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Black Bear Diner Burleson
- Restaurants
- Burleson, TX
About this business
Location details
12613 South Fwy, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Our first visit was for breakfast. We also had an order to be placed to-go. Order was taken after 25 minutes and we were told very rudely that our togo order will be taken near the end of our meal. Our breakfast took 45 minutes to be served, and our over easy eggs were barely cooked. I placed my togo order (a sandwich and potatoes) that took25 more minutes, and no spoon/fork were provided for the potatoes. Because of the slow service our meal was comped, but that did not make up for our experience! First impressions can mak... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Our first visit was for breakfast. We also had an order to be placed to-go. Order was taken after 25 minutes and we were told very rudely that our togo order will be taken near the end of our meal. Our breakfast took 45 minutes to be served, and our over easy eggs were barely cooked. I placed my togo order (a sandwich and potatoes) that took25 more minutes, and no spoon/fork were provided for the potatoes. Because of the slow service our meal was comped, but that did not make up for our experience! First impressions can mak... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Waited over an hour, poor service disorganization throughout restaurant. Still waiting, won't be back again.
Business response:
Apologies for any inconvenience. We value your feedback and will address the issues you experienced. Thank you for bringing this to our attention.
Waited over an hour, poor service disorganization throughout restaurant. Still waiting, won't be back again.
Business response:
Apologies for any inconvenience. We value your feedback and will address the issues you experienced. Thank you for bringing this to our attention.
Not a good night at this restaurant tonight. The wait staff was inattentive. The "all you can eat fish dinner" was a disappointment. The fish tasted like it was frozen, microwaved, and old. Probably won't be going back anytime soon.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Not a good night at this restaurant tonight. The wait staff was inattentive. The "all you can eat fish dinner" was a disappointment. The fish tasted like it was frozen, microwaved, and old. Probably won't be going back anytime soon.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Do not waste your time with this place. Waited for water for several minutes. Ordered sweet potato fries, got regular fries. Asked for special dietary needs due to allergies and the teenage-looking waitress acted annoyed. Several of their waitresses are very young and act like it's their first job ever. Don't waste your money on their mediocre food or poor service when many other better options are nearby.
Business response:
Chris W. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Do not waste your time with this place. Waited for water for several minutes. Ordered sweet potato fries, got regular fries. Asked for special dietary needs due to allergies and the teenage-looking waitress acted annoyed. Several of their waitresses are very young and act like it's their first job ever. Don't waste your money on their mediocre food or poor service when many other better options are nearby.
Business response:
Chris W. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
3rd time to try and won't be going back. Hamburger salad was good, but actual hamburger was mediocre. Cheap thin preformed patty. The thing I can't get past is how hateful the hostesses are and the checkout girls. Mgmt needs to train these girls in respect and communication. When I say hi and try to be friendly, don't look at me and grunt. And the checkout girl said all the right words in the most hateful and sarcastic tone. Three times and it's been this way every time. Service was slow again as well. Definitely d... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Tanya. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Burleson
How is Black Bear Diner Burleson rated?
Black Bear Diner Burleson has a 4 star rating with 1,324 reviews.
When is Black Bear Diner Burleson open?
Black Bear Diner Burleson is open now. It will close at 10:00 p.m.