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Black Bear Diner Fort Worth Alliance
- Restaurants
- Fort Worth, TX
About this business
Location details
9501 N Fwy, Fort Worth, TX, 76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Do not sit people by the restroom. The woman's bathroom door slammed every time someone went in or out. Base of the jukebox was obnoxious. Food okay. My husband likes it I do not. Coffee bitter! I do not recommend this place. You can find better food and atmosphere elsewhere!
Business response:
We value your input. We apologize for the issues you experienced during your visit. Please feel free to reach out to us at (817) 662-6421 to discuss your concerns further. Thank you.
Terrible customer service! I walked into the Burleson loca, no one at the front to greet or seat me.Walked into the dining area saw to ladies, they saw me, said nothing. I wait in front 10 more minutes. A worker walked in to start her shift. I explained my situation, no I'm sorry what can Ido for you, she did say give me a minute and disappeared. 5 minutes later, I left. This was my second and last unsatisfactory experience here. We will not be back. Our Place! I'm running back to you!
Business response:
Yalonda W. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
When I arrived the place was full of people so the only seat available was at the counter. Very noisy inside. I had a competent waitress. The wait was quite long after I placed my order, however, I saw that the kitchen staff were working hard to do a ton of orders. Unfortunately, my order was messed up. I ordered my eggs over hard and was served runny with a bit of undercooked egg white and I found an eye lash in it. My first pancake was tasting but the one under it was bitter at first bite so I turned it over and saw it was... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
I've been coming here for months now, which was great in the beginning, but unfortunately been let down the last few times. The waffle maker was not working, or there was no carbonated drinks. This place fell off bad within the last 3 months. What breakfast restaurant only has ONE waffle maker? Make it make sense. Must have gotten rid of the cooks or got new management , because the food quality & service definitely is not the same. I rather go back to Waffle House because at least they're consistent there.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This place is either a home run or a real stinker and this was by far the worst experience we've ever had since they open this franchise first we had a party of 10 on a night Sunday night that was only 1015% filled. We had a 15 minute wait And we're seated and then we had another 15 minute wait until a server come over and said that she was not our server, but she just wanted to let us know that our server was just running away but behind another 10 minutes past, and another server came by and repeated the same thing. Finall... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My GM would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Not good. Very bland. Low portions. Service extremely slow. Don't get the patty melt unless you love your cheeseburgers with very LOW protein. I would rather eat a Mcdouble than come back here.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
We got sat pretty quickly, but that was about the end of the good on our visit. It was about ten minutes before anyone even acknowledged that we were at the table. Server was not very friendly and seemed annoyed by us. Nothing other than hot coffee? Okay, that's fine, but no milk alternatives seemed a little strange for a California chain, so I just got water, no big deal. When our food finally came, the scrambled eggs I got were so hard that the salt bounced off the eggs and onto the table. I get it that some don't li... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This is a great place to get food like home cooking. I highly recommend the meat loaf! Check out my short video review for a sneak peek inside! https://youtu.be/nT-6-lHheKM
Dinner was not good. Will not return. The food was barely edible. There are much better diners with cheaper prices.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Fort Worth Alliance
How is Black Bear Diner Fort Worth Alliance rated?
Black Bear Diner Fort Worth Alliance has a 4.3 star rating with 1,652 reviews.
When is Black Bear Diner Fort Worth Alliance open?
Black Bear Diner Fort Worth Alliance is open now. It will close at 10:00 p.m.