Justin's pioneering spirit led him to shape Birdeye's AI tools through beta testing and swift product adoption.

Justin OlsonChief Marketing Officer at Fast Pace Health

“I’m honored to accept the award for “Best AI-Powered Engagement” on behalf of the entire Fast Pace Health team. This recognition not only reflects our team's hard work and dedication but also underscores the incredible potential of Birdeye and the use of AI in fostering meaningful connections and engagement with our patients. I’d like to extend my gratitude to Birdeye for their support and collaboration in helping Fast Pace Health enhance the customer experience and working with us to explore innovative solutions.“

Justin Olson

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Best AI-Powered Customer Engagement Award

This award celebrates outstanding achievements in leveraging AI to revolutionize and enhance customer engagement strategies. Individuals who take the initiative to demonstrate exceptional innovation in harnessing AI to create meaningful and personalized interactions with customers.

Justin’s Award-Winning Journey

Notably, Justin recognized the unique needs of each clinic. He personalized Webchat widgets for each clinic, letting providers tailor AI Chatbot Robin to location-specific inquiries. The outcome? A productivity boost and efficient multitasking while managing appointments and patient questions. Fast Pace Urgent Care triumphantly handled a staggering 37,000 conversations in the last year, with an incredible 2-minute average response time.

Justin's Strategic brilliance serves as an inspiring example of the transformative power of technology and the profound impact it can have on customer engagement.

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Meet the other CX Award Winners

Most Successful AI Implementation

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Audra Baldwin

Amplify & Interactions Dept. HeadCreekmore Marketing

Audra's impact is profound – she guided a client to triple their yearly revenue by adopting Birdeye Webchat.

Outstanding AI-Driven Analytics Award

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Carissa Newton

Strategic Growth MarketerCunningham Restaurant

Carissa's brilliant use of Birdeye's natural language processing tool has revolutionized customer experiences across multiple restaurants.

Birdeye: The Obvious Choice

Winning over 400 awards for 10 quarters in a row, Birdeye is the most-awarded and highest-rated customer experience software for healthcare practices of all sizes.