Bluebird Care Edinburgh

4.7

Home Health Care
Edinburgh

About this business

Healthcare Home Health Care

Location details

Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 2:30 p.m.
Sat	Closed
Sun	Closed

4.7119 reviews

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M P

a month ago

We have used Bluebird Care for a year now, whilst they supply a 24 hour live in care package for our mum. They have been brilliant to deal with. Kind, caring, responsive and professional. We have been very lucky with our carers and they all seem to enjoy their job and the support the company offers. The company themselves are very good to deal with. They are friendly, have great training and safety protocols in place and communicate well. My mum has responded well to the care package and amazing that this has allowed her to ... read more

Business response:

Thank you so much for your lovely review! We're thrilled to hear your mum is happy and comfortable at home, and it's fantastic that our carers have made such a positive difference. We're really proud of our team and it's great to know that their kindness, professionalism, and dedication are appreciated. Your recommendation means a lot to us, and we look forward to continuing to support your family for many years to come.

M G

a year ago

I feel it is worthwhile having this 6 month review so that if anything changes it can easily be notified.

Business response:

Thank you for sharing your feedback. We're so pleased to hear that you find the six-month reviews beneficial. Ensuring your care continues to meet your needs and preferences is our priority, and these regular conversations help us to adapt and support you in the best way possible. We truly appreciate your thoughts and look forward to continuing to provide the care that's right for you.

A T

a year ago

Management responsive to any request. Schedule always provided ahead of visits. Care staff obviously been trained attentive to person being cared for.

Business response:

Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our management team has been responsive to your requests and that our care staff has provided attentive and professional support. We take great pride in ensuring that both the care and communication we offer are of the highest standard and it's wonderful to know that these efforts have made a positive impact. Your feedback is truly appreciated and we look forward to continuing to support you and your w... read more

Riccardo B

a year ago

Really great service. The carers are always friendly and they do an exceptional job. My wife and I have seen our lives substantially improve since signing on.

Business response:

Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our carers have had such a positive impact on your lives. It's truly rewarding to know that our teams friendliness and dedication have made a difference. We're here to continue providing exceptional care and support and we're grateful to have you as part of our community!

Vera C

a year ago

My contact with carers has been satisfactory. Despite my age, I prefer to look after myself as much as I can. Without practical help I would find it difficult or impossible to manage. However, one occasion, the company has sent somebody that should have been employed with this type of work however that's care. Mostly, the staff are kind and considerate.

Business response:

Thank you for sharing your experience. We're glad to hear our services help you maintain your independence and that you find our staff mostly kind and considerate. We sincerely apologise for the one occasion where we did not meet your expectations. Once we became aware of the issue, we acted promptly to ensure our carers are fully equipped to meet the needs of every individual we support. Your comfort, dignity and trust are extremely important to us and your feedback helps us improve. Please don't hesitate to reach out to ou... read more

Sylvia R

a year ago

Everything is going fine - no issues or concerns. All carers are most helpful.

Business response:

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

A W

a year ago

I have had care from Bluebird Care for a year now and have found it very satisfactory. I'm very independent and didn't think I needed help - yet - but my son and daughter-in-law were insistent that I at least tried it. I have been pleasantly surprised that I find it very helpful and have a very thoughtful, helpful and cheerful carer. I can see that when I need more care I will be happy to ask for more assistance.

Business response:

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. We are delighted you have been so pleasantly surprised by the benefits and are here from you when the time is right for more. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

Jackie H

a year ago

Excellent experience, all carers are very helpful and willing to work as needed. Everyone looks neat and tidy.

Business response:

Thanks very much for taking the time to review our services which we will use to give feedback to our entire team. It's really important for us to hear all about our customers' experiences and views as we can only get better by listening. We will be in touch to discuss the aspects where you don't feel merit 5/5.

L C

a year ago

Bluebird Care has been excellent in supporting my mum who has been diagnosed with Alzheimer's. Their care gives the family peace of mind. She sees the same carer once a week. Mum really enjoys the carer's visits and enjoys a coffee and a chat. The carer will also turn her hand to anything Mum needs done and will assist with a hair wash/shower etc. The family have decided to increase Mum's visits so that more household duties could be completed. This means our time with Mum is "quality time" and we can take her out and do the... read more

Business response:

Thank you so much for this glowing review. It means the world to all of us that we are making a difference to all of you. Love that the "fun" things and quality time are being enjoyed. We will share this with our team right away.