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8614 State Highway 151, San Antonio, TX, 78245, United States
Get directionsWeekday | Schedule | Status |
---|---|---|
Mon | 6:00 a.m. to 10:00 p.m. | |
Tue | 6:00 a.m. to 10:00 p.m. | |
Wed | 6:00 a.m. to 10:00 p.m. | |
Thu | 6:00 a.m. to 10:00 p.m. | |
Fri | 6:00 a.m. to 10:00 p.m. | |
Sat | 6:00 a.m. to 10:00 p.m. | |
Sun | 6:00 a.m. to 10:00 p.m. |
Our server was just doing side work while the food sat under the warmer. There weren't very many people there yet waited over 45 minutes for food. Had to ask if the food was coming. The scrambled eggs tasted watery. Normally black bear gets their scrambled eggs, right.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I'm from California and the Black Bear There is Awesome service was Not that great . Big Crowd short staff
There are cute things to shop for while you wait for a table. But, we went there to eat. The service was good. But, everything we ordered was so bland. No seasoning on anything. The biscuits were just giant, hard, non-yeast cafeteria rolls. I don't understand how that's Ok to serve to anyone, but there are pictures everywhere. I will definitely be going across to the other side of 151 next time I need breakfast.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Not worth the hype Food tastes like bland cafeteria food Cute interior & Clean Price was OK but could eat better elsewhere for tastier and same price Not going back
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
So, let's start by saying this restaurant was recommended. The atmosphere was nice, nice music friendly staff our waiter was very hospitable. We received our salads fairly quickly and then literally not 2 mins later our meal came out just as quick we didn't even finish our salads. Ok...No worries. Here is the reason for the 2 stars, I ordered BBQ Ribs and chicken strips. Have you ever had ribs where you had to use a knife to cut the meat off the bone?!? and it tasted chewy and fatty 3/4 the way done. Well, I could onl... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
First, our food was delicious. I ordered a Bear's Choice breakfast with a sweet cream waffle, scrambled eggs, and two sausage links. My husband ordered a breakfast club sandwich with country potatoes. Our service was questionable. Our waitress ignored us majority of the time and did not offer to give us refills for our sweet teas. The food took 30 minutes to come out and it was ridiculous. The cooks all had facial hair and were not wearing beard nets. A customer behind us mentioned they found multiple hairs in their food. So... read more
Waited for 1 hour for a table because of Labor Day. Waitress brought drinks then took our order. We received our food after a reasonable wait, however waitress did not stop by our table to check on us nor to give us refills. She did spend time at an adjacent table talking to patrons. Veggie omelette was good, biscuits were huge, gravy was OK but nothing was worth the wait nor the inattention from waitress. Disappointed PLUS we were told we didn't qualify for the free breakfast offer I received. Oh well-- ciao bear!
The food was absolutely disgusting, I ordered the classic Benedict, and received a snot Benedict. I was okay with the 45 minute wait to get my Togo order, but when I got home and saw what was waiting, I don't think I'll be going back anytime soon.
Business response:
Thank you for providing your feedback and letting us know about this issue, Casey. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I went on a Sunday which may have been my fault but an hour wait proved that this place was not worth it. Out waiter was attentive but the kitchen was backed up. We received our order 40 minutes after ordering and in no time did the manager come by our tables to discuss the issue. The tables around us received their order and complained that the food was cold and sent back some food to be reheated or remade. Our order finally arrived and it was lukewarm. The Denver Omelette had no seasoning and flavor. The mushrooms were cut... read more
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Black Bear Diner Monterrey Village has a 4.1 star rating with 1,013 reviews.
Black Bear Diner Monterrey Village is closed now. It will open tomorrow at 6:00 a.m.