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Black Bear Diner Willows
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 8:00 p.m. |
We were in there several months and had a bad experience. Food cold, not checking on us, had to ask for refills. Terrible service. I swore I'd never go back. I'm a firm believer of giving a business a second chance. Went there tonight. 4 adults and 6 children. Again, all the food was cold, CFS and chicken tender was both over cooked and cold. Kids meals were cold, forgot one of the burgers on the ticket so they rush it and it came out rare. Had to ask for a refill and that was after the food finally came out. We WILL NOT be ... read more
Bummed the experience warranted a 1 star. Half our order was wrong. My friend ordered the taco salad with chicken strips and it came out with a pound of ground beef on top. My boyfriend ordered the veggie burger and they sent out a regular burger. When we mentioned it she told the cooks and they waited another 20 minutes to tell us they didn't even have veggie burgers. By this time 2 of our 4 guests did not have food or fixed orders. Clearly they were understaffed so the long wait to be seated was understandable however gett... read more
Bummed the experience warranted a 1 star. Half our order was wrong. My friend ordered the taco salad with chicken strips and it came out with a pound of ground beef on top. My boyfriend ordered the veggie burger and they sent out a regular burger. When we mentioned it she told the cooks and they waited another 20 minutes to tell us they didn't even have veggie burgers. By this time 2 of our 4 guests did not have food or fixed orders. Clearly they were understaffed so the long wait to be seated was understandable however gett... read more
Omg the food is horrible looks like they just tossed my club sandwich together in a hurry. Would not recommend.
Business response:
Amy , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Omg the food is horrible looks like they just tossed my club sandwich together in a hurry. Would not recommend.
Business response:
Amy , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Second time this summer they have ran out of food. First time they had only egg white, no bacon or any other breakfast meat. Also no hashbrowns or other potatoes. This trip they were out of meat and French fries. How can you run a restaurant that prides itself on breakfast if you can't produce a breakfast meal? Good thing there are other restaurants that keep up with inventory in town.
Second time this summer they have ran out of food. First time they had only egg white, no bacon or any other breakfast meat. Also no hashbrowns or other potatoes. This trip they were out of meat and French fries. How can you run a restaurant that prides itself on breakfast if you can't produce a breakfast meal? Good thing there are other restaurants that keep up with inventory in town.
I stopped by Black Bear in Willows on a recent Saturday mid-way through a six hour drive down I-5. I was standing at the counter for ten minutes before I gave up and went elsewhere. I could see behind the counter that the bus-bins were overflowing with trash strewn across the floor. From what I observed during my ten minutes there, the diner was staffed by to teenagers in the front, trying to serve customers, and a single kitchen person in the back. It is not their fault that they couldn't greet and serve people (I wasn't ... read more
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
I stopped by Black Bear in Willows on a recent Saturday mid-way through a six hour drive down I-5. I was standing at the counter for ten minutes before I gave up and went elsewhere. I could see behind the counter that the bus-bins were overflowing with trash strewn across the floor. From what I observed during my ten minutes there, the diner was staffed by to teenagers in the front, trying to serve customers, and a single kitchen person in the back. It is not their fault that they couldn't greet and serve people (I wasn't ... read more
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
Frequently asked questions about Black Bear Diner Willows
How is Black Bear Diner Willows rated?
Black Bear Diner Willows has a 3.9 star rating with 2,520 reviews.
When is Black Bear Diner Willows open?
Black Bear Diner Willows is closed now. It will open tomorrow at 6:00 a.m.