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Bluebird Care New Forest
- Home Health Care
- Lymington
About this business
Location details
54 High St, Lymington, SO41 9AJ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My father received exceptional care from Bluebird for almost a year. Each time his abilities declined Bluebird quickly and professionally increased the level of care to accommodate his needs. The carers fitted well with him and the rest of the family. They were respectful, professional and kind all of the time. Bluebirds support made a difficult time easier to bare.
Business response:
Thank you Trevor for your kind words and for taking the time to share your experience. It means a great deal to our team to know that we were able to provide the care, support and reassurance your family needed during such an important time. Your feedback will be shared with our carers and office team, who work hard every day to make a positive difference. We wish you and your family all the very best.
Our long term Live In Carer is excellent. She cares for our mother with grace, sensitivity and truly makes her life comfortable and enjoyable. She has enabled us as a family to relax and enjoy Ma's company, knowing that her needs are being met, and that she is happy. Cover carers have been very good, however, in July we have had an emergency cover carer who is not quite as organised as our usual excellent Live In Carer. This has been an isolated case thus far.
Business response:
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that you are so pleased with the care and support being provided. It means a great deal to know that our live in care has given your family peace of mind and helped your loved one remain comfortable, happy and well supported at home. We also appreciate your honest feedback regarding the recent emergency cover. While we are pleased this was an isolated experience, we take your comments seriously and will use them to continue improving th... read more
We have been with Bluebird for about a year and they have been wonderful! Many thanks!
Business response:
Thank you for your kind words Tim. We are delighted to hear that you have had a positive experience with our team over the past year. Your comments mean a great deal to us and will be shared with the staff. Thank you for trusting us with your care and support.
The staff & carers are all so friendly & helpful. They are kind and often go the extra mile to help & support their client. Efficient & caring, I can't sing their praises enough.
Business response:
Thank you so much for your wonderful feedback. We're delighted to hear that you've found our staff and carers to be friendly, kind, and supportive. Going the extra mile for our customers is something we truly believe in, and it's heartening to know this has made a difference for you. Your kind words mean a lot to our whole team.
All care personnel turned up on time, and carried to any requests. The management dealt with an unexpected situation, requiring a change to the planned visits in an efficient and speedy manor. Generally a very satisfactory service.
My experience of Bluebird Care has been nothing but five-star from the start and I fully recommend them to anyone looking for care and support for elderly relatives in their own home. The initial meeting to discuss my parents' needs quickly established what was suitable and was conducted in a manner that gave them confidence in what was going to happen. Perhaps the best aspect of the care has been the ability to deal with changes required at short notice - emergency care swung into action, with my father going into hospital.... read more
Business response:
What great feedback. We are so pleased that you have found support from our team who do go beyond the call of duty to smooth the care journey.
This month especially, extra care was needed for Dad as I had a surgical procedure and was told to rest for a week at least. Carers covered the important hours of care for Dad and made it possible for me to stay in bed for some of the morning which was brilliant. The carers, on the whole, are very efficient and kind and enable Dad to stay in his home which is so important for his emotional well-being. Thank you Bluebird Care for all that you do.
Business response:
We are so pleased to have been of great support to you and your family. Thank you for your kind review.
I was very pleased with the excellent daycare I received from the carers after coming out of hospital. With their care and attention, I was able to regain self-confidence and independence much sooner than I expected. The appointed times were kept and I was impressed that l was notified beforehand when there was likely to be a delay. Good service all round.
Business response:
Thank you for your kind words, we hope you will recover from your hospital stay.
My 99-year-old mother was not able to attend my daughter's wedding in person in July due to restricted mobility. Employees at Bluebird Care were excellent in enabling my mum to watch the service live-streamed at the office. They went out of their way to make the occasion special and I was very grateful for their care and kindness.
Business response:
It was a pleasure to have your mother in the office and show her the live stream of your daughter's wedding. It was the least we could do for your family.
Frequently asked questions about Bluebird Care New Forest
How is Bluebird Care New Forest rated?
Bluebird Care New Forest has a 4.6 star rating with 67 reviews.
When is Bluebird Care New Forest open?
Bluebird Care New Forest is closed now. It will open on Monday at 8:30 a.m.