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Black Bear Diner Burleson
- Restaurants
- Burleson, TX
About this business
Location details
12613 South Fwy, Burleson, TX, 76028, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The food was alright the portions were big, but the hash browns were extremely burnt and the service was horrible. Our servers name was Jasmine but she didn't check in on us or get our drinks we had to ask her to refill our drinks and we got a funfetti pancake instead of normal and the other server who brought out the food seemed to not want to be there at all. When we went to pay and leave a small tip (because the service was bad) the server in the back decided to comment on that too. Over all experience was 2/10 there was ... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I know we went on the 4th of July for breakfast but they were not busy and there was no wait to be seated. It took 50 minutes to get our food and we were not the only customers that waited. Bacon was great, grits not so much.
Business response:
Thank you for providing your feedback and letting us know about this issue, Adam. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We waited over an hour for our food. Biscuits, gravy, and hash browns were cold. Definitely could have had a better experience!!
Business response:
Stacey M. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I have responded to your request for additional information on Monday. However I have yet to receive a response from you regarding this encounter.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
First time going.It's a black bear and I was very disappointed. The food overall taste was mediocre. I got the chicken avocado club with onion rings. I was hoping The Onion rings were homemade, but they were frozen and overcooked. The grilled chicken in the sandwich needed a little bit more seasoning. Um, uh, and then the pot roast dinner. The gravy didn't move, which was a little disturbing. Service was under par. The waitress took our order and didn't bring our drinks back until ours. This food was served, and then she did... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My meal was a total mess i sat a bar ordered to go my order was ready it was counter for 15 min before i got it i paid fir it walked outside checked it they forgot my pancakes i get home i ordered scrambled eggs they were over easy and all they can say is sorry i live 20 min away i go there all the time but thus will be my last sorry service waiters was very unprofessional
Business response:
Emilio , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Dear Bob! Went to your place yesterday for some bread pudding! Been wanting to try it for a while. I read the menu and it said served warm. Sorry to say it wasn't. The menu said served with whipped cream topping. Sorry to say it wasn't! My friend who I shared it with said that I made a better bread pudding than you put in front of us. It wasn't worth the price. Also saw staff sitting around and I was told that the hostess was worthless. I know it's was a slow time of day . But come on man! When I asked about the whipped topp... read more
Dear Bob! Went to your place yesterday for some bread pudding! Been wanting to try it for a while. I read the menu and it said served warm. Sorry to say it wasn't. The menu said served with whipped cream topping. Sorry to say it wasn't! My friend who I shared it with said that I made a better bread pudding than you put in front of us. It wasn't worth the price. Also saw staff sitting around and I was told that the hostess was worthless. I know it's was a slow time of day . But come on man! When I asked about the whipped topp... read more
Well I'm not sure, but if it is ordered through your website. But DoorDash does deliver it. Then who is responsible for your mistakes. You fulfilled the order, they just delivered it!
Business response:
We are sorry to hear of this and apologize for the inconvenience. However, when your payment happens on a third party platform, it needs to be adjusted on that same platform. If you did not order through DoorDash, please let us know so we can take care of your refund request. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Burleson
How is Black Bear Diner Burleson rated?
Black Bear Diner Burleson has a 4 star rating with 1,324 reviews.
When is Black Bear Diner Burleson open?
Black Bear Diner Burleson is open now. It will close at 10:00 p.m.