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Bluebird Care Edinburgh
- Home Health Care
- Edinburgh
About this business
Location details
Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 2:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Satisfied with the care provided by all carers. Staff are always well presented and friendly. I enjoyed the party in bluebird office it was a great day out getting to see new members of staff and office staff.
Business response:
Thank you for sharing your experience. Its wonderful to hear that you are happy with the care provided and that our team are making a positive impression with their friendliness and presentation. Were especially pleased you enjoyed the recent event bringing people together is something we really value, and its great to know it was such a positive day.
Having been with bluebird care for over 16 years I can say they supply a high standard of care my carers are professional and experienced in all and get on going training I get regular reviews and are able to contact the office if there any issues
Business response:
Thank you for your continued trust over the years and for sharing your experience. It means a great deal to us to have supported you for such a long time. Were delighted to hear that you value the professionalism of our carers, their ongoing training, and the regular reviews we provide. Ensuring you feel well cared for and able to reach us whenever needed remains our priority.
Staff have been very helpful and kindly and it is reassuring for my family to know that I get regular visits and that I am safe. I have a planned schedule for each week sent to me in advance so I know who will visit each day
Business response:
Thank you for your kind words. Were so pleased to hear that you feel safe, supported and reassured by the care you receive. Providing clear communication, including advance visit schedules, is an important part of helping people feel comfortable and in control, and its lovely to know this is making a difference for you and your family.
Contacted Bluebird with my Care requirements. Person acted swiftly and diligently to put in place package that suited my needs. Assessment carried out quickly and arrangements put in place within a matter of days. Well done to the team for supporting me and my mother in a time of need.
Business response:
Thank you for taking the time to leave such positive feedback. We understand how important it is to put the right care in place quickly, especially at a time of need, so its really encouraging to hear that the team were able to support both you and your mother so efficiently. Your comments will mean a great deal to everyone involved.
We have used Bluebird Care for a year now, whilst they supply a 24 hour live in care package for our mum. They have been brilliant to deal with. Kind, caring, responsive and professional. We have been very lucky with our carers and they all seem to enjoy their job and the support the company offers. The company themselves are very good to deal with. They are friendly, have great training and safety protocols in place and communicate well. My mum has responded well to the care package and amazing that this has allowed her to ... read more
Business response:
Thank you so much for your lovely review! We're thrilled to hear your mum is happy and comfortable at home, and it's fantastic that our carers have made such a positive difference. We're really proud of our team and it's great to know that their kindness, professionalism, and dedication are appreciated. Your recommendation means a lot to us, and we look forward to continuing to support your family for many years to come.
I feel it is worthwhile having this 6 month review so that if anything changes it can easily be notified.
Business response:
Thank you for sharing your feedback. We're so pleased to hear that you find the six-month reviews beneficial. Ensuring your care continues to meet your needs and preferences is our priority, and these regular conversations help us to adapt and support you in the best way possible. We truly appreciate your thoughts and look forward to continuing to provide the care that's right for you.
Management responsive to any request. Schedule always provided ahead of visits. Care staff obviously been trained attentive to person being cared for.
Business response:
Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that our management team has been responsive to your requests and that our care staff has provided attentive and professional support. We take great pride in ensuring that both the care and communication we offer are of the highest standard and it's wonderful to know that these efforts have made a positive impact. Your feedback is truly appreciated and we look forward to continuing to support you and your w... read more
Really great service. The carers are always friendly and they do an exceptional job. My wife and I have seen our lives substantially improve since signing on.
Business response:
Thank you so much for your kind words and for sharing your experience with us. We're thrilled to hear that our carers have had such a positive impact on your lives. It's truly rewarding to know that our teams friendliness and dedication have made a difference. We're here to continue providing exceptional care and support and we're grateful to have you as part of our community!
My contact with carers has been satisfactory. Despite my age, I prefer to look after myself as much as I can. Without practical help I would find it difficult or impossible to manage. However, one occasion, the company has sent somebody that should have been employed with this type of work however that's care. Mostly, the staff are kind and considerate.
Business response:
Thank you for sharing your experience. We're glad to hear our services help you maintain your independence and that you find our staff mostly kind and considerate. We sincerely apologise for the one occasion where we did not meet your expectations. Once we became aware of the issue, we acted promptly to ensure our carers are fully equipped to meet the needs of every individual we support. Your comfort, dignity and trust are extremely important to us and your feedback helps us improve. Please don't hesitate to reach out to ou... read more
Frequently asked questions about Bluebird Care Edinburgh
How is Bluebird Care Edinburgh rated?
Bluebird Care Edinburgh has a 4.7 star rating with 123 reviews.
When is Bluebird Care Edinburgh open?
Bluebird Care Edinburgh is closed now. It will open on Monday at 8:30 a.m.