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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
[Member name removed], Yes you are correct you have to pay for the products you purchased from us. After several attempts to collect the remainder balance, you fabricated a story. You never did call, or email to say it was not working. You have not provided any evidence to support your claim. Therefor further action was necessary. Thank you for your business. Ben Ward
I had used this company before, through a deal on AL, to inspect my heat pump and air handling system. I was impressed with the service and gave them all "A's" in my review, I even taped their business card to my system for future service needs. So here is what happened... On 11/5, late in the afternoon, I noticed a slight odor of propane in my garage. Without hesitation I called Black Lion to come out, they sent a tech over right away. I only use propane for three appliances, the water heater, the fireplace and the stove to... read more
Business response:
Regarding the charge for the service call, the diagnostic fee is $92 + tax. The diagnostic charge is an industry standard. The price you were quoted for the new hot water tank included an extra charge for an after-hours emergency installation. The Angie's List Big Deal for $1099 does not include propane hot water heaters and must be installed during regular business hours. We are not in the business of over-charging or price gouging our customers and find it unfortunate that you feel this way. If you have any further questio... read more
He spent about 40 minutes (no certain that the filter got replaced) and gave an estimate of $680 to replace the blower.
Business response:
Thank you for choosing Black Lion!
Their service was terrible. I asked them to contact the tenant to schedule the call directly with the tenant, and then call me from the site. They did not - they came and left without contacting me. I then spent almost two months trying to follow up with them to get the results on the diagnosis, and to get them to go back out to the house to service the refrigerant. I must have placed more than 12 calls to them during this period, and each time they said someone would call me right back, and no one ever did. One person said... read more
Tenant called me to say gas furnace would not come on. I checked Angie List and foundBlack Lionhad a coupon for service for $59 so I called and was told the furnace had to be working for that service, but the repair call would be $87. This sounded reasonable so I scheduled appointment for 10:00-12:00 yesterday. I asked to be called when the serviceman was on his way, so I could be there.I called early in the AM to verify, and was told the app. was still a go, also was told I could pay by phone after the service.At 12:00 I ca... read more
Business response:
There WAS a phone call made to you to let you know that the technician was on his way. However, we received no answer. Regarding the charges, the diagnostic charge for a service call is $68 + tax. This is what you were quoted when you called to make the appointment. The diagnostic charge is an industry standard. When the technician arrived at your rental, he found the issue to be a dirty PSI switch, which he cleaned and charged for. Diagnostic fee plus the repair = $170.27. We are not in the business of over-charging or pric... read more
I had called Black Lion two weeks earlier for an appointment. Their ratings in Angie's list were very good so I decided I would go ahead and accept the delay in getting service as the weather was still warm and the heating still worked. The technician arrived right on time on the appointed day and set to work. In a few minutes he called me over to look at the heat exchangers and showed me corrosion in them. He told me that if there was corrosion that it was probably from moisture getting in the system from cracks and so also... read more
Business response:
We apologize for your unfortunate experience with our company. Braxten, the technician that came out to your home, is no longer with the company due to situations such as yours. We would appreciate the opportunity to serve you in the future.
The work that they did was good quality work and the price was okay. I don't know whether the price was too high or too low. I did have a complaint. There were two instances that they failed to return my calls several times after the work was done. It was regarding questions I had. They never called back and this was on multiple occasions. They didn't follow up by returning my phone calls. They did work for me. They did a fine job. I paid them all for it. When I called them to ask questions because I had a problem, they did ... read more
I think a hundred dollars to do what he did was way a lot. He might have inspected something. Did he do anything? I don't think so. He changed the filter but I can do that for free. He was pretty responsive. I would have suggested that he'd give me a telephone call while he was on his way just to check out I was here. They liked to schedule those things online. They could have reminded me in some way that they were coming either by text or phone call. He was right here at 8:00.
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,385 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is open now. It will close at 5:00 p.m.