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Black Bear Diner Danville
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Went there this morning 11/01/21 (Monday). It wasn't even that busy as far as dine in customers. Took forever to be greeted, seated, order taken. Then over 30 minutes to get food. Multiple tables complaining. Waiting for their food, the check, more coffee, etc. Never took our dirty plates away. The wait staff was apologetic and said they had a lot of Door Dash orders to tend to. Maybe they should stop taking those for a few hours and service the people physically sitting in their business. Never got the check so I went up t... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Steve. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My husband drove by and noticed Black Bear had a prime rib dinner special so stopped and got a dinner to go. He asked for medium rare and got medium. The prime rib was about 1/2" thick and 50% fat. The baked potato was hard as though it was a few days old. No horseradish or condiments. I'm sure they would not have served us this if we dined in, buts it's OK to serve poor quality food to go! Whose checking the orders? We sure won't go there for dinner.
My husband drove by and noticed Black Bear had a prime rib dinner special so stopped and got a dinner to go. He asked for medium rare and got medium. The prime rib was about 1/2" thick and 50% fat. The baked potato was hard as though it was a few days old. No horseradish or condiments. I'm sure they would not have served us this if we dined in, buts it's OK to serve poor quality food to go! Whose checking the orders? We sure won't go there for dinner.
We stopped in mid afternoon, in the mood for steak and egg and pancakes. Ordered 2 coffees, was told they put a fresh pot on. When the coffee came out it was horrible. I ordered steak and eggs, with the steak to be medium well. My husband ordered "sweet creme pancakes." When the steak arrived, I recieved a way over cooked steak! It looked like it was frozen and placed on very high heat to cook. When I cut into it, it was so dry it looked like thick piece of beef jerky. My white toast was burnt. My husband's pancakes wer... read more
We stopped in mid afternoon, in the mood for steak and egg and pancakes. Ordered 2 coffees, was told they put a fresh pot on. When the coffee came out it was horrible. I ordered steak and eggs, with the steak to be medium well. My husband ordered "sweet creme pancakes." When the steak arrived, I recieved a way over cooked steak! It looked like it was frozen and placed on very high heat to cook. When I cut into it, it was so dry it looked like thick piece of beef jerky. My white toast was burnt. My husband's pancakes wer... read more
Went to black bear diner and the sign says seat yourself. Sat there for 25 minutes and the waiter never once came by I was never even offered water smh
Business response:
Hi Chris, I apologize for the lack of service you experienced, that is unacceptable. If you can please e-mail me at FrankJl648@gmail.com with the time/date of your visit so i can educate/train the staff so this does not happen in the future please? Once again I apologize and hope to hear from you soon! Thank you, Frank Leonard
Went to black bear diner and the sign says seat yourself. Sat there for 25 minutes and the waiter never once came by I was never even offered water smh
Business response:
Hi Chris, I apologize for the lack of service you experienced, that is unacceptable. If you can please e-mail me at FrankJl648@gmail.com with the time/date of your visit so i can educate/train the staff so this does not happen in the future please? Once again I apologize and hope to hear from you soon! Thank you, Frank Leonard
Very upset with this business declining my calls for the complaint I had by being charged twice for a single order.
Business response:
Hi Troy, I spoke to you yesterday on the phone. Since the first transaction was voided, it will show up as pending, but go away and not post. Let me know if both transactions end up posting, but one of them should go away. Thank you, Frank Leonard FrankJl648@gmail.com 209-210-7927
Very upset with this business declining my calls for the complaint I had by being charged twice for a single order.
Business response:
Hi Troy, I spoke to you yesterday on the phone. Since the first transaction was voided, it will show up as pending, but go away and not post. Let me know if both transactions end up posting, but one of them should go away. Thank you, Frank Leonard FrankJl648@gmail.com 209-210-7927
Frequently asked questions about Black Bear Diner Danville
How is Black Bear Diner Danville rated?
Black Bear Diner Danville has a 4.1 star rating with 1,261 reviews.
When is Black Bear Diner Danville open?
Black Bear Diner Danville is closed now. It will open tomorrow at 6:00 a.m.