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Black Bear Diner Fort Worth Alliance

4.3

About this business

Location details

9501 N Fwy, Fort Worth, TX, 76177, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 10:00 p.m.
Tue6:00 a.m. to 10:00 p.m.
Wed6:00 a.m. to 10:00 p.m.
Thu6:00 a.m. to 10:00 p.m.
Fri6:00 a.m. to 10:00 p.m.
Sat6:00 a.m. to 10:00 p.m.
Sun6:00 a.m. to 10:00 p.m.
4.31,532 reviews
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Greg M.'s profile image
Greg M. 
rating
a year ago

This place is either a home run or a real stinker and this was by far the worst experience we've ever had since they open this franchise first we had a party of 10 on a night Sunday night that was only 1015% filled. We had a 15 minute wait And we're seated and then we had another 15 minute wait until a server come over and said that she was not our server, but she just wanted to let us know that our server was just running away but behind another 10 minutes past, and another server came by and repeated the same thing. Finall... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My GM would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Dylan M.'s profile image
Dylan M. 
rating
a year ago

Not good. Very bland. Low portions. Service extremely slow. Don't get the patty melt unless you love your cheeseburgers with very LOW protein. I would rather eat a Mcdouble than come back here. 

Business response:

Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts. 

Julie M.'s profile image
Julie M. 
rating
a year ago

We got sat pretty quickly, but that was about the end of the good on our visit. It was about ten minutes before anyone even acknowledged that we were at the table. Server was not very friendly and seemed annoyed by us. Nothing other than hot coffee? Okay, that's fine, but no milk alternatives seemed a little strange for a California chain, so I just got water, no big deal. When our food finally came, the scrambled eggs I got were so hard that the salt bounced off the eggs and onto the table. I get it that some don't li... read more

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Mlfralick F.'s profile image
Mlfralick F. 
rating
a year ago

This is a great place to get food like home cooking. I highly recommend the meat loaf! Check out my short video review for a sneak peek inside! https://youtu.be/nT-6-lHheKM 

katie ..'s profile image
katie .. 
rating
a year ago

Dinner was not good. Will not return. The food was barely edible. There are much better diners with cheaper prices. 

Business response:

Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Veronica L.'s profile image
Veronica L. 
rating
a year ago

Went for brunch with my daughter today. We arrived around 12:30. There was a short wait. We were seated at the counter at the last two seats on the farthest right side. We sat there looking at the menu for a while. After about ten mins of waiting and no one having checked on us I flagged down a Hispanic lady in a red top. I think she was a manager as the other employees wore t shirts. And I had to flag her down even tho we had direct eye contact twice smh. She took our drink order. After another five mins or so a server brin... read more

Business response:

Veronica L. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Kenneth H.'s profile image
Kenneth H. 
rating
a year ago

Waited 45 minutes for my order with a party of six only received five orders after the 45 minute wait another 20 minutes for the sixth order 

Dana D.'s profile image
Dana D. 
rating
a year ago

Past 3 dine experiences were good, food was portioned and cooked correctly. Dined in on 5/16 and was less than desirable. Tried to order 2x2x2 weekly breakfast special that is on the Alliance Black Bear Diner online order website and was told.by waitress it wasn't available, I stated it was on their website, she checked with the manager and stated not honored at this location. Ordered a Denver omelett, and the manager served my plate. Noticed the overly cooked hashbrowns and decided to try because I hate to send a plate back... read more

Business response:

Dana , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Teresa K.'s profile image
Teresa K. 
rating
a year ago

This was my go to place, until now. Waiter messed up orders, and was very slow. The food was absolutely terrible. Crunchy eggs, watery gravy, dry biscuits. The place didn't even have 20 ppl in there when we went. It was my BFF'S first time there and she said she won't be going back. As this was our Mothers Day dinner, I was very disappointed in service and the food. I won't be going back for quite awhile. 

Business response:

Teresa K. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com 

Frequently asked questions about Black Bear Diner Fort Worth Alliance

How is Black Bear Diner Fort Worth Alliance rated?

Black Bear Diner Fort Worth Alliance has a 4.3 star rating with 1,532 reviews. 

When is Black Bear Diner Fort Worth Alliance open?

Black Bear Diner Fort Worth Alliance is open now. It will close at 10:00 p.m.