organized view of all customer messages, a real plus. There are several pluses we've experienced so far. CONS The user interface is not exactly user-friendly, especially at the beginning. It can feel a bit like walking through a new city with no map or guide. However, with a bit of time and patience, you'll learn your way around. In addition, the customer support is Grade A so they helped us.
- n
Slick Customer Interaction Incredible! PROS The website chatbot has been a great addition to our website and helped our customer and employee communication. The intuitive answers are a huge benefit. CONS Nothing is too major but the dashboard can be a little difficult to navigate initially. The customer service team was a great help though.
- g
Birdeye is Tops! PROS Birdeye has helped us increase our online reviews which will eventually move us up the page on Google. Really good for our industry. CONS All the features were a little overwhelming at first, but the training and customer support helped us out.
- l
Birdeye is great! Has been an amazing experience. PROS Birdeye is a great way for us to send out review once a project is complete. CONS When we first got Birdeye it took me a bit to adjust and navigate.
- j
Easy as pie to use Overall it is really awesome and I enjoy using it daily. PROS I like the user interface the most. Everything is laid out perfectly. CONS When sending surveys to customers via text and email, we have trouble with non-Canadian numbers. Also, if an email is invalid, the text sometimes doesn't send. If the phone number is invalid, the email sometimes doesn't send.
- b
Birdeye is great Great customer service. PROS Generated reports is very helpful when figuring out our customer input. CONS Navigation can be tricky to figure where everything is at.
- d
very friendly, nice attitude, helping me to set up the system. Thank you
- e
I'm a new client with birdeye and so far the onboarding has been great and very professional. I'm looking forward to seeing results and return on my investment
- l
Great software and does exactly what it says
- n
Asmita has been amazing in ensuring that I understand what is involved with the Birdeye software and always taking the effort to ensure everything runs smoothly.
- b
Deepty made the onboarding experience very enjoyable and simple. I look forward to using Birdeye for reputation management and so much more!.
- r
Easy Process, good communication. Would recommend.
- h
It is nice to know that we not being taken for granted. That even as a long term customer we get calls to endure that we are satisfied and up to date
- c
Asmita was very helpful with my CRM integrations which made the whole process stress-free. Thankyou
- e
Such an amazing company that helps small businesses be seen and gain traction in the industry! I had such an easy and stress free onboarding process with Itishri Kakkar. She was so helpful and I left our meetings feeling very confident in running my personal Birdeye dashboard! 100% recommend this company to any business regardless of what industry they are in! Very satisfied with my experience with Birdeye.
- t
I have had nothing but the best experience with Shaije. She is amazing, extremely patient and always happy to go the extra mile to support us. Thank you !
- f
Asmita and the team have been very helpful with the onboarding process. They answered questions patiently and promptly.
- l
Without a doubt, a Company you can count on and your team of customer service is fantastic when your team show patience and understanding besides helping us through to resolve through our issues with IT. Keep up the Good work! You will have me as a customer as long as I am in business. Thank You!
- d
The representative was very helpful and quick. We switched management software and he helped us link our schedule to Birdeye. I highly recommend their customer service!
- p
Great
- v
On boarding process was extremely easy, Akash was great, answered all the questions that I had was easy to talk to, and very helpful!
- t
These folks do a great job
- s
Itishri and her team were extremely helpful in not only setting up our services with their platform, but also gave very insightful tips and best practices for optimizing our website and customer outreach. I can't recommend them enough.
- j
I love Birdeye! Working with Itishri Kakkaron their Implementation Specialist has made onboarding a breeze! Itishri is so knowledgable, patient, and beyond kind. I have loved every minute of working with her and the rest of the Birdeye team. Since using Birdeye, our practice reviews have drastically improved and we've received a lot of great feedback to help improve our overall patient experience. Additionally, I love how 5-stars reviews can be set our automatically post of our social media sites; it has made my job so much easier. Thank you again Itishri and Birdeye!