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Bluebird Care North Tyneside
- Home Health Care
- Newcastle upon Tyne
About this business
Location details
126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Following an admission to hospital my dad was discharged to a nursing home and he hated it with a passion! A work colleague suggested Bluebird Care and we have been delighted with the service. My dad is now 100 and is able to stay in his own home due to the excellent care and support given by Bluebird. All of the carers are wonderful and having used the service now for several years I can thoroughly recommend them. You are always kept informed and if there are any problems they go above and beyond to help you out.
Business response:
Thank you for such a wonderful review. It means a great deal to us that your dad, now 100, has been able to remain happily in his own home after a difficult hospital discharge and nursing home experience. Knowing that our carers have helped make this possible is exactly why we do what we do. Thank you for trusting us with his care over several years, and for taking the time to highlight how well informed you are kept and how our team goes above and beyond when needed. We will share your kind words with the carers involved,... read more
2½ years now of flawless, compassionate live-in care. Thank you Bluebird (carers and management) for enabling my mum to continue to live in her home of 54 years, despite the headwinds of Alzheimer's and Parkinson's.
Business response:
Thank you for taking the time to leave this wonderful review about the care we provide for your Mum. We are truly touched. We are so glad that you have worked so closely with us to keep Mum at home, the place most comfortable and safe for her. Your kind words will be passed onto the entire team. Thank you for your ongoing support, Kate McLellan
We recently switched to Bluebird and the difference has been remarkable. The team are incredibly caring, friendly and consistently professional. They made what could have been a difficult change feel smooth and reassuring and the transition from our previous provider was handled with great care and sensitivity. It is clear that the carers genuinely care about the people they support and this has made a very positive difference to our family. We are extremely grateful for the support Bluebird provides and would not hesitate t... read more
Business response:
Thank you so much for your wonderful feedback and for choosing Bluebird Care. We are delighted to hear that your experience with our team has been so positive and that the transition to our service felt smooth and reassuring. Providing compassionate, professional care and supporting families through every step of their journey is at the heart of what we do, so your kind words truly mean a great deal to us. We will be sure to share your comments with our team, who will be encouraged to know they have made such a meaningful di... read more
The care and attention that my mother received from Bluebird was always good over a period of several years. In due course, the main carer really became more of a friend to my mother than a carer. Further, whenever I phoned the office, I always managed quickly to get through to one of the managers; they were always on top of things and I felt that I was in good hands.
Business response:
Thank you so much for these lovely words about the care your mother received from us over the years. It's wonderful to hear that her main carer developed such a special bond with her - those genuine friendships that grow over time are at the heart of what we hope to achieve. Knowing that your mother had that companionship and familiarity means a great deal to us. We're also really pleased that you always found our management team accessible and responsive when you needed them. Being there to support families as well as our c... read more
When my wife - who is also my primary carer - had a seriou8s accident and was suddenly unable to support me, we found ourselves in an extremely difficult and uncertain situation. Bluebird stepped in at a moment when we needed reliable, compassionate help and they exceeded every expectation.The management team were outstanding from the very first phone call: organised, reassuring and quick to put an effective plan in place. Their communication was clear and thoughtful throughout and it was obvious that they take great pride i... read more
Business response:
Thank you so much for taking the time to share this with us. Reading about what you and your wife were going through makes us deeply grateful that we could be there when you needed us most. Your kind words mean the world to our entire team - from our management staff who worked to get support in place quickly, to each of the carers who had the privilege of helping you during such a challenging time. We'll make sure they all see your feedback, as it will truly make their day. It's clear from your message that our team gave yo... read more
Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt with promptly. Overall had a great experience with this provider.
Business response:
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had such a positive experience with Bluebird Care. It's fantastic to know that our team consistently arrived on time and provided you with the excellent, respectful service you deserve. We take great pride in ensuring our staff are not only highly trained but also compassionate and professional in their approach to care. We're also pleased that our office team was able to assist you promptly with your telephone enquiries ... read more
The needs and safety of the client are always paramount. Staff are helpful, supportive and show a lot of kindness and caring towards client Also, advice and reassurance is always available.
Business response:
Thank you so much for taking the time to share your kind words. We're delighted to hear that our team has been providing the supportive and compassionate care your loved one deserves. At Bluebird Care, putting our clients' needs and safety first is at the heart of everything we do, so it's wonderful to know this comes through in the care you've experienced. Our amazing team truly care about making a positive difference, and your recognition of their kindness and dedication means the world to them. We're also pleased that you... read more
This review relates to the total time that we used the services of Bluebird which is about 2 years. Its people that make the difference and its fair to say that all the carers that looked after my cousin were a cut above. The communication was excellent and their ability to assess accurately a change in condition and respond accordingly in professional and competent manor demonstrating a high standard of personalised care was first class.
Business response:
Thank you so much for this wonderful review and for trusting Bluebird Care with your cousin's care over the past two years. We're incredibly proud to hear that our carers made such a positive difference. You're absolutely right - it's our people who truly set us apart, and knowing that every carer who supported your cousin demonstrated that high standard means everything. We're particularly pleased that the communication was excellent and that our team showed such professionalism in assessing and responding to changes in you... read more
Our carers have always arrived at the appointed times and have invariably been cheerful on arrival. Although we have had several different pairs of carers, they have all worked well together and have quickly got to grips with what is required. They are enthusiastic and encouraging, helping my husband to tackle some tasks himself and making both of us feel more positive about our situation. We have found all the carers to be friendly and focused on using their time with us to the full.
Business response:
Thank you so much for taking the time to share such wonderful feedback about our care team. It's truly heartening to hear that our carers have been punctual, cheerful, and work so well together. We're particularly pleased that they've helped create such a positive atmosphere and have encouraged your husband's independence - that's exactly the supportive, person-centered approach we strive for at Bluebird Care. Knowing that you both feel more positive about your situation means a great deal to us. Your kind words will be shar... read more
Frequently asked questions about Bluebird Care North Tyneside
How is Bluebird Care North Tyneside rated?
Bluebird Care North Tyneside has a 4.8 star rating with 116 reviews.
When is Bluebird Care North Tyneside open?
Bluebird Care North Tyneside is closed now. It will open tomorrow at 8:30 a.m.