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Bluebird Care Bicester, Banbury & Kidlington

4.8

About this business

Location details

40 Murdock Rd., Bicester, OX26 4PP, United Kingdom

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WeekdayScheduleStatus
Mon8:30 a.m. to 5:00 p.m.
Tue8:30 a.m. to 5:00 p.m.
Wed8:30 a.m. to 5:00 p.m.
Thu8:30 a.m. to 5:00 p.m.
Fri8:30 a.m. to 5:00 p.m.
SatClosed
SunClosed
4.881 reviews
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T O's profile image
T O 
4 years ago

Bluebird has provided us with wonderful service. They are professional, polite, punctual, all so friendly and value for money too. I would definitely recommend them and hope to be able to use them myself one day, so that I may stay in our own home. Top marks Bluebird and keep up the good work. 

Business response:

It is wonderful to receive such a positive review which motivates all the team. Thank you. 

B F's profile image
B F 
4 years ago

My wife has had Bluebird for 18 months now. The care agency businesses are filled with varying standards but Bluebird are constantly good at organising staff and keeping in touch with clients when things go wrong which is inevitable from time to time. Well done. 

Business response:

Thank you for your review, it is great that you have used our services for a long time and have only positive things to say regarding our care staff. With regards to 'Value for Money', we ensure we train all our staff, keep staff continuity and pay them sensibly. 

Katie T's profile image
Katie T 
4 years ago

We are so grateful to everyone who helped Mum over the past couple of months. It really did make a difference and she loved interacting with everyone who came to oversee her care every day. We are particularly grateful for all the guidance and the fact that everything was organised so quickly and efficiently, particularly when there were changes to be implemented. You were all a great help during an uncertain time and we are very glad to have found you. 

Business response:

Thank you for your kind words. It has been a pleasure to help support mum, you and your sister. We look to employ carers who are able to connect with your loved ones as a person, not just as a client who needs care and it is rewarding to know this was achieved. We are also pleased to know our guidance has helped you through what can be a 'jungle of choices'. 

David B's profile image
David B 
4 years ago

My experience with Bluebird was short but very positive. My Aunt was only in their care for a couple of weeks with a visit to hospital interfering. I was particularly impressed with the flexibility shown to accommodate the break and also differing levels of care required. My Aunt was positive about the care she did receive before we had to acknowledge that her needs became too complex for home care. The Customer Liaison Manager was excellent. Communicated well and put together a comprehensive Care Plan in short order. 

Business response:

Thank you for your kind review, although we only had the opportunity of caring for your aunt for a short period of time, we are pleased to have had a positive impact. In a longer period of time, we would have hoped to get the 5/5 for caring and support. 

P D's profile image
P D 
5 years ago

The Bluebird Care team I have are all very caring, kind and very professional. As I have limited mobility on one side, they know how to deal with this effectively. They always give you a welcome when they come in and are happy and friendly. There help and support have helped myself and my wife immensely with my difficult medical condition, that's why I feel I have to publicise their excellent services. 

Business response:

Thank you so much for your review. It is so rewarding for all our staff to see positive comments from new customers. We look forward to supporting you long term. 

Helen B's profile image
Helen B 
5 years ago

From day one Bluebird Care have been nothing but professional. Everyone that has cared for my dad has been incredibly friendly and has made a point of trying to engage him in conversation without rushing him. I love listening to the banter in the bathroom as my dad has a joke with everyone and it is so reassuring to see how he is now quite relaxed with all the carers despite having several different ones due to the pandemic and people having to self isolate. Dad's allotted times have been kept to, apart from a couple of time... read more

Business response:

Thank you for your review, Helen, it is a pleasure supporting Dad, Mum and your family. We are all delighted with your kind comments, and this will be passed on to the carers. 

Jane R's profile image
Jane R 
5 years ago

I cannot rate this company highly enough, the standard of care provided by each and every carer was outstanding! We cannot thank the carers enough for everything they did for my grandad and will always recommend them to anyone needing care at home. 

Business response:

Hi, Jane, it was an absolute pleasure to get to know your grandfather and indeed all the family. I know that the carers enjoyed their visits and that grandad will be missed. We wish you all well for the future. 

Tony M's profile image
Tony M 
5 years ago

Very professional carers and management. Carers are polite, smart and patient. They give their time willingly and with patience and understanding. Good timekeeping. A consistent set of carers. Management prompt and accurate with invoices and answering to any special requests. 

Business response:

Thank you for your kind words, it is a pleasure to be able to support your mother-in-law and I know the carers enjoy her company. 

Simon C's profile image
Simon C 
4 years ago

This was a great agency until it had a manager change and now has become the most uncaring care company out there. All the care team are brilliant but unfortunately, they are controlled by bad management. As long as you can’t speak up for yourself you be ok but if you can talk up for yourself then this is not your type of company, you will be promised everything but in reality, you will not receive it. This is a personal review of myself. 

Business response:

Thank you for commending our care staff on this review, this is extremely important to us. Management of the service has not changed. We do however welcome all feedback. Feedback is taken extremely seriously as it is only by analysing this information we are able to improve our services to customers and build on our excellent CQC rating. 

Frequently asked questions about Bluebird Care Bicester, Banbury & Kidlington

How is Bluebird Care Bicester, Banbury & Kidlington rated?

Bluebird Care Bicester, Banbury & Kidlington has a 4.8 star rating with 81 reviews. 

When is Bluebird Care Bicester, Banbury & Kidlington open?

Bluebird Care Bicester, Banbury & Kidlington is closed now. It will open at 8:30 a.m.