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Bluebird Care North Tyneside
- Home Health Care
- Newcastle upon Tyne
About this business
Location details
126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Always provided an excellent service.always in the time requested. Staff were polite and respectful. Telephone enquiries were always dealt with promptly. Overall had a great experience with this provider.
Business response:
Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you had such a positive experience with Bluebird Care. It's fantastic to know that our team consistently arrived on time and provided you with the excellent, respectful service you deserve. We take great pride in ensuring our staff are not only highly trained but also compassionate and professional in their approach to care. We're also pleased that our office team was able to assist you promptly with your telephone enquiries ... read more
The needs and safety of the client are always paramount. Staff are helpful, supportive and show a lot of kindness and caring towards client Also, advice and reassurance is always available.
Business response:
Thank you so much for taking the time to share your kind words. We're delighted to hear that our team has been providing the supportive and compassionate care your loved one deserves. At Bluebird Care, putting our clients' needs and safety first is at the heart of everything we do, so it's wonderful to know this comes through in the care you've experienced. Our amazing team truly care about making a positive difference, and your recognition of their kindness and dedication means the world to them. We're also pleased that you... read more
This review relates to the total time that we used the services of Bluebird which is about 2 years. Its people that make the difference and its fair to say that all the carers that looked after my cousin were a cut above. The communication was excellent and their ability to assess accurately a change in condition and respond accordingly in professional and competent manor demonstrating a high standard of personalised care was first class.
Business response:
Thank you so much for this wonderful review and for trusting Bluebird Care with your cousin's care over the past two years. We're incredibly proud to hear that our carers made such a positive difference. You're absolutely right - it's our people who truly set us apart, and knowing that every carer who supported your cousin demonstrated that high standard means everything. We're particularly pleased that the communication was excellent and that our team showed such professionalism in assessing and responding to changes in you... read more
Our carers have always arrived at the appointed times and have invariably been cheerful on arrival. Although we have had several different pairs of carers, they have all worked well together and have quickly got to grips with what is required. They are enthusiastic and encouraging, helping my husband to tackle some tasks himself and making both of us feel more positive about our situation. We have found all the carers to be friendly and focused on using their time with us to the full.
Business response:
Thank you so much for taking the time to share such wonderful feedback about our care team. It's truly heartening to hear that our carers have been punctual, cheerful, and work so well together. We're particularly pleased that they've helped create such a positive atmosphere and have encouraged your husband's independence - that's exactly the supportive, person-centered approach we strive for at Bluebird Care. Knowing that you both feel more positive about your situation means a great deal to us. Your kind words will be shar... read more
I engaged Bluebird Care to help my mother remain in her home. My mother is very happy and really likes all the ladies who have been supporting her in her home. The carers I have met are genuinely nice, empathetic and engaging people. I would just like thank them for their support in caring for my mother. Can I also say the dialogue and communication with the team is excellent.
Business response:
Thank you so much for your kind and thoughtful feedback. We're absolutely delighted to hear that your mother is happy and comfortable with the care she's receiving-it truly means a lot to us.Our team takes great pride in providing compassionate, person-centered care, and it's wonderful to know that the carers supporting your mother have made such a positive impression. We'll be sure to pass along your kind words to them.We're also pleased to hear that you've found our communication clear and supportive. Open, honest dialogue... read more
Bluebird Care Sunderland provided Live in Care for my Dad as an alternative to a Care Home. I was extremely happy with the care provided, knowing that my Dad was looked after to the highest standard, with carers who knew him and his needs so well and where he was happy and content. Bluebird allowed my Dad to stay in the comfort of his own home with dignity until the end, which we couldn't be more thankful for.
Business response:
Dear Diane, We are incredibly touched to read your review. It was an honour to provide live-in care for your dad and to help him remain in the comfort and familiarity of his own home.Knowing that he was happy and content, and that our carers were able to meet his needs to the highest standard, means a great deal to our team. We truly believe in supporting individuals with dignity and respect, and we're so glad we could provide that for your dad and your family.Thank you again for your kind words.Kind regards, The Bluebird Ca... read more
Outstanding care for my mother which enabled her to remain in her own home rather than a residential care home. Care assistants were always compassionate and understanding. I had full trust in what they were doing and that they were giving my mother the care needed. My mother built up good friendships with the care team. Office staff all so helpful and requests for changes in care provision were always sorted.
Business response:
Thank you for your positive feedback on the care provided to your mother by Bluebird Care. We are delighted our support enabled her to remain at home.We appreciate you highlighting the compassion and understanding of our care assistants and your trust in their work. It's wonderful to hear she formed friendships with them. We are also glad our office staff were helpful with care adjustments.Your feedback is valued and will be shared with the team.Sincerely,The Bluebird Care Team
As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always helpful in adjusting the times of visits when necessary and ready to listen to me.
Business response:
Dear valued customer, thank you so much for your kind and thoughtful feedback. We are truly grateful for the trust you placed in us to care for your husband during such a challenging time. It's heartening to hear that the continuity of care provided by our staff helped ensure your husband received the attention and support he needed. We always aim to treat every individual with the utmost respect and dignity and we are so glad that you felt this was reflected in his care. We're also pleased to know that our administrators we... read more
Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.
Business response:
Thank you so much for your kind words and for taking the time to share this positive feedback with us. We are incredibly proud of our team at Bluebird Care and deeply appreciate your recognition of their dedication and compassion. Knowing that our carers are able to bring smiles to the faces of our clients, especially during such a challenging time, is truly heartwarming. We will be sure to share your feedback with the entire team. Your words of encouragement will undoubtedly boost their morale and inspire them to continue p... read more
Frequently asked questions about Bluebird Care North Tyneside
How is Bluebird Care North Tyneside rated?
Bluebird Care North Tyneside has a 4.8 star rating with 109 reviews.
When is Bluebird Care North Tyneside open?
Bluebird Care North Tyneside is open now. It will close at 4:30 p.m.