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Black Bear Diner Monterrey Village
- Restaurants
- San Antonio, TX
About this business
Location details
8614 State Highway 151, San Antonio, TX, 78245, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
The food was great but management was unprofessional. Overheard her rude comments about customers. My eating was unpleasant because of the manager. Hopefully she'll be more professional.
Business response:
Keep feeding your inner bear! We look forward to seeing you soon Robert!
Our family took our mother for dinner on 08/29/25 for her 83rd birthday. This was the first time visiting Black Brear and will be the last. We stood unacknowledge at the front for 10 minutes while the staff was playing grab ass in the back of the house. This should of been our first clue to leave. We were finally seated and it got worse from there. We arrived at 4 pm and my daughter ordered prime rib, my mother order the all you could fish, I ordered the regular size Tri tip and my granddaughter ordered the red/white and bl... read more
Business response:
Amber S. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Food was cold Biscuit not warm no soft butter.i had to search for my server. Think he is still lost . No way again
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
I think it depends on who the cookie is. We've nearly eaten there once a week but for two times it has not been up to the quality that we are used to. I had breakfast there today for the veggie scramble. It was very subpar. I wish I knew what days were their good days
Business response:
Margaret , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
they have the WORSE wait time. totally the managers fault. leadership reflects attitude.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
My wife and I only experienced breakfast at Black Bear. We decided to try the All-u-can eat fish. Our waiter had several piercing around his face. Midway thru dinner, my wife noticed one of the young man face piercing was leaking a little blood. Then she noticed a drop of blood on her plate. She went to the RR to regurgitate. My plate did not have the extra ketchup, LOL. I paid and asked for a to-go container, just in case my wife get hungry later. I went to retrieve my car and droved to the front door. I showed my wife the... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Wilson. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
What a bad place to eat. took forever to get our lunch. they were out of the strip steak, was offered two little steaks in its place. was there for lunch and had to leave with our order to go as it took over 30 min to get our food. lunch should be faster than this. I'll go to city base as they seem to have it a bit more together.
Business response:
T T. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
What a bad place to eat. took forever to get our lunch. they were out of the strip steak, was offered two little steaks in its place. was there for lunch and had to leave with our order to go as it took over 30 min to get our food. lunch should be faster than this. I'll go to city base as they seem to have it a bit more together.
Business response:
T T. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Well this was our 2nd time visiting here. Not a good experience. Found hair in food and over cooked and burnt hash browns. Manager did offer to replace hash browns and did. Customer service was subpar but overall it was not a good visit. Hopefully they will fix these issues soon.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner Monterrey Village
How is Black Bear Diner Monterrey Village rated?
Black Bear Diner Monterrey Village has a 4.1 star rating with 1,047 reviews.
When is Black Bear Diner Monterrey Village open?
Black Bear Diner Monterrey Village is closed now. It will open at 6:00 a.m.