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Black Bear Diner Danville
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Eh. Service is sloooow. The server came too quickly for our order - no time to look over the tiny printed menu. Then they took way too long to return had to ask another server to locate our server. Drinks were not refilled. Food was just ok. Yelp claims outdoor covered seating. This is false. There is no outdoor seating
Business response:
We apologize for the slow service you experienced during your visit, Melissa. We understand that it can be frustrating when the server rushes the order and doesn't provide enough time to review the menu. We will address this issue with our staff to ensure better customer service in the future. We also apologize for the delay in refilling your drinks and any inconvenience caused by the lack of outdoor seating. Thank you for bringing these concerns to our attention.
Eh. Service is sloooow. The server came too quickly for our order - no time to look over the tiny printed menu. Then they took way too long to return had to ask another server to locate our server. Drinks were not refilled. Food was just ok. Yelp claims outdoor covered seating. This is false. There is no outdoor seating
Business response:
We apologize for the slow service you experienced during your visit, Melissa. We understand that it can be frustrating when the server rushes the order and doesn't provide enough time to review the menu. We will address this issue with our staff to ensure better customer service in the future. We also apologize for the delay in refilling your drinks and any inconvenience caused by the lack of outdoor seating. Thank you for bringing these concerns to our attention.
The service was decent, the lady charged me the incorrect amount and got me right before getting in our car. I had left initially a $20 dollar tip which rounded my tab to $100. She "refunded" it back to our account and charged me again the correct amount but this time I only left a $10 tip as I felt that it was not my fault that she charged me the incorrect amount and still made me "wait" for the refund to process and wait it would take up to a week. Thankfully I can wait for the refund and take the hit of an extra $100 bein... read more
The service was decent, the lady charged me the incorrect amount and got me right before getting in our car. I had left initially a $20 dollar tip which rounded my tab to $100. She "refunded" it back to our account and charged me again the correct amount but this time I only left a $10 tip as I felt that it was not my fault that she charged me the incorrect amount and still made me "wait" for the refund to process and wait it would take up to a week. Thankfully I can wait for the refund and take the hit of an extra $100 bein... read more
I did takeout and got some breakfast. I ordered an omelette and the cinnamon roll French toast. All of the food tasted like grease. It was not a pleasant experience, and most of the food got thrown away. I won't be eating here again.
Business response:
Kenzie, hank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent takeout order at our Black Bear Diner. We understand how important it is for all our dishes to meet our customers' expectations, and we deeply apologize that your omelette and cinnamon roll French toast tasted like grease. This is certainly not the quality we strive for, and we appreciate you bringing this to our attention. Once again, we apologize for any inconvenience caused a... read more
I did takeout and got some breakfast. I ordered an omelette and the cinnamon roll French toast. All of the food tasted like grease. It was not a pleasant experience, and most of the food got thrown away. I won't be eating here again.
Business response:
Kenzie, hank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent takeout order at our Black Bear Diner. We understand how important it is for all our dishes to meet our customers' expectations, and we deeply apologize that your omelette and cinnamon roll French toast tasted like grease. This is certainly not the quality we strive for, and we appreciate you bringing this to our attention. Once again, we apologize for any inconvenience caused a... read more
Was seated by a young lady.. who brought us coffee, orange juice and water. We immediately noticed lipstick stains on juice and let her know. She offered us a straw?? Saying there was no more clean cups.. we refused that option and asked for to go cup or something similar. We then noticed lipstick on the coffee mug. She walked away w the juice and returned slamming down another cup. I was not even able to tell her about the coffee cup as she abruptly walked off. We immediately got up asked for a manager and left. Unbelievabl... read more
Was seated by a young lady.. who brought us coffee, orange juice and water. We immediately noticed lipstick stains on juice and let her know. She offered us a straw?? Saying there was no more clean cups.. we refused that option and asked for to go cup or something similar. We then noticed lipstick on the coffee mug. She walked away w the juice and returned slamming down another cup. I was not even able to tell her about the coffee cup as she abruptly walked off. We immediately got up asked for a manager and left. Unbelievabl... read more
All the food for our table came very undercooked and disgusting, ruined some of our appetite so we asked for a refund and went elsewhere. AVOID THIS TRASH
Frequently asked questions about Black Bear Diner Danville
How is Black Bear Diner Danville rated?
Black Bear Diner Danville has a 4.1 star rating with 1,261 reviews.
When is Black Bear Diner Danville open?
Black Bear Diner Danville is closed now. It will open tomorrow at 6:00 a.m.