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Black Bear Diner Willows
About this business
In 1995 founders Bruce Dean and Bob & Laurie Manley opened the first Black Bear Diner in Mt. Shasta, CA. Their mission was simple: create a fun and friendly atmosphere where the local community could enjoy huge portions of home-style cooking at a reasonable price. Today, we continue their mission at every Black Bear Diner across the country, as we passionately provide guests an outstanding experience. Our menu offers comfort food classics, and our entire menu is offered all day long. Whether you are craving pancakes at 8 pm ... read more
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
If I could give a lower rating I would. The service was rediculiciosly slow, the food was not great, but most of all the rating I'm giving is based on their dishonest approach to getting 5 star ratings. Taped onto the register was a sign that read "ask me how to save $2 on your order..." When asked I learned that, in exchange for a 5 star review you'll save $2. That's right, the service/food is so bad that they are buying ratings. My advice is to skip this Black Bear Diner.
Not good the place was a mess, restrooms were dirty but I gave it the benefit of the doubt to stay and eat then it got worse I ordered a California omelet when I got my food half way through I found hair and told the waiter and he took my food and never replaced it back and charged me full price no discount no nothing and I stood in disgust. Never again will I be coming back again.
Not good the place was a mess, restrooms were dirty but I gave it the benefit of the doubt to stay and eat then it got worse I ordered a California omelet when I got my food half way through I found hair and told the waiter and he took my food and never replaced it back and charged me full price no discount no nothing and I stood in disgust. Never again will I be coming back again.
Absolutely the worst service .... Ordered on line ( which I had to prepay ) went to pick up order at time indicated order would be ready waited 20 minutes and they hadn't even begun my order even though I had checked in upon my arrival. Requested my order be cancelled and my card refunded to which I was advised they would do but it would take 24 to 72 hours to credit and could not give my any kind of verification that a refund had been processed. All that for 1 salad totaling 22.49 that I never got!!! HORRIBLE CUSTOMER SERVI... read more
Absolutely the worst service .... Ordered on line ( which I had to prepay ) went to pick up order at time indicated order would be ready waited 20 minutes and they hadn't even begun my order even though I had checked in upon my arrival. Requested my order be cancelled and my card refunded to which I was advised they would do but it would take 24 to 72 hours to credit and could not give my any kind of verification that a refund had been processed. All that for 1 salad totaling 22.49 that I never got!!! HORRIBLE CUSTOMER SERVI... read more
Avoid... After a long day on the road we stopped in for dinner after checking into our motel. Despite the restaurant being mostly empty it took 10 minutes to be seated cause there were only 2 waiters working. It took 20+ minutes to get our house salads, half way through our salads, the waitress informed us that my wife would have to order something else because the chef couldn't find any Tuna. It has taken 30+ minutes to get two kids meals (kraft Mac n' cheese, microwave pizza & fries). Had to ask twice plus wait 10 minu... read more
Avoid... After a long day on the road we stopped in for dinner after checking into our motel. Despite the restaurant being mostly empty it took 10 minutes to be seated cause there were only 2 waiters working. It took 20+ minutes to get our house salads, half way through our salads, the waitress informed us that my wife would have to order something else because the chef couldn't find any Tuna. It has taken 30+ minutes to get two kids meals (kraft Mac n' cheese, microwave pizza & fries). Had to ask twice plus wait 10 minu... read more
Ordered three times in the last week. My family wants to support this restaurant, however, I ask how many times can you call in because your to-go items are missing? Tonight 3/4 meals, we were missing a side: salad, fruit, and biscuit. Other nights same thing, missing sides, drinks or were overcharged. I've called and been placed on hold for 15 minutes (clearly forgotten about). Then hang up, try to call back, line is busy for 10-20 min. Black Bear management, I can't get you on the phone so here is my suggestion. Please... read more
Ordered three times in the last week. My family wants to support this restaurant, however, I ask how many times can you call in because your to-go items are missing? Tonight 3/4 meals, we were missing a side: salad, fruit, and biscuit. Other nights same thing, missing sides, drinks or were overcharged. I've called and been placed on hold for 15 minutes (clearly forgotten about). Then hang up, try to call back, line is busy for 10-20 min. Black Bear management, I can't get you on the phone so here is my suggestion. Please... read more
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,472 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is open now. It will close at 10:00 p.m.