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Black Lion Heating, Air Conditioning, & Electrical
- Heating & Air Conditioning/HVAC
- Kirkland, WA
About this business
Location details
11001 118th Pl NE, Kirkland, WA, 98033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:30 a.m. to 5:00 p.m. | |
| Tue | 7:30 a.m. to 5:00 p.m. | |
| Wed | 7:30 a.m. to 5:00 p.m. | |
| Thu | 7:30 a.m. to 5:00 p.m. | |
| Fri | 7:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The deficiency was the technician did not understand how our filter system worked and put it back together incorrectly. After he left and ran the furnace, we had to take it apart and fix it. It was thumping like a squirrel was trying desperately to escape our air filter by flinging itself against the walls.
We ended up getting a refund on this deal because the provider couldn't come to our house to remove our old water heater a few days before installing the new one. We're doing a remodel and needed the schedule this way, but the provider charges extra for this. We found a better deal using our general contractor. I wasn't too happy with the price, but they didn't do any work for us, so I can't comment on the quality of work.
Went well overall but wanted me to pay the sales tax after the water heater was installed. This was not disclosed in the ad. I felt that was not being upfront.
We choose Ben from Black Lion heating after reviewing 4 other quotes. He presented himself as informed and professional and since Angie's List gave his company good ratings we felt somewhat reassured. Unfortunately the work began 3 weeks behind schedule. Ben did not schedule his team properly, one person showed up for a week when were told there would be a team. Ben told us the work would take 3-5 days, which was a huge understatement. From the first week there were some large holes left that had to be later repaired by a ... read more
Business response:
Pros: Project Completed. Equipment Performs as Designed. On Budget. Passed All Required Inspections. Cons: Workspace full of debris and construction materials on arrival. "Mid Project" asked to relocate equipment to different area as customer had "changed their mind." Asked to relocate Return Air Ducting and pay for drywall repairs as customer had "changed their mind." Arrived at home past 10pm, as customer had plumbing leak in bathroom... and didn't know who else to call. Sent On Call Emergency Technician to connect gas dry... read more
I purchased a hot water replacement on Angie's List when our water heater broke and started leaking. With guests in town for my son's wedding, hot water was a critical need! I didn't receive a MESSAGE from them by Monday morning - so I cancelled my purchase and called another family owned company who came out to my house on Labor Day and had a new tank installed within 3 hours. I know it was Labor Day weekend - but I feel that companies that supply critical infrastructure items in homes - like heaters and hot w... read more
Business response:
Dear Member, Our apologies that on a day intended for Americas National Work Force to "take the day off"... that we had the audacity to actually (Gasp!) "take the day off." Shame on us.
Business response:
Dear Member, After reaching out to you regarding your review. It appears that the issue at hand is related not to the quality or professionalism of our service but rather the cost associated with repairing your non functional air conditioner. However, I would have to say that $200 for in home, same day service, is within our industry standards. Specifically, 2 hours labor at $85 per hour and $30 for required parts. While, respect your right to review our Company as you see fit, I would consider an "F" to be an unfair rating.... read more
We were never able to use the deal. The unit did not fit in our space. The technician was helpful and tried to work with us, but they were unable to. Scheduling was fine.
Overall, Black Lion did a decent job of installing a 4-ton central air conditioning unit. The salesperson was helpful and informative. The installers were friendly, timely and respectful. They cleaned up the area very well. The price for the work is very reasonable. I am using the AC today as it's warm out and it seems to be working well. However, I'm giving them a "B" rating overall. There are two reasons for this rating. I had to follow up with the company a couple of times about the HVAC inspection, which they hadn't sch... read more
By the time they got there, the unit had been stolen as the house was vacant. We ended up applying this deal toward something else.
Frequently asked questions about Black Lion Heating, Air Conditioning, & Electrical
How is Black Lion Heating, Air Conditioning, & Electrical rated?
Black Lion Heating, Air Conditioning, & Electrical has a 4.5 star rating with 2,386 reviews.
When is Black Lion Heating, Air Conditioning, & Electrical open?
Black Lion Heating, Air Conditioning, & Electrical is open now. It will close at 5:00 p.m.