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Black Bear Diner San Antonio City Base
- Restaurants
- San Antonio, TX
About this business
Location details
2707 SE Military Dr, San Antonio, TX, 78223, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
My wife and I along with two friends went to the SE. Military Dr. location for breakfast. The biscuits were huge, but they were cold and hard, and our meals did not come out hot. Our waitress was sweet and kind, but it seems she might've had more tables than she could handle due to our food being more on the cold side than warm! I will have to flip a coin to see if I go back!
Business response:
Frank , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Terrible Food, Great Service I ordered the California Benedict. The poached egg was cooked through -- essentially a flat hard-boiled egg. The Hollandaise sauce was "broke" -- it was a flavorless greasy mess. It was a good 40 minutes to get my food and it should have never left the kitchen. On the other hand, the service was attentive and friendly. The waitstaff was topnotch.
Business response:
Thank you for bringing this to our attention. We apologize for the disappointing experience you had with the California Benedict. We will address this issue with our kitchen staff to ensure it doesn't happen again. We're glad to hear that you found our service to be topnotch.
Terrible Food, Great Service I ordered the California Benedict. The poached egg was cooked through -- essentially a flat hard-boiled egg. The Hollandaise sauce was "broke" -- it was a flavorless greasy mess. It was a good 40 minutes to get my food and it should have never left the kitchen. On the other hand, the service was attentive and friendly. The waitstaff was topnotch.
Business response:
Thank you for bringing this to our attention. We apologize for the disappointing experience you had with the California Benedict. We will address this issue with our kitchen staff to ensure it doesn't happen again. We're glad to hear that you found our service to be topnotch.
Had talked to two ladies that worked there. And they both would have rude attitudes. Only got one of the names which was andrea. The other I had forgot. And the food is alright. Its probably why they dont get enough buisness there. It seems so empty. Then the menu itself is wayyy to much for anybody including staff to even go through. Citybase area definitely needs this place gone.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Had talked to two ladies that worked there. And they both would have rude attitudes. Only got one of the names which was andrea. The other I had forgot. And the food is alright. Its probably why they dont get enough buisness there. It seems so empty. Then the menu itself is wayyy to much for anybody including staff to even go through. Citybase area definitely needs this place gone.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
Melissa and Andrea we're my waitress when I went with my family and honestly the service they provided was horrible, they were rude and would make snarky comments when they thought we weren't listening, they thought it was funny to make fun of my little cousins appearance for whatever reason. When we would ask for refills on our drinks or something else it seemed like we were nuisances Just being there, they would roll there eyes and snicker at us any chance they could and would do it when they knew we could see or hear for... read more
Business response:
We're concerned to hear about your experience at our Black Bear Diner San Antonio City Base location. Please accept our apologies for the behavior of our staff. We take these matters seriously and will address them immediately. Thank you for bringing this to our attention.
Melissa and Andrea we're my waitress when I went with my family and honestly the service they provided was horrible, they were rude and would make snarky comments when they thought we weren't listening, they thought it was funny to make fun of my little cousins appearance for whatever reason. When we would ask for refills on our drinks or something else it seemed like we were nuisances Just being there, they would roll there eyes and snicker at us any chance they could and would do it when they knew we could see or hear for... read more
Business response:
We're concerned to hear about your experience at our Black Bear Diner San Antonio City Base location. Please accept our apologies for the behavior of our staff. We take these matters seriously and will address them immediately. Thank you for bringing this to our attention.
First, we were seated , given our drinks and the waitress disappeared. The hostess came and took our order. I think it's because my husband was looking around for our waitress. Second , our orders were wrong. My husband ordered Prime rib , medium-rare, and I got the steak and fries. My steak was ordered medium. They got them cooked the opposite of how we ordered them. We ate them anyway. Third, our waitress never came to refill drinks. In fact, I saw her walking to a table, drinking what looked like a milkshake or ice c... read more
Business response:
Rita C. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
First, we were seated , given our drinks and the waitress disappeared. The hostess came and took our order. I think it's because my husband was looking around for our waitress. Second , our orders were wrong. My husband ordered Prime rib , medium-rare, and I got the steak and fries. My steak was ordered medium. They got them cooked the opposite of how we ordered them. We ate them anyway. Third, our waitress never came to refill drinks. In fact, I saw her walking to a table, drinking what looked like a milkshake or ice c... read more
Business response:
Rita C. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Frequently asked questions about Black Bear Diner San Antonio City Base
How is Black Bear Diner San Antonio City Base rated?
Black Bear Diner San Antonio City Base has a 4.2 star rating with 2,616 reviews.
When is Black Bear Diner San Antonio City Base open?
Black Bear Diner San Antonio City Base is open now. It will close at 10:00 p.m.