Our reviews
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4.9
7523 reviews73 reviews have no rating
- p
My rep was awesome. We chatted on the web portal and then I called the 800 number and was able to connect with him. He worked through my frustration and solved the issue to completion. Excellent experience.
- n
Very quick response time and fixed issue on the first time!
- j
Very impressed on well I was communicated with, when trying to figure out why our system was not working properly. I was called every single day to be updated on the progress, until the error was fixed. Thanks so much for getting the issue taken care of!
- c
Very happy to be working with a true professional!
- d
I discovered this company at the ADA meeting in Hawaii and heard several others give positive feedback while I was there...so I decided to sign up. It has been about a month and has been a great experience so far. We combined their services with a strong effort in the office to request reviews and now patients are entered to win a nice raffle prize when they leave reviews. These efforts combined are really making an impact.
- j
Supported me with my questions and walked me through the steps. Very knowledgeable and friendly!
- g
The only trouble I had was getting it scheduled. I received a call that an earlier time was available and it took me two very frustrating phone calls to Birdeye to reach the scheduler (Jaqueline?). If they are recorded, you should take a listen... they were bad (both happened on 11/15). Once connected with Sunaina, everything has been great!
- a
The team was very helpful. They responded quickly to my response. Initial ticket response was a little slow, but afterwards all communications were prompt and they resolved my issue.
- d
Always courteous and knowledgeable.
- s
- s
- m
- r
Not what I really expected so far. Still difficult to get customer reviews on Google Local Business page if the customer doesn’t have a Gmail account. This has been the case with my clientele. Since Facebook doesn’t do stars anymore, reviews are strictly written. This equals a neutral review on BirdEye. My 3 star rating goes to Taylor the Onboarding Specialist. She is quite the asset to BirdEye.
- s
Sunaina was wonderful! Not sure why FB didn’t sync up right away but she made sure it got done. Really appreciate the help and looking forward to good results.
- p
I am so so glad I found BirdEye, they made requesting reviews from clients so simple, and already I have first page placement on my new website on a few of my keywords. I absolutely recommend BirdEye to every business owner! - Pamela Macias, Owner of San Diego Eviction Services
- p
I continue to have exceptional support from ELLEN! Her patience and support makes this product even more worthwhile to me and my clients! Give her a big raise!
- s
- m
- e
Extremely satisfied with Birdeye company. I work as a pediatrician and get new patients daily just through reading our reviews through Birdeye. I just wish we get informed by them sooner before a negative review becomes live online.
- d
I appreciate that BirdEye keeps an eye on our account and recognizes issues before we do! Karan was very patient, helpful and professional. We are receiving reviews again! Thank you!!
- m
Great experience and clear instructions. Thank you
- m
Well organized process for gaining customer feedback and responding to issues.
- y
The telephone connection could have been better; there was a lag in response on Babette's end (we have a landline, I am assuming VOIP on her end) during the call which was a little distracting.
- t
I had a concern, it was rectified. My suggestion: Next time, please communicate with customers as things come up and get changed. But it was fixed so thanks.
- g
you guys rock. especially Saurabh Sharma and Len Tau.