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Bluebird Care North Tyneside
- Home Health Care
- Newcastle upon Tyne
About this business
Location details
126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We recently switched to Bluebird and the difference has been remarkable. The team are incredibly caring, friendly and consistently professional. They made what could have been a difficult change feel smooth and reassuring and the transition from our previous provider was handled with great care and sensitivity. It is clear that the carers genuinely care about the people they support and this has made a very positive difference to our family. We are extremely grateful for the support Bluebird provides and would not hesitate t... read more
Business response:
Thank you so much for your wonderful feedback and for choosing Bluebird Care. We are delighted to hear that your experience with our team has been so positive and that the transition to our service felt smooth and reassuring. Providing compassionate, professional care and supporting families through every step of their journey is at the heart of what we do, so your kind words truly mean a great deal to us. We will be sure to share your comments with our team, who will be encouraged to know they have made such a meaningful di... read more
The care and attention that my mother received from Bluebird was always good over a period of several years. In due course, the main carer really became more of a friend to my mother than a carer. Further, whenever I phoned the office, I always managed quickly to get through to one of the managers; they were always on top of things and I felt that I was in good hands.
Business response:
Thank you so much for these lovely words about the care your mother received from us over the years. It's wonderful to hear that her main carer developed such a special bond with her - those genuine friendships that grow over time are at the heart of what we hope to achieve. Knowing that your mother had that companionship and familiarity means a great deal to us. We're also really pleased that you always found our management team accessible and responsive when you needed them. Being there to support families as well as our c... read more
When my wife - who is also my primary carer - had a seriou8s accident and was suddenly unable to support me, we found ourselves in an extremely difficult and uncertain situation. Bluebird stepped in at a moment when we needed reliable, compassionate help and they exceeded every expectation.The management team were outstanding from the very first phone call: organised, reassuring and quick to put an effective plan in place. Their communication was clear and thoughtful throughout and it was obvious that they take great pride i... read more
Business response:
Thank you so much for taking the time to share this with us. Reading about what you and your wife were going through makes us deeply grateful that we could be there when you needed us most. Your kind words mean the world to our entire team - from our management staff who worked to get support in place quickly, to each of the carers who had the privilege of helping you during such a challenging time. We'll make sure they all see your feedback, as it will truly make their day. It's clear from your message that our team gave yo... read more
Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt with promptly. Overall had a great experience with this provider.
Business response:
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had such a positive experience with Bluebird Care. It's fantastic to know that our team consistently arrived on time and provided you with the excellent, respectful service you deserve. We take great pride in ensuring our staff are not only highly trained but also compassionate and professional in their approach to care. We're also pleased that our office team was able to assist you promptly with your telephone enquiries ... read more
The needs and safety of the client are always paramount. Staff are helpful, supportive and show a lot of kindness and caring towards client Also, advice and reassurance is always available.
Business response:
Thank you so much for taking the time to share your kind words. We're delighted to hear that our team has been providing the supportive and compassionate care your loved one deserves. At Bluebird Care, putting our clients' needs and safety first is at the heart of everything we do, so it's wonderful to know this comes through in the care you've experienced. Our amazing team truly care about making a positive difference, and your recognition of their kindness and dedication means the world to them. We're also pleased that you... read more
This review relates to the total time that we used the services of Bluebird which is about 2 years. Its people that make the difference and its fair to say that all the carers that looked after my cousin were a cut above. The communication was excellent and their ability to assess accurately a change in condition and respond accordingly in professional and competent manor demonstrating a high standard of personalised care was first class.
Business response:
Thank you so much for this wonderful review and for trusting Bluebird Care with your cousin's care over the past two years. We're incredibly proud to hear that our carers made such a positive difference. You're absolutely right - it's our people who truly set us apart, and knowing that every carer who supported your cousin demonstrated that high standard means everything. We're particularly pleased that the communication was excellent and that our team showed such professionalism in assessing and responding to changes in you... read more
Our carers have always arrived at the appointed times and have invariably been cheerful on arrival. Although we have had several different pairs of carers, they have all worked well together and have quickly got to grips with what is required. They are enthusiastic and encouraging, helping my husband to tackle some tasks himself and making both of us feel more positive about our situation. We have found all the carers to be friendly and focused on using their time with us to the full.
Business response:
Thank you so much for taking the time to share such wonderful feedback about our care team. It's truly heartening to hear that our carers have been punctual, cheerful, and work so well together. We're particularly pleased that they've helped create such a positive atmosphere and have encouraged your husband's independence - that's exactly the supportive, person-centered approach we strive for at Bluebird Care. Knowing that you both feel more positive about your situation means a great deal to us. Your kind words will be shar... read more
I engaged Bluebird Care to help my mother remain in her home. My mother is very happy and really likes all the ladies who have been supporting her in her home. The carers I have met are genuinely nice, empathetic and engaging people. I would just like thank them for their support in caring for my mother. Can I also say the dialogue and communication with the team is excellent.
Business response:
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that your mother is happy and comfortable with the care she's receiving-it truly means a lot to us.Our team takes great pride in providing compassionate, person-centered care, and it's wonderful to know that the carers supporting your mother have made such a positive impression. We'll be sure to pass along your kind words to them.We're also pleased to hear that you've found our communication clear and supportive. Open, honest dialogue... read more
Bluebird Care Sunderland provided Live in Care for my Dad as an alternative to a Care Home. I was extremely happy with the care provided, knowing that my Dad was looked after to the highest standard, with carers who knew him and his needs so well and where he was happy and content. Bluebird allowed my Dad to stay in the comfort of his own home with dignity until the end, which we couldn't be more thankful for.
Business response:
Dear Diane, We are incredibly touched to read your review. It was an honour to provide live-in care for your dad and to help him remain in the comfort and familiarity of his own home.Knowing that he was happy and content, and that our carers were able to meet his needs to the highest standard, means a great deal to our team. We truly believe in supporting individuals with dignity and respect, and we're so glad we could provide that for your dad and your family.Thank you again for your kind words.Kind regards, The Bluebird Ca... read more
Frequently asked questions about Bluebird Care North Tyneside
How is Bluebird Care North Tyneside rated?
Bluebird Care North Tyneside has a 4.8 star rating with 114 reviews.
When is Bluebird Care North Tyneside open?
Bluebird Care North Tyneside is closed now. It will open tomorrow at 8:30 a.m.