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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Business response:
Mr. [Member Name Removed], I did some research into this and found that we responded to your purchase the day after you made it, We are happy to get you scheduled for this service and look forward to hearing from you. Thank you, Black Lion HVAC
I got three quotes for a new water heater and furnace and Black Lion beat all of the others. They had good reviews so I ended up using them. The job itself was pretty straightforward, the biggest obstacle being an awkward spot for my air filter. As part of my quote, I made sure that it was specified that if they can't get a 4" filter to work that they would have to install something that fits a 1" filter. The original install had a 4" filter box which did not work. The installer then told me I would have to live with a 1" f... read more
They installed the new water heated December 15, 2015 which also included a 10 year warranty. After the install I noticed on my paperwork that the warranty papers stated only a six year warranty. I contacted the service provider and Angie's List regarding the discrepancy in the warranty. Angie's List noted and the service provider told me over the phone they would mail an additional four year warranty to me in a day or two. It has been six days. I contacted the service provider again today and they told me the same that they... read more
Business response:
Good morning - As mentioned previously, we were still waiting on the hard copy to mail you. ( We like to wait so that we may make a copy for our records as well ) This information will be mailed direct to you. We do appreciate your business and have enjoyed working with you. Thank you!!
Provider showed up near the end of the appointment window. He was friendly and I showed him to the furnace in the garage. He promptly began work. Within 5 minutes of beginning work, he told me that he had to stop because of a cracked heat exchanger. He further explained that because of the cracked heat exchanger he is unable to perform additional work, that was required to turn off my gas, and that he recommended replacement ASAP of a new furnace. - He did not actually perform the service, nor even the replacement filter ... read more
a/c need to be replced, we opted out not do it.
Business response:
Thank you for choosing Black Lion.
I canceled their services, I did not need a heat pump tune up
I bought a big deal for an annual furnace tune up. My Coleman unit was barely 5 years old, top of the line, and had never once given me any trouble. While tuning up, the repair person indicated that the collector box had rust and should be replaced sooner vs. later. I told him that it was under warranty and while I was on hold with Coleman trying to verify that, he got off the phone with his office and confirmed that it was and that I would have to pay for labor. Not knowing any better, I did (I later confirmed that I had a... read more
Business response:
Dear Member, Unfortunately we are not a Coleman Dealer and are not a part of their provider network. While we appreciate that you may indeed have a labor warranty, we cannot process labor Reimbursement claims. Please be aware that in the future you must use a Factory Authorized Coleman Dealer for this type of work. However, parts claims are processed by the local Distributor and not a problem. As, we were informed "after the fact" regarding your labor warranty, regrettably there is nothing we can do. But, we would like to ex... read more
Even though my paperwork clearly stated that I was to get my furnace's annual inspection and a filter change, when they showed up they said that they were there to clean the ducts (which I hadn't requested). When I spoke to them on the phone to schedule, I stated that I would like the add-on services of checking to find out why the thermostat and the furnace were not working in sync (meaning that we had no control over when the furnace ran and when it didn't) and that I would like a one-year filter installed (instead of a th... read more
Business response:
Dear Member, We are very sorry to hear about your experience with another provider. We do not offer duct cleaning services. Please contact Angies list to find out which provider that you used. If you need more assistance with this please contact our office at 425-814-3944. Thank you
Business response:
Dear Member, We appreciate your feedback on your recent service call. As we were there to perform a Tune up & Maintenance on your furnace, We feel obligated to make suggestions to assure the performance and reliability of your furnace. We "recommended" replacing the igniter, as they commonly fail after 5 years of operation. This is "proactive" on our part and intended to prevent unexpected break downs. We apologize if there is any misunderstanding. Thank you for your business, Black Lion Heating & A/C
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,385 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is open now. It will close at 5:00 p.m.