Blenheim House Care Home

4.9

Assisted Living Facilities
Melksham, ENG

About this business

Wellness Assisted Living Facilities

Location details

27 Shurnhold Bath Rd, Melksham, ENG, SN12 8DD, United Kingdom

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4.9209 reviews

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A P

2 years ago

The home, to say the least, is up to the standard of a five-star hotel. We found the staff so friendly and could not do enough to help.

Business response:

Thank you for this review, we are very proud of our home, and most especially our teams that deliver exceptional care and attention to our residents. We are very excited about the new refurbishment plans for our dementia community which involve a botanical bistro, sweet shop, redesigned lounges and more! Do pop in and we would love to show you around on your next visit.

Ruth H

2 years ago

From the moment I walked into Blenheim House Care Home I felt a warmth from the staff, from the reception staff, the carers, the nurses and customer relations staff. The residents are happy in their surroundings and freely chatted with me. This has continued throughout the two weeks in which my mother has stayed here for respite. Should she decide on or need to stay in a care home again I would be very happy for her to come back to Blenheim House Care Home.

Business response:

Thank you so much for this wonderful review, we are so happy you were greeted warmly during the early stages of your enquiry with us, right through the 5 star care and attention your mother received during her respite stay. I will share your kind words with our teams and we welcome you back during your mother's next stay with us.

Raymond S

2 years ago

The help and assistance received was very good. Thank you all for looking after my brother well and with understanding.

Business response:

Thank you for your kind words and lovely review of Blenheim House Care Home. We were honoured to care for your relative and will feedback your praise to our teams. You are always welcome to enjoy our facilities at Blenheim House if you are in passing, as we are sure our staff would love to see you again.

Julie W

2 years ago

Very friendly and nothing is too much to ask. Anything is done quickly and efficiently with no delay. The community relations manager informs us straight away if there is a problem with my father and finds a solution easily. He really cares for all the residents and appears to be devoted to every member of staff equally. We are very grateful to him for all he has done for us.

Business response:

Thank you for your wonderful review. We are so pleased that you are happy with our customer service and care of your loved one. We will let all of our teams know how happy you are with Blenheim House, as it is truly a group effort.

Karen B

2 years ago

After a long period in hospital, it could have been a difficult decision but it was made easy with excellent communication, information that was clear, transparent and responsive. Dad is very happy, eating like a horse and his mobility is improving. The online portal provides me with reassurance when I am unable to visit. A first-class place with first-class staff. It has transformed our lives and relationships - no stress at all!

Business response:

We are so pleased that your father is thriving at Blenheim House and that our care and communication has helped your family find reassurance. Your father is becoming a popular figure in our community and this is fantastic to see! We will share your kind words with the rest of our teams.

Patricia G

2 years ago

Staff have been great.

Business response:

Thank you for leaving such a positive review about Blenheim House. We are so happy you enjoyed your stay with us and look forward to welcoming you for your next respite stay soon. We will share your positive thoughts of the home with our teams.

P P

2 years ago

Excellent staff especially night workers. Facilities and food is/are excellent. I would repeat my respite stay.

Business response:

Thank you for taking the time to leave this wonderful review. We loved having you here as a guest on a respite stay and will welcome you back when your family book their next holiday. In the meantime please do come back and enjoy a cup of tea and cake in our cafe if passing, as our teams would love to see you again.

S T

2 years ago

Thank you to everyone at Blenheim House for caring for me over the last year. We have made some lovely friendships and my husband has been so welcome when he visits me. My room is nice, as are my neighbours. The food is nice and well-presented. I wish I could do more as the home have very nice staff. I feel like I would like to visit as a guest in future.

Business response:

It has been our pleasure to care for you over the last year and we are so happy your time at Blenheim House has enabled you to return home. We look forward to seeing you again on your visits to the home as you are always welcome to enjoy our cafes and community activity sessions. Thank you for this wonderful review.

Stanley T

3 years ago

All staff have been very helpful and dedicated to my wife over the past year. We have made many new friends who will be welcome to see us in the future.

Business response:

Thank you for this wonderful review. We are exceptionally proud of all of our teams at Blenheim House and so honoured to have looked after your wife during her stay, please do consider us if you feel another stay would benefit you both.