Black Bear Diner Monterrey Village

Angela Z. 

on Yelp

3 months ago

Everything was great up until our server tipped herself. When it came time to pay Hailey G that works off of military drive asked my husband if he wanted a receipt and he said no. She than proceeded to tell us that the tip was added in. We both looked confused because she never handed us anything to write a tip. She handed us an itemized receipt before that. We wanted to make sure that she was getting tipped. So we asked for our receipt. She added a $17 and some change tip. I was confused and asked why the tip was added in... read more

Eddie R. 

on Yelp

4 months ago

Prime rib was the worst I've ever seen, it says fresh carved . And it looked like it's been out and then they threw it on the grill and over cooked it.... Not happy with this whole experience. After I showed the waitress how it is supposed to look like, she still brought me an over cooked piece of meat. And after the third attempt it was still not what prime rib is supposed to look like...Black Bear do better!!!!! Worst experience ever 

Fernando A. 

on Yelp

5 months ago

Sad to say this place has experienced a decline in their service. I took my family to eat on a Thursday night afternoon my kid's baseball. Naturally we were hungry and looking for a good meal. The last time we visited this place it went well but not this go around, unfortunately. The staff was more like a skeleton crew and seemed overwhelmed. There were plenty of open table but not enough workers. After 45 mins of waiting for a half full restaurant, we had to leave. I don't see us going any time soon. 

Thomas R. 

on Yelp

6 months ago

Not sure why anyone with even decent taste buds would get this place. You can get better pancakes, eggs, and bacon at your local taqueria. This is just another chain trying to occupy space in the iHop/Jims/Dennys lane, yet somehow this is a couple tiers below that. Food was borderline gross. Save your time and money. Go elsewhere. 

Joseph E. 

on Yelp

7 months ago

Chicken fried steak was store bought nothing creative here. Wouldn't recommend this place during dinner time. 

Lady B. 

on Yelp

7 months ago

First time at this restaurant. It wasn't packed however we were asked to wait. After 10 minutes we were seated and a nice young woman brought our menus and got our drinks. I got coffee which was excellent. I ordered the half sandwich and soup of the day. I got the tuna salad. Here's where we go down hill. My husband got breakfast with 2 eggs hash browns ham bacon and sausage plus 2 super large pancakes. Well my sandwich fell apart had to eat it with a fork. There was more lettuce than tuna which wasn't bad but watery. The... read more

Cris L. 

on Yelp

8 months ago

Service was really bad at 151 location. Abrille was our waitress. Not attentive at all. When she brought out my soup and salad she tipped over the soup bowl and even though it barely missed me she did it even offer apology. She disappeared for long periods of time. Never brought my dad his glass of water. 

Pablo G. 

on Yelp

9 months ago

First let say, food is always good. Visited today 12-14-24. Service was horrible we felt ignored by server Dedra, don't know if we would have ever gotten food if other servers didn't step up. All she did was complain.. check took forever to get to us after I asked for it. Over chatty and too much complaining. She said she had 30 years in the business... I guess she hasn't learned what service is about! 

Mike M. 

on Yelp

9 months ago

Thanksgiving dinner was not to thank full for the ham meal I ordered, it was as tough as shoe leather, it seem it had been cooked two weeks ago and they warmed it up threw some honey drizzle on it and called it dinner. I guess they are saving to good pieces to take home, because the cook staff kept staring at me, spoke to the manager, after getting the third degree from this little waitress as to why, I wanted to talk to the manger, I showed him my plate, if you're going to charge that much for a meal, it better be worth it,... read more