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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have nothing against the actual installation work. The work was done well on the scheduled day. The crew reached in time, I showed them all the access points, they kept working till late afternoon and were done around 6:30 PM. Almost 8-9 hours of work in total. The crew was friendly and professional. I am forced to write a bad review for the customer service of Black Lion. After the installation, there is a mandatory electrical inspection to be done by a WA State dept. inspector. I scheduled the inspection through Black... read more
Business response:
How to Request an L&I Electrical Inspection If you obtained your permit from L&I: Expand/collapse Contractors. Expand/collapse Property owners. Dear Member, As we expressed numerous times.... Washington State Department of Labor & Industries DOES NOT "work" for Black Lion Heating & Air Conditioning. While we understand that the process can be frustrating we have NO CONTROL over the scheduling, dispatching and accountability of this Agency. The Dept. of L & I is very clear that they do not "guarantee" inspection requests will... read more
AVOID THIS COMPANY LIKE THE PLAGUE! They were responsive in getting the appointment scheduled. The guy was punctual. The price was very good. The problem was the guy told me I should replace the control board and add a surge protector for the cost of $700 even though my furnace had been working just fine. He said the part was showing signs of wear. My furnace is only 9 years old. Then, all the sudden, a few days later when it got cold one night, the furnace would not work! I scheduled a return appointment but it something se... read more
Business response:
Dear Member, Please accept our apologies. Our Technician should have tested your furnace one last time prior to leaving your home, to assure that it was functioning. However, your furnace features a Control Board that we frequently find to have Failure of the Blower Motor Relays. As we were performing "Preventative Maintenance" on the unit, we feel an obligation to inspect and make recommendations that would "prevent" break downs for the upcoming winter. Thus, the recommendation to address the Control Board and add a Surge P... read more
The person answering the phone was not very helpful and very short , in the deal it states that as an option for an upgrade. While the Angie's List Representative and I called and tried to get a rough quote the woman was not helpful in offering an upfront quote until I mentioned I got other quotes from different company. Because of the demeanor I will be going with someone else.
Business response:
Dear Member, We apologize for your experience with our Company. In an effort to provide you with an accurate quote we need to know the Model Number of your Current Water Heater. We did not intend to be "short" with you. However, we do need all the relative information about your current system to provide an estimate. We would be happy to arrange an on site visit at your home to assess your system and the associated upgrade costs. Please contact us through the Angie's List Message Center to schedule. Thank you. Black Lion Hea... read more
During the hotweather this summer we found it helpful to circulate the air in our house by running the fan in our furnace. We do not have air conditioning and this helped keep the house a bit cooler. We did this for a few weeks until wenoticed that there suddenly was no air flow and we heard a high pitched sound coming from the furnace. As I thought there might be something wrong with our blower I consulted with Angie's List and based on the large number of very positive reviews they received decided to call Black Lion Heati... read more
Business response:
Dear Member, To be quite honest and unfortunately very frank: From the sounds of it... 1. The Blower Wheel has still not been cleaned? 2. The Motor is still drawing excessive Amperage? 3. The Motor windings are still operating at high temperatures? 4. The 13 year old motor with a performance expectancy of 10 years is still in your furnace? 5. The $12 "fix" guarantees your furnace? We stand by our diagnosis; The Furnace needs a new Blower Motor, the Wheel Cleaned and a new Run Capacitor. We will be glad to perform these servi... read more
The serviceman serviced the air conditioner and furnace. He then pointed out rust inside the air conditioner unit, indicating that the air conditioner should either be repaired, which would cost much of what it would cost to simply replace the air conditioning unit. He said because of the rust, he would put in some new refrigerant, but did not want to fully pressurize the system because he wasn't sure that it could handle it because of the corrosion. We discussed alternatives, and I decided that I would have them replace th... read more
They were allegedly knowledgeable but they recommended a whole bunch of work, like $2600 worth of work and I wanted a second opinion and the second opinion actually contradicted everything that Black Lion said needed to be done. Now I don't know what to do.
We have a 1,600 sf home and wanted a quote on AC. Due to the age of our furnace we learned we needed to replace that as well if we wantedcentral AC installed. We were OK with that. Black Lion came out the same day I called and gave us a quote. We had two other quotes as well, Black Lion came in almost two times higher than everyone else.The rep was pushing a particular product line.The rep was nice, he was punctual and professional, but I felt like their quote in comparison to everyone else's was way out of line for what we ... read more
Unfortunately the same problem happened again after only 1 season. How good could their service have been? I called them back hoping they would step up to the plate and fix the problem. They treated me like I was a first time customer. Demanded $85 for a visit even though I had an existing relationship with them. I was told someone would call you back, but they must have thrown my phone number in the trash and forgotten about me. Unfortunately Black Lion does not know anything about customer service. Buyer beware.
no service provided. very disappointed.
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,386 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is open now. It will close at 5:00 p.m.