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9501 N Fwy, Fort Worth, TX, 76177, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Went for brunch with my daughter today. We arrived around 12:30. There was a short wait. We were seated at the counter at the last two seats on the farthest right side. We sat there looking at the menu for a while. After about ten mins of waiting and no one having checked on us I flagged down a Hispanic lady in a red top. I think she was a manager as the other employees wore t shirts. And I had to flag her down even tho we had direct eye contact twice smh. She took our drink order. After another five mins or so a server brin... read more
Business response:
Veronica L. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Past 3 dine experiences were good, food was portioned and cooked correctly. Dined in on 5/16 and was less than desirable. Tried to order 2x2x2 weekly breakfast special that is on the Alliance Black Bear Diner online order website and was told.by waitress it wasn't available, I stated it was on their website, she checked with the manager and stated not honored at this location. Ordered a Denver omelett, and the manager served my plate. Noticed the overly cooked hashbrowns and decided to try because I hate to send a plate back... read more
Business response:
Dana , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
This was my go to place, until now. Waiter messed up orders, and was very slow. The food was absolutely terrible. Crunchy eggs, watery gravy, dry biscuits. The place didn't even have 20 ppl in there when we went. It was my BFF'S first time there and she said she won't be going back. As this was our Mothers Day dinner, I was very disappointed in service and the food. I won't be going back for quite awhile.
Business response:
Teresa K. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Nothing special, sadly. Basically just a Denny's with a different name. Food tastes the same.
We went there yesterday afternoon and it was not good. The only food my wife liked was the corn bread muffin, but I didn't like it's texture. It had a Sara Lee texture that is not like corn bread. The floor was filthy and the food was not good. I had the shrimp and cod. It was not cod. It was so overpoweringly fishy, I had to go home snd brush my teeth before going to meet friends. Both the server, and register person were told we did not have a good experience, and they didn't care. Will tell everyone I know to not go there... read more
Cute diner, love the decor. Unfortunately that is not enough to overlook the fact their hash browns are completely undercooked/mushy, inedible. How do you mess up hash browns?! My omelet was not seasoned at all. Is that because you are supposed to use one of their 3 hot sauces. Server was super nice, food came out slow for US standards. Won't return.
Ordered two online gift certificates for family. Not accepted at restaurant in Barstow CA. So they take your money and do not honor the gift certificates. Black Bear Diner in Barstow should be ashamed. Take my money and do not honor gift certificates. Do not buy gift certificates online as you might as well throw away your money.
Man, I went here for breakfast and was really disappointed. Not sure what happened but the food wasn't good. I asked for hash browns and I got this cold over cooked mess. Asked for another order and got more of the same. I asked for toast and it had all this butter smeared on it. The food wasn't hot. Not sure who was cooking but I was disappointed.
Business response:
We apologize for the disappointing experience you had at our diner. We take customer feedback seriously and will address the issues you mentioned with our kitchen staff. Please feel free to reach out to us at (817) 662-6421 to discuss your experience further.
Gave us an inaccurate wait time, got our party number wrong as well as our orders. Menu descriptions are also inaccurate. Our server, Trinity, was very fun and upbeat and easily the best part of our restaurant experience. Outside of that, not worth the long wait.
Business response:
We apologize for the inaccuracies in your experience at our restaurant. We will address these issues with our team to ensure better service in the future. Thank you for your feedback.
Black Bear Diner Fort Worth Alliance has a 4.3 star rating with 1,652 reviews.
Black Bear Diner Fort Worth Alliance is open now. It will close at 10:00 p.m.