Bluebird Care Edinburgh

4.7

Home Health Care
Edinburgh

About this business

Healthcare Home Health Care

Location details

Unit 31, Castlebrae Business Centre, 40 Peffer Place, Edinburgh, EH16 4BB, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 2:30 p.m.
Sat	Closed
Sun	Closed

4.7123 reviews

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Sylvia R

a year ago

Everything is going fine - no issues or concerns. All carers are most helpful.

Business response:

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

A W

a year ago

I have had care from Bluebird Care for a year now and have found it very satisfactory. I'm very independent and didn't think I needed help - yet - but my son and daughter-in-law were insistent that I at least tried it. I have been pleasantly surprised that I find it very helpful and have a very thoughtful, helpful and cheerful carer. I can see that when I need more care I will be happy to ask for more assistance.

Business response:

Thank you so much for taking the time to submit this review. We appreciate you have told us your thoughts on our service, but this evidence is needed in writing. I will be sure to share your kind words with the team. We are delighted you have been so pleasantly surprised by the benefits and are here from you when the time is right for more. Your feedback is really important to us and helps others find highly rated care services when needed, so thank you again.

Jackie H

a year ago

Excellent experience, all carers are very helpful and willing to work as needed. Everyone looks neat and tidy.

Business response:

Thanks very much for taking the time to review our services which we will use to give feedback to our entire team. It's really important for us to hear all about our customers' experiences and views as we can only get better by listening. We will be in touch to discuss the aspects where you don't feel merit 5/5.

L C

a year ago

Bluebird Care has been excellent in supporting my mum who has been diagnosed with Alzheimer's. Their care gives the family peace of mind. She sees the same carer once a week. Mum really enjoys the carer's visits and enjoys a coffee and a chat. The carer will also turn her hand to anything Mum needs done and will assist with a hair wash/shower etc. The family have decided to increase Mum's visits so that more household duties could be completed. This means our time with Mum is "quality time" and we can take her out and do the... read more

Business response:

Thank you so much for this glowing review. It means the world to all of us that we are making a difference to all of you. Love that the "fun" things and quality time are being enjoyed. We will share this with our team right away.

Tracy T

a year ago

We are very grateful to Bluebird Care for providing support quickly for our elderly friend. They were and are very quick to respond to emails and the initial process to set up was very thorough but also timely. I have had to call the office on one occasion out of hours and found staff very responsive. The care staff are great, proactive and flexible to our friend's changing needs. Having one main carer who knows our friend well also helps. We just started care several weeks ago but so far, have nothing but praise for the car... read more

Business response:

Thank you so much for this glowing review. It means the world to all of us that we are making a difference not only with your friend but that our customer service when contacting the office - even out of hours is five-star. We will share this with our team right away.

Keith R

2 years ago

I found Bluebird Care listened well to the care I judged was needed. They were responsive and remarkably flexible about meeting our particular needs. The carer they provided was courteous and looked after us - as well as our mother. I don’t think the family could have done what we did without the professional support and expertise of Bluebird. They are very client-centred.

Business response:

Thank you for your kind words which we will share with our team. Your feedback inspires us to continue delivering excellent care and we are grateful for your trust in us.

Sarah C

3 years ago

Having been a customer with this company for over 12 years I have seen it grow but still manage to continue to supply a high standard of care without losing the basics of understanding of what’s important.

Business response:

Thank you very much for taking the time to leave a review. We're so pleased to read that over the past 12 years, you've always received high-quality home care. It's something we're very passionate about and whilst the business has grown allowing us to take care of more people in our community, we're always striving for new ways to improve things for both our customers and our team. Please do speak to our team, if you have any ideas on how we gain 5/5 across the board.

Laura S

3 years ago

Got matched for support very quickly. We have 2 x 1 hour companionship visits to allow me to have some respite time. All of the carers have been very kind, caring and considerate. Built up very good rapport with all carers quickly. Generally have 2/3 regular carers. Very happy to leave my partner in their care. The support from the office is also very good. Timely phone calls if there needs to be any changes to agreed arrangements.

Business response:

Thank you for taking the time to leave us a lovely review. We're so pleased that we've been able to take care of your partner but most importantly allow you the respite time. We pride ourselves on delivering the very best care so please do speak to our team if you have any feedback on how we can gain 5/5 across the board.

Thomas W

3 years ago

We find the carers to be kind and compassionate to my mother’s requirements. We normally get the same professional team. The managers also keep in touch with me regularly to advise what is happening with the service they are providing.

Business response:

Thank you for your kind words and positive review. Your feedback inspires us to continue delivering excellent care and exceeding expectations. We are grateful for your support and trust in us and will share this with all the team involved in your care.