Black Bear Diner Monterrey Village

Cathryn B. 

on Yelp

a year ago

First, our food was delicious. I ordered a Bear's Choice breakfast with a sweet cream waffle, scrambled eggs, and two sausage links. My husband ordered a breakfast club sandwich with country potatoes. Our service was questionable. Our waitress ignored us majority of the time and did not offer to give us refills for our sweet teas. The food took 30 minutes to come out and it was ridiculous. The cooks all had facial hair and were not wearing beard nets. A customer behind us mentioned they found multiple hairs in their food. So... read more

Liz B. 

on Yelp

a year ago

Waited for 1 hour for a table because of Labor Day. Waitress brought drinks then took our order. We received our food after a reasonable wait, however waitress did not stop by our table to check on us nor to give us refills. She did spend time at an adjacent table talking to patrons. Veggie omelette was good, biscuits were huge, gravy was OK but nothing was worth the wait nor the inattention from waitress. Disappointed PLUS we were told we didn't qualify for the free breakfast offer I received. Oh well-- ciao bear! 

Casey S. 

on Yelp

a year ago

The food was absolutely disgusting, I ordered the classic Benedict, and received a snot Benedict. I was okay with the 45 minute wait to get my Togo order, but when I got home and saw what was waiting, I don't think I'll be going back anytime soon. 

Michelle C. 

on Yelp

a year ago

I went on a Sunday which may have been my fault but an hour wait proved that this place was not worth it. Out waiter was attentive but the kitchen was backed up. We received our order 40 minutes after ordering and in no time did the manager come by our tables to discuss the issue. The tables around us received their order and complained that the food was cold and sent back some food to be reheated or remade. Our order finally arrived and it was lukewarm. The Denver Omelette had no seasoning and flavor. The mushrooms were cut... read more

Maria N. 

on Yelp

a year ago

If I could give a "0" I would have!!! I'll start with the fact that the place was gross ( I mean the kind of gross that had been there for days, I highly doubt that they even ran a vacuum in the last 24 hours) the "Garlic Toast " was sandwich bread with burnt garlic. The rest of the food was just as impressive. Now, trying to get out of there was just as crazy! I had to ask one of the 12 kids that were walking around doing nothing. Finally the hostess told us to just go to the cashier and tell her your table number... like ... read more

Jackie S. 

on Yelp

a year ago

I have been to black bear diners in Arizona, which there is always a wait, greater than 1 hr,if you go, this one on hwy 151 is no different. So with that said, be patient. we were seated and it seems like more staff is required, and or cooks. We ordered and our food was about another hour to get our food, one of our family members food was delayed for about 10-15 minutes, so we started to eat so our food wouldn't get cold....the waiter and the manager came and apologized and didn't charge us for the meal. I had the Benedict ... read more

Janet M. 

on Yelp

a year ago

Fam & I wanted to try this new restaurant but it was disappointing to have to wait over 10 minutes & nobody even attempted to take our order. Two service people looked over at our table and went about their business. Ridiculous, the place wasnt even packed! Will be taking my business elsewhere. 

Jessica V. 

on Yelp

a year ago

Tried this place for brunch (around 11am on a Sunday). Place was very crowded and little room left in parking lot, unless you parked off road (which on a rainy day, was muddy). Went in & put name on list, 50 minute wait. Since we had not tried breakfast but had been twice for dinner, we waited... was eager to have some of their "fresh squeezed orange juice" I had seen advertised on their tables. Finally table was ready & we were seated. I ordered BLT with fries & my husband ordered scrambled egg with sausage & gravy on biscu... read more

Diana B. 

on Yelp

a year ago

Placed an order Sunday evening for delivery through UberEats and my family was left incredibly disappointed. First, the choices on the menu sound absolutely delicious. So many options and at decent prices, why wouldn't I want to place an order and quick! Well the food was disappointing as was the customer service received after calling to complain. We ordered the chick fried steak omelet which came with a potato choice and a bread. Biscuits were chosen as were the hashbrowns. I can't say what the biscuits taste like as the... read more