4.9
7936 reviews75 reviews have no rating
Asmita was very patient with me during this process. When all set up she made it easy to understand! Loving watching the reviews come in
We will definitely recommending the Birdeye Product. Chetna was very informative and answered every question we had. It was a pleasure talking with her as she helped set things up for us.
Thank you, Birdeye for helping me gain control of my Google listing the team at Burdeye has been very helpful. Very knowledgeable. The Birdeye Team has helped me learn a lot about marketing and helping me gain control of my business. I also appreciate the patience they give while teaching and helping it’s very refreshing. Thank you, James M
Asmita was great during my onboarding! Already seeing results after only a couple of days!
Thorough and easy to understand. Rimmy was good about following up.
She did a wonderful job!
Working with Birdeye has been great, specifically working with Asmita. Everything was efficient and they were focused on my goals.
Great experience and very informative, working great for our business
Great workers, great service. An excellent reaource!
Rimmy has been extremely helpful and is very knowledgeable! I cannot say enough good things about Rimmy. I highly recommend! Thank you!
So far, so good.
Great product and even greater customer service! Pros: Birdeye's platofrm is user friendly and their customer service is second to none! Implementation was easy, efficient, and timely. Cons: So far, nothing to note! From the onboarding process to demos and day-to-day use, we are really enjoying the platform and the service. Overall: From the beginning, our agents listened to our needs and the solutions we were looking for. I feel like a valued customer and that this product is a worthy investment.
Easier to connect with patients via Birdeye texting vs calls/emails. Pros: It's easy to text patients - being a medical practice. The Hipaa-compliant security is a must. Customer support is always speedy. Cons: We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients. Overall: Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails.
Good for Our Biz Pros: The easy automation of reviews - receiving them and the auto responses. With this comes the overall brand and reputation protection. Cons: Some of the automation features for responses could be more intuitive. For example, certain words found in the review = a certain response. Overall: BirdEye helps to build a reputation and maintain it. It's easy to use and when you need help, you can usually get a human in short time. I also like the social media interface.
Great for Surgical Practice Pros: Communication with our patients. My favorite took is the internal messages. It allows for in office use. Cons: It sometimes logs me off mid-conversation causing the message to delete and us having to restart the message. Overall: Our clinic staff loves it. Its a great service. Love that we can crate templates for quick use when needed
Long Term Customer + Fan! Pros: I like the fact that they are continually trying to innovate. The core product does exactly what we need to help us capture more online reviews, communicate virtual and capture actionable insights. As we've been a customer longer, we see them leaning deeper into AI components that can produce more robust data and insights. The rep that handles our account is also very responsive and helpful when we do have issues. We can track how many leads go from Birdeye to converted sales and it shows the true value for the money we get with our investment every monthly. Cons: When signing on with Birdeye, setup was well handled. However, we tried to work on some custom features that took much longer than expected. It did eventually come to fruition but much later than anticipated. Rely on the core product as your gage for your decision and you will save some of the hassle we experienced. Overall: We moved to Birdeye from a similar platform. They were able to import all information from our prior platform to theirs, which was a huge plus. Onboarding team was on top of things. Our account rep has always been friendly, helpful and available. We have dug deeper into the features over time, as there are many and that can be overwhelming when tackling them all at once. Overall, it has been a very positive experience.
In a review driven world, Birdeye is a necessity Pros: I like how it is able to be integrated into our ERP platforms and how it helps us maintain our online reputation. I don't even have to think about sending someone a text or email asking them for a review. We are able to customize how/when we engage with our customers and it has been a delight to work with. Cons: I genuinely can't think of any negatives to Birdeye. I've never ran into any issues at all with the software. Overall: I've been using it for 6 years as a Property Manager and it has been great. Now more than ever, reviews are so incredibly important for your business. They're almost as important as having a website or a phone number for someone to call and ask questions. They are a place where folks can give unfiltered takes of how they feel their experience at your business was. Birdeye makes managing this super easy and I didn't think I would at first - but I have really enjoyed some of their newer AI features.
Great customer service and follow -up from an amazing team of dedicated professionals! Chetna was amazing with her ability to the ease of onboarding and use of the APP.
Excellent Birdeye onboarding experience! Mayank explained everything clearly, answered all my questions, and made the setup smooth and easy.
Online Reputation Builder Pros: Quick access to all reviews. Easy AI-powered ability to respond to reviews. I like the Birdeye helps build our online reputation Cons: Phone app is good but surveys don't read well on the phone. AI can be a little repetitive and would like it to have more variety in responses. Overall: Birdeye is the center of our online reviews program. Birdeye solicits reviews and allows me to quickly address positive and negative feedback
So far everything seems to be as promised. Great service.
I highly recommend Birdeye for your review management. The onboarding process was quick, easy and to the point. Shraiya is so professional and easy to communicate with. The ROI in less than 24 hours was out of this world. Thank you Dr. Gary for this referral.
Birdeye to the rescueUse Cases and Deployment Scope - We use Birdeye to help with our online reputation, chatbots and reviews. After getting onboarded, we hit the ground running. We immediately noticed an increase in communication from our website and Facebook. With Birdeye's support, we were able to quickly respond to employees, potential customers and current clients. The tools aren't cheap but they have seemed worth the cost.Pros - Client Reputation -Chatbot -Customer ServiceCons - Price -Online contact information -Contract renewalsLikelihood to Recommend - If you are in need of increased client or employee reviews, Birdeye is a great resource. Not only will they set you up with the service, they will help you execute on the plan. They will keep you accountable to using the service and executing the plan as well. Chatbots are good as well but there are cheaper services now.Return on Investment - Improved Client Communication -Increased SEO -ROI has been solidUsability - The user interface is not difficult and the onboarding process is pretty helpful. Their customer service has walked with us the entire time and makes sure we have what we need when we need it. We have had no issues at any level in using Birdeye. A few people on staff thought it was a bit clunky at first, but eventually came around.Alternatives Considered - We have not use any other products similar to Birdye. Not sure what elese to type here, but we are pleased with Birdeye and don't intend to use anything else similar to do what Birdeye does for us.Other Software Used - Fieldwire, Foundation
