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Black Bear Diner San Antonio City Base
- Restaurants
- San Antonio, TX
About this business
Location details
2707 SE Military Dr, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
My friend sent her young daughter for some change and the old lady had so much attitude when telling her no they couldn't give out change (was going towards the waitress tip!) that it literally had her daughter on the verge of tears. Then the grandpa got sent over to sort it out and AGAIN this old rude ass lady gave even MORE attitude telling him no they don't do that. Then when speaking to the manager aside from saying he was confused why she didn't do it because it is something they can do? he seemed very nonchalant about... read more
Business response:
Destiny , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
When I arrived at 7:00am and was the only customer, I should have known to walk back out. They sat me at a booth than was dirty. (Again - the only person in the place) The food was not cooked to order and the service was terrible. If I was in commercial real estate, I'd be thinking about how to repurpose the building, because this place is not going to be around long.
Business response:
Thank you for providing your feedback and letting us know about this issue, Bryan. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The food was pretty good. We had chili with corn bread. Our waitress checked on us several times initially. Then things went downhill. We did not get refills. Our table was not bused. We waited 10 minutes to order dessert and the dirty dishes weren't removed until after dessert was delivered. Our server was busing all the tables and running the cash register while two other employees hung out at the bar chit chatting. Very unprofessional! The bread pudding and brownie sundae were excellent. Our waitress tried hard but she w... read more
Business response:
Lisa B. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Not satisfied at all after visiting twice after my initial review. This specific Black Bear Diner really needs to improve; and fast, before they go under. The restaurant has a very nice atmosphere and decor, but the service and food are lacking severely. I visited on a Sunday, not busy at all. Waited maybe 30 minutes for our food to come out and our waitress did not come back a single time to ask for any refills. We also overheard another table that was also bothered by the wait time. I really wanted to like this place, b... read more
Business response:
We sincerely apologize for your disappointing experiences. Your feedback about wait times, service, and food quality is valuable. For immediate assistance, please contact us at (956) 552-9354.
One word awful in every regard. Food, service, ambience........all awful. I wouldn't go here again if you gave me a meal for free.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Chicken fettuccine alfredo awesome! Denver omelette had raw onions and bell peppers and pot roast and meatloaf not so tasty.
Chicken fettuccine alfredo awesome! Denver omelette had raw onions and bell peppers and pot roast and meatloaf not so tasty.
What could improve. Uhh the food was terrible , cold and tasted like it was made yesterday.
What could improve. Uhh the food was terrible , cold and tasted like it was made yesterday.
Frequently asked questions about Black Bear Diner San Antonio City Base
How is Black Bear Diner San Antonio City Base rated?
Black Bear Diner San Antonio City Base has a 4.2 star rating with 2,616 reviews.
When is Black Bear Diner San Antonio City Base open?
Black Bear Diner San Antonio City Base is open now. It will close at 10:00 p.m.