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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The sales man was awesome. He was friendly and knowledgeable. He came and did the inspection and you could tell he was experienced. He did the scheduling for me and I would give him an A+. The implementation was the plumbers were A’s as well and they did a great job. The only complaint is they did not increase the exhaust on the outside to my heater and in return the water heater exhaust had a lot of power and it sucked in the carbon. They mentioned that they needed to increase the distance. They mentioned that they would ju... read more
|To be fair, the furnace IS old (about 14 y.o.) and probably is ready for things to go wrong. Black Lion did mention that the inducer motor would need replacing soon. Ten days later the furnace quit. I was quoted about $650. I went back to my old furnace company and had it replaced for about $450.
I purchasedtheir Big Deal. They contacted me as promised to schedule the appt. They werebusyfor a couple weeksbut thatwas better than I expected. I asked how much it would be to install a new thermostat that I purchased at the same time and was given an estimate. About an hour before my scheduled time, Ben called to say he was ahead of schedule and asked if it was convenient if he cameearly. He got right to work and noticed that my2 yearold high efficiencyfurnace has leakingfrom the water discharge pipebecause the glue had n... read more
Business response:
Dear Member, Thank you for your feed back regarding the service we performed for you. We are always striving to improve our level of customer service. It was with the best intentions that we referred you to the company that installed your furnace, as it is still under warranty. Our goal was to save you time and unnecessary costs to repair your unit. We hope that has occurred and your furnace now functions reliably. Thank you, Black Lion Heating & A/C
I thought I bought furnace tune up and when they arrived he said he did not work on electric furnaces so I wasted my money
The company never contacted me to schedule the work. I asked for a refund.
Business response:
Dear Member, Our apologies for not contacting you promptly regarding your furnace tune up. With the temperatures dropping into the 20's this week, we quite honestly have been over whelmed with requests for service and repairs. We would be grateful to still perform the tune up on your equipment, free of charge, to show you our superior level of service. Thank you. Black Lion Heating & A/C
He checked things out, but then told us all of the (very expensive) things we ought to have done. One was replace our Honeywell electronic filter. Later we had a plumber hear looking at our water heaters, and I mentioned the filter, and he said, "Don't bother - just buy one of those paper accordion-type filters and change it once a year" - way cheaper. I understand that these specials are a loss leader to find new business, but when it's mostly a sales presentation, it's less than ideal.
They were supposed to get back with us and we had to call to get in touch with them. Finally they told us theycouldn't’t do it unless we did an upgrade.
Responded to an Angie's list "Deal" for furnace checkup. Response was great, service tech came same day as 1st call. Came very late the next day to instal the new thermostat and the heat went on (still pretty cold at night). When the temperature went up to 90 degrees, the summer fan did not work (it worked with the old thermostat last summer). Called Black Lion Heating June 25 or 26th and they were unable to find an invoice for the thermostat installation. After several calls later that week and on July 1st and 2nd finall... read more
Business response:
Dear Member, Unfortunately, there seems to be a misunderstanding between us. As we were directed to contact you to make entry arrangements for your daughter's home: Yet, after leaving numerous messages on the contact number we were provided, we did not receive a return phone call. Only today, July 8th did we receive a call from you explaining that you seldom check your voice mail. Please understand we cannot schedule a service call without "entry arrangements" per your request. We apologize for any inconvenience and have ext... read more
I bought a $2399 deal off of Angie's List for Black Lion to come install a tankless unit, including removal of the existing unit. They came out to take a look, and the gas was already right there on the other side of the wall, so they said it would be a simple job. Ben (owner who came out to give the quote) talked us into an upgrade to the 'much higher end' unit at an increase of $1200. He went into great depth about the so-called "cold water sandwich" and how having the more expensive unit would eliminate that, decrease the... read more
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,426 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is closed now. It will open at 7:30 a.m.