Our reviews
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4.9
7525 reviews73 reviews have no rating
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Birdeye is the best way to have people express their positive experiences and generate very helpful feedback.
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Professional, friendly, and very helpful service!
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If you’ve opened the app at any point in the day and get a notification that a new message has come through you have to completely close and restart the app for the whole message to be there. It also assigns conversations to the person who first opened a new message from a client and doesn’t notify anyone else that a message has come in, which makes it so someone has to to either text a coworker on their days off to inform them a message has come in or someone has to be closing and refreshing the app all day just to make sure they aren’t missing something. A very useful tool but could definitely perform better for larger companies with multiple locations.
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Great online support!
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Pleased with the setup process and already seeing results.
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Birdeye Review PROS It is an excellent product with a user-friendly interface. CONS Customer service is a little late to issues. Other than that it is a very good product. VENDOR RESPONSE Thank you for your review, Enes! If you are needing immediate assistance please reach us at support@birdeye.com Replied December 2022
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10/10 recommend PROS I like anything that makes my life easier and also easier for clients. CONS I don't have anything negative to say about Birdeye. VENDOR RESPONSE We appreciate your recommendation! Thanks Palmer! Replied December 2022
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It houses all company's social media reviews I used to have a second thought with Birdeye, but when it saved me from a loophole from one of the social media pages, I don't think there is a better tool where you can see all your social media page's reviews in one portal and notifies you when you have a new one. It even retains reviews that we noticed it was taken off from a certain media page, it was the best tool we had to cross check these reviews if they are really there or not. I'm so thankful our company switched on to it. PROS It houses all company's social media reviews. Across all platforms. CONS I haven't explored the software 100% but i think we will be keeping this a little longer to discover more potential VENDOR RESPONSE Hi Rowin! Thanks for choosing Birdeye for your social media needs! :) Replied December 2022
- o
My experience with Birdeye The initial reason we used Birdeye was to manage our referral campaigns. Although the referral portion of Birdeye is good, I do feel it needs a little improvement. I really wanted a way that I could manage referral pay-outs through Birdeye, connecting to Amazon for example for gift cards and managing who I have paid and who I have not paid. PROS Customer Service was important to me and Birdeye does have a great staff of people that are there when you need them. They answered all my questions when I had them almost immediately. CONS The inter-office chat is definitely a product that I know Birdeye is working on but would be really helpful in our business. REASON FOR CHOOSING BIRDEYE They were the quickest to actually reply to my inquiry on their product. A couple of companies to this day have not even responded. VENDOR RESPONSE We appreciate your feedback Oscar. We will communicate your feedback with our product team! :) Replied February 2023
- l
Great Customer Support Great product and fantastic customer service PROS Ease of use and the review management feature is great! CONS I can't really think of any Cons the software works great! VENDOR RESPONSE We always strive to provide superior customer service for our customers! Thank you for sharing, Laura! Replied December 2022
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Good for reputation management For overall reputation management Birdeye is great, when review requests are sent out. I feel like sometimes this is hit or miss. It's like when we get closer to renewal time we start to get reviews but in the midyear it drys up and we get nothing. PROS I like that it allows us to request and receive reviews for Google, we also get text messaging through the app with Birdeye but we have to physically generate the messages. CONS We can not get any automated text message reminders through Birdeye, we want a service provider for this service. There are other features but they are at an additional cost. Also one of the Birdeye employees was badgering me to sign a two year contract instead of our usual one year contract. And he charged my credit card for additional fees as well without my knowledge. REASON FOR CHOOSING BIRDEYE Again the price point for Birdeye was superior for the same service. REASONS FOR SWITCHING TO BIRDEYE The price point was lower with Birdeye for the same service so that is why we switched. VENDOR RESPONSE Hi Deborah, we appreciate your feedback. If you are ever having any concerns or facing any issues please reach out to us at support@birdeye.com so we can take care of your needs immediately. Thanks for choosing Birdeye! Replied December 2022
- k
Birdeye is great! PROS Birdeye is easy to use! We love how visible it makes us on Google! CONS I think Birdeye is great! If I had to pick something that I don't like, it would be that sometimes the people in customer support can be hard to understand. VENDOR RESPONSE Thanks for leaving us a review, Katie! Replied February 2023
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"Awsome reputation management platform" PROS Very easy and intuitive. I can do so much thing with tool . Best feature in this is customer support and level of help. They have best solutions for social media review mantainance and sales marketing. CONS I can't found any dislike in this best tool till now . VENDOR RESPONSE Thanks for leaving us a review. We really appreciate it! Replied February 2023
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Birdeye very satisfied with this software because it is design for fast pace task. PROS This software is very easy to use, just a few steps you need for you to enjoy this application. Very reccomendable because it will help you save your time. CONS I can't think of any areas that I do not like about this software because it is working perfect for me. VENDOR RESPONSE Thanks for leaving us a great review! Replied December 2022
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Good Product PROS Review management is what I like the most CONS Nothing at this moment, the software is working fine VENDOR RESPONSE Thanks, Luis! Replied December 2022
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Getting reviews has never been easier. Plus the integration of text messaging to remind clients of appointments is fantastic. One of the best decisions we've made was to switch to Birdeye!
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I love Birdeye. It helps me manage our 5-Star reviews and also connect with our customers through our website! Greg James Green Room Acting Studio
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Outstanding customer service. And this should come as no surprise given that BirdEye's main strength is providing their clients with tools that help enhance their business's customer service efforts. Shivashish, Ryan, and Shaun, were all super helpful, knowledgeable and fun guys to work with. Shivashish (people call him Shiva for short) was especially delightful to work with and trained our entire team on the basics of the platform in a single session, while providing ongoing, responsive support. Would definitely recommend this company and service if you wish to communicate with your customers more efficiently and effectively.
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Great Company to work with!
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Great experience with Sanyam and the team at Birdeye. Their level of customer service is excellent - the team are very prompt and quick to respond to any questions you have. We've had a great onboarding experience with our new reviews platform.
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Had a great onboarding experience. Birdeye has consolidated all of our reviews into one location in a simple easy to use interface.
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