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Black Bear Diner Boise - State St

4.0

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Location details

7530 W State St, Boise, ID, 83714, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 9:00 p.m.
Tue6:00 a.m. to 9:00 p.m.
Wed6:00 a.m. to 9:00 p.m.
Thu6:00 a.m. to 9:00 p.m.
Fri6:00 a.m. to 9:00 p.m.
Sat6:00 a.m. to 9:00 p.m.
Sun6:00 a.m. to 9:00 p.m.
4.02,669 reviews
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Quentin T.'s profile image
Quentin T. 
rating
10 months ago

Our visit to Black Bear Diner in Boise was not a good one. The food was cold and not good at all. The service was equally poor. When I told the server (for retraining purposes, the tallest server in the restaurant) that my fries were cold, she seemed put off that I wanted cold fries replaced with hot fries. She did not check in on us even once. Our glasses of water were empty and we were not offered refills. We were never asked if everything was to our liking. In fact, other than our orders being taken and delivered, after q... read more

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Quentin T.'s profile image
Quentin T. 
rating
10 months ago

Our visit to Black Bear Diner in Boise was not a good one. The food was cold and not good at all. The service was equally poor. When I told the server (for retraining purposes, the tallest server in the restaurant) that my fries were cold, she seemed put off that I wanted cold fries replaced with hot fries. She did not check in on us even once. Our glasses of water were empty and we were not offered refills. We were never asked if everything was to our liking. In fact, other than our orders being taken and delivered, after q... read more

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Dr. J.'s profile image
Dr. J. 
rating
10 months ago

Our visit to Black Bear Diner in Boise was not a good one. The food was cold and not good at all. The service was equally poor. When I told the server (for retraining purposes, the tallest server in the restaurant) that my fries were cold, she seemed put off that I wanted cold fries replaced with hot fries. She did not check in on us even once. Our glasses of water were empty and we were not offered refills. We were never asked if everything was to our liking. In fact, other than our orders being taken and delivered, after q... read more

Business response:

We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Dimitre S.'s profile image
Dimitre S. 
rating
10 months ago

We went here for dinner since Brixx down the street was closed for an employee event. The kids were hungry so we decided to try this place. Restaurant was nearly empty. The kids and wife ordered breakfast stuff and I ordered the turkey dinner. It took over 30 minutes to get our food. The turkey dinner was some precooked and presliced turkey that was heated in a microwave. The mac n cheese was runny Velveeta and the mash potatoes were terrible. I left pretty much the entire thing on my plate. The waitress couldn't c... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Dimitre S.'s profile image
Dimitre S. 
rating
10 months ago

We went here for dinner since Brixx down the street was closed for an employee event. The kids were hungry so we decided to try this place. Restaurant was nearly empty. The kids and wife ordered breakfast stuff and I ordered the turkey dinner. It took over 30 minutes to get our food. The turkey dinner was some precooked and presliced turkey that was heated in a microwave. The mac n cheese was runny Velveeta and the mash potatoes were terrible. I left pretty much the entire thing on my plate. The waitress couldn't c... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Sherry C.'s profile image
Sherry C. 
rating
a year ago

So sad and disappointed with breakfast this am. Egg was undercooked, potatoes were cold, bread was burnt along the edges but the coffee was good. 2nd go at eggs over medium produced over easy eggs but at least the whites were almost done. The corned beef had the look and texture of canned but the menu said otherwise. Service was also very slow. 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Sherry C.'s profile image
Sherry C. 
rating
a year ago

So sad and disappointed with breakfast this am. Egg was undercooked, potatoes were cold, bread was burnt along the edges but the coffee was good. 2nd go at eggs over medium produced over easy eggs but at least the whites were almost done. The corned beef had the look and texture of canned but the menu said otherwise. Service was also very slow. 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Doug S.'s profile image
Doug S. 
rating
a year ago

Very slow service with restaurant mostly empty. After waiting too long for our order for a table of 4, we were disappointed that the home fries were not fully cooked. Mentioned it to our waitress and was told they have had recent complaints about this. Obviously management is either inept or doesn't care. Will never return to this establishment. Too many other options, first and last time. 

Business response:

Doug S. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Doug S.'s profile image
Doug S. 
rating
a year ago

Very slow service with restaurant mostly empty. After waiting too long for our order for a table of 4, we were disappointed that the home fries were not fully cooked. Mentioned it to our waitress and was told they have had recent complaints about this. Obviously management is either inept or doesn't care. Will never return to this establishment. Too many other options, first and last time. 

Business response:

Doug S. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Frequently asked questions about Black Bear Diner Boise - State St

How is Black Bear Diner Boise - State St rated?

Black Bear Diner Boise - State St has a 4 star rating with 2,669 reviews. 

When is Black Bear Diner Boise - State St open?

Black Bear Diner Boise - State St is closed now. It will open at 6:00 a.m.