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Black Bear Diner Burleson
- Restaurants
- Burleson, TX
About this business
Location details
12613 South Fwy, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
We have loved Black Bear ever since my girlfriend took me to her local one in Redding, California. Now that she's my wife, we were very glad to have one locally and we came here on opening night. She had her usual fish and chips, and I had the tuna melt sandwich. Both were very good. Service was fast and friendly, and we enjoyed the scene and atmosphere. We'll be regulars for sure!
I was on Instagram a few months ago and seen an ad about black bear opening and sign up to become an ambassador or something along those lines. They'll send goodies and come dine in on them. I'm like okay, cool. Yeah, right.. Like I'm going to get picked. Well, a month or so later I get messaged on Instagram that I was picked. Then I'm suddenly getting goodies in the mail. You know it didn't really hit me that this was a soft opening until a few days ago. How cool!! I've never been to a soft opening. Black Bear Diner is rig... read more
I was on Instagram a few months ago and seen an ad about black bear opening and sign up to become an ambassador or something along those lines. They'll send goodies and come dine in on them. I'm like okay, cool. Yeah, right.. Like I'm going to get picked. Well, a month or so later I get messaged on Instagram that I was picked. Then I'm suddenly getting goodies in the mail. You know it didn't really hit me that this was a soft opening until a few days ago. How cool!! I've never been to a soft opening. Black Bear Diner is rig... read more
The hype surrounding the opening of this restaurant had us anticipating some good eats and our first experience was good. Amazingly, the food quality went to the other end of the spectrum in a matter of one week. It wasn't even close. I ordered the steak and eggs with hash browns and toast. The steak was tough and past well-done. The eggs were also overcooked and the hash browns were limp and cold. I couldn't even enjoy the toast as it was not toasted and was soggy when it arrived. Not to mention the non-existent cond... read more
Business response:
Mike , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Arrived at the Resturant at 11:04. Got seated at 11:37 after being told 15-20 minute wait. Took over an hour to get some of our food with it now being 12:45 and still missing some. The issue is the kitchen - not the wait staff. Jasmine was great and kept apologizing. Not a chirp from management. Don't come here unless you have tons of time.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We live out of town and stop by this Black Bear ever two months and this stop this morning was bad. In the last couple months the food quality has gone way down. Menu has changed. Had chicken fried steak and it is now a frozen pre made steak. You can just tell corporate does not care anymore. We were there at 8:30am on Sunday and there has always been a wait list. Not today only 5 tables had people setting. We will never be back. At this pace a quality they will not last unless they change back.
Business response:
Thank you for providing your feedback and letting us know about this issue, Darin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Decided to give Black Bear a second chance. Huge mistake. Before ordering drinks we are told they are out of bacon. There is bacon on most meals they serve and many of the sandwiches. The food we did receive was really bad. Onion rings where they coated onion skin, a salad that was more dressing than lettuce, and a waffle that even my kid wouldn't eat. The only good thing about our visit was a nice waitress who should be looking for a new job. It is easy to see why the place was empty. Never again!
Business response:
Patti S. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Ordered the breakfast chicken fried steak plate. Nice portions. Everything was good except for the chicken fried steak. It tasted like it came from a school cafeteria. The service was good.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I'm giving them two stars don't get me wrong. The food is so good and the portions are huge. However, the service here at this location is absolute trash every time I walk in there it's nobody up at the front checking people out there's never a host and the server may or may not be good. It's a 50-50 But for the most I don't dine in. I do pick up. And even that they can't do there's been times where I've sat there for 40 minutes plus waiting for my food when I have been placed my order. From the looks of it I think they jus... read more
Business response:
Alexa , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Burleson
How is Black Bear Diner Burleson rated?
Black Bear Diner Burleson has a 4 star rating with 1,324 reviews.
When is Black Bear Diner Burleson open?
Black Bear Diner Burleson is closed now. It will open at 6:00 a.m.