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Black Bear Diner West Jordan
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:00 p.m. | |
| Tue | 7:00 a.m. to 10:00 p.m. | |
| Wed | 7:00 a.m. to 10:00 p.m. | |
| Thu | 7:00 a.m. to 10:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 10:00 p.m. |
Just stopped in for breakfast for a party of 3. The male host wrote us on the list. We started noticing other parties that arrived after us were being seated. We went back and asked when we would be seated. And the female hostess got snappy and said we don’t have a table for 8. He wrote down 8!!! Where do you get 8 when someone says 3 and holds up 3 fingers? Poor attitude and poor service. Haven’t been happy the last few times we have been there.
Business response:
Thank you for providing your feedback and letting us know about this issue, April. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
my patty melt was nasty burnt onions , meat baste like grid..not good maybe l order wrong thing, l heard a lot abt this place, but l like the place, just not good what l had.!!!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meals. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please private message us your contact information and we will be in touch with you.
Because you food quality has declined a lot since you opened
Business response:
Sounds like we missed the mark this time! Please private message us your contact information - we would love to hear from you about what went wrong.
Awful experience and still no resolution!
Business response:
Thank you for providing your feedback and letting us know about this issue, James Lucero. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - so we can look into this and follow up with you properly.
I went to this location on February 26th for breakfast with a friend. We both ordered the apple chicken sausage scramble. Our usual. This always comes with fresh cut fruit and a beautiful avocado on top of the eggs. Firstly when we got there the waitress was quite rude. She seemed irritated to be working from the beginning. When our food arrived both of our meals were cold. Not just luke warm, but cold. And the fruit looked like it had been left out from the night before. We told the waitress and her exact response was “well... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Holli. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at info@blackbeardiner.com - my manager would like to address this personally.
Had a great previous experience but this time was ridiculous. The server was hard to understand as he whispered when speaking, he delivered cold food about 45 mins-1 hour after we ordered and forgot our boxes 3 times when checking on us. It was not that busy and the other employees were just as bad. The cashier asked how everything was and I said the food was cold and the wait was long and she just ignored me and handed me back my card with a “Come again”. Very disappointing experience.
Business response:
We're so sorry to hear that. It is very important to us that every Black Bear Diner customer feels happy with our food & service. We'd love to address this directly with you. If you wouldn't mind taking the time, please private message us your contact information and my manager will be in touch with you.
I love Black Bear Diner Normally..However anytime we go to The West Jordan location. always disappointed. Yesterday ordered breakfast since we were sick and didnt wantvto go out and spread the love! Door dash was great butvtge food we received was awful!! We only ordered pancakes but they were burnt and the syrupbtheyvsent was smuckers...Half of thebreadon we go to Black Bear is for the hot real Maple syrup. Well needless to say we wated $20 In pancakes my toddler wouldn't eat the burnt tiny pancakes. I don't blame her..
Business response:
Thank you for providing your feedback and letting us know about this issue, Jessica Kebschull. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Endless crying & upset little ones, an argumentative waitress that just couldn’t stop apologizing, wrong order replaced with poorly cooked order, burned coffee, water offered but never delivered, grossly understaffed. Zero Stars👎🏻 I will never return.
Business response:
Thank you for providing your feedback and letting us know about this issue, Barbara Derie. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
WORST service I’ve ever experienced. I will NEVER go back! Also VERY dirty!
Business response:
Thank you for providing your feedback and letting us know about this issue, Nicole Job. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us your contact information - my manager would like to address this personally.
Frequently asked questions about Black Bear Diner West Jordan
How is Black Bear Diner West Jordan rated?
Black Bear Diner West Jordan has a 4 star rating with 5,765 reviews.
When is Black Bear Diner West Jordan open?
Black Bear Diner West Jordan is closed now. It will open tomorrow at 7:00 a.m.