4.9
7800 reviews75 reviews have no rating
Extremely helpful with my small business. The staff are amazing and manage everything so you don’t have to. So excited to have implemented Birdeye in my business!
Excelente servicio y acompañamiento
Preet gave a very nice onboarding, well structured.
Great service! The support team is helpful in every way possible! 10/10 recommend
Akash Roy has been outstanding. He has been extremely professional and very easy to work with for the on boarding process. Thank you so much!
Birdeye is the Number 1 for your business success!
Mayank was very helpful and knowledgeable in birdeye product. I am very grateful and recommend this product for those who like to rate good on google and other platforms.
Lauren's Review Pros: How easy it is to upload contacts. It is very accurate with when the review requests get sent out, and especially though integration, makes the process seamless. I also appreciate being able to view the contact journey of each person, holding them accountable to their review, but also noticing if there are any struggles with the process. Cons: The reports page is a little confusing to me. I liked how it was before, being able to view it on a pie chart. Unless I am looking/viewing it wrong, I tried changing the chart layout in the filters but it didn't let me click on it. Overall: I use Birdeye every day and I would say I have a very good experience with Birdeye. The customer service is fast and dependable and the software is constantly being updated with features I didn't know I needed. I would like a mini tutorial for sections that do get updated, such as the report page- its somewhat hard to nagivate through. I love Birdeye and I will continue to use it for as long as I can.
Is working great for my company for reviews
Ritika was amazing! Very patient & helpful, talked us through everything & onboarded the team seamlessly. Thank you!
The Birdeye presentation was very detail, educational and professional. Our on-boarder rep Chetna was really good and helpful answering all our questions. I would recommend Birdeye to all businesses. Thank you.
Asmita Sharma did a great job onboarding!
Excellent customer service and onboarding.
Shraiya is doing an Fantastic job getting us to where we want to be on the internet. Thank you
I recently signed up for Birdeye to streamline our customer experience management, and I was genuinely impressed by how smooth and supportive the onboarding process was. From the moment I created my account, it was clear that Birdeye takes user onboarding seriously. The app interface is intuitive and user-friendly, guiding me step by step through the initial setup. I appreciated how clearly the dashboard was laid out, with helpful tooltips and prompts that explained each feature without overwhelming me. What really stood out was the personalized onboarding support. Within a day of signing up, a dedicated onboarding specialist reached out to schedule a walkthrough. They took the time to understand our business needs and helped us customize the platform accordingly—especially around review collection and automation, which were our top priorities. Training materials were also top-notch. The video tutorials and help center articles were easy to follow and answered most of my questions before I even needed to ask. And when I did have questions, Birdeye’s support team was incredibly responsive and knowledgeable. Overall, Birdeye made what could have been a complex setup feel simple and empowering. Highly recommend for any business looking to improve their customer engagement and reputation management
Great customer service . glad we found them they are helping our business alot
Great onboarding experience!!!
Great service and follow up! Couldn't believe how many 5 star reviews we got in a short period of time.
Sandhya was great! Very easy onboarding and clear instruction!
The onboarding process with Birdeye was smooth and straightforward. Our account representative was extremely helpful and responsive throughout. We're looking forward to building a strong relationship with this company.
2025 June ⭐️⭐️⭐️⭐️⭐️ Exceptional Service with PETRO Heating & Cooling with Heart, Humanity, and Integrity Thank You: Doreen, Tina,-James (1&2) And Ron Jr. In a time when personal interaction and genuine care seem to be disappearing from both customer service and corporate culture, I feel compelled to highlight the extraordinary experience I had with Petro Heating and Cooling of Long Island, New York. My first attempt to resolve my issue was met with the kind of impersonal, scripted wall that has become all too common. But that changed entirely when I had the pleasure of speaking with Doreen Toscione, Tina Rodriguez, and Jim Taranto—and later working directly with technician Ron Jr. These individuals did more than just their jobs—they led with compassion, professionalism, and a deep sense of responsibility. They made me feel like a valued customer, not a case number. Their knowledge and dedication reminded me of what true service looks like. They didn’t just meet expectations—they exceeded them, and in doing so, genuinely safeguarded my health and well-being. Petro has been part of my family since 1966, passed down like a trusted heirloom. In a world that often praises the worst and overlooks the best, I want to acknowledge these exceptional people for doing things the right way—with heart, skill, and pride. Please recognize: • Doreen -Account Executive • Tina, -Service Support • Jim -, Service Manager • Ron Jr., Technician Their work is a powerful reminder that excellence and humanity still exist—and that they matter. With sincere Gratitude, Janice
Wonderful staff Great support Good comfort Stress free
Great product and exceptional service. Using it for 3 years now and very beneficial to the growth of my business. Highly recommend this product.