This profile has been claimed by the business owner or representative.
Bluebird Care North Tyneside
- Home Health Care
- Newcastle upon Tyne
About this business
Location details
126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Until my parents, unfortunately, had to go into residential care they received excellent care from Bluebird Care. This enabled them to stay in their own home for much longer than they would have been, which all of us greatly appreciated. The staff were all helpful, thoughtful and communicative. Thanks so much.
Business response:
Thank you for your lovely review. I'm very glad to hear that we have provided an excellent service.
All seems to be going very well since care visits were started a month ago in mid-June 2022. The primary task of this visit is to ensure that Mum's daily medication is being taken; we had noticed that if we could not get to visit her (we're in our mid-70's) any day, the medication was being forgotten. We are most grateful that the tablet uptake is now daily! In the light of experience, and being aware of my elderly mother's short-term memory incapabilities, we have recently asked for short hand-over notes to be written up in... read more
Business response:
Thank you very much for taking the time to write this excellent review. I'm glad we have been able to make a difference already and will continue to do so.
Bluebird Care looked after my dad for 3 months. The carers were always friendly and happy to help. They showed great respect to him and were always patient and calm. Problems were dealt with immediately and the app that they use was a great way for us to see he was ok. Thank you for all your help.
Business response:
Thank you for your excellent review, we are always striving to be the best we can be for our customers.
The staff are very helpful. No job too small.
Business response:
Thank you very much for taking the time to write a review. We are happy to hear you are pleased with our staff and will pass on your comments to them.
The carer comes each week and I can relax knowing my dad will have fun - going out for a day trip or a walk, then helped with lunch. He always looks forward to the visit and after is stimulated to do things around the house.
Business response:
Thank you for taking the time to write this excellent review. We work very hard to keep the quality of care to a high standard.
Care started middle of May 2022. The care plan in place is being followed. Haven’t been present when carers have attended. All going well. The carers are polite and always willing to give assistance. If unsure, there is always someone to speak to.
Business response:
Thank you for taking the time to write us a great review.
Staff are friendly and smartly dressed. They have always been punctual and have made my parents feel comfortable in what is always an initial awkward situation having to accept care. The carers took time to chat to my parents and find out a bit about them and have always been respectful in their home. Communication with the main office has also been very good and I feel that they are at the end of the phone and will try to accommodate our wishes. It has been a very good decision to start Bluebird care to help my parents and ... read more
Business response:
Thank you for this excellent review, I am always happy to read that customers and their families are happy with our service.
Excellent level of care provided by proactive staff. Carers are efficient, kind and communicate well with myself and my mother giving us great peace of mind at all times. Any issues are highlighted immediately so they can be dealt with accordingly. Would recommend without hesitation.
Business response:
Thank you very much for your kind words. We are glad to hear you are happy with our service. It is always a pleasure to look after your mother. We will pass your message on to the team.
We are very happy with the service Mam receives from Bluebird Care. Currently, they only go in two days per week to give me a break and Mam looks forward to their visits. If I have a holiday they go in twice a day every day and they are happy to organise this with a few weeks' notice. The staff seem to have a genuine warmth for their customers and each other. I witnessed this at their recent Jubilee celebration. Thank you, Bluebirds.
Business response:
Thank you very much for your excellent review. I’m so happy to read that your mam is well looked after and that you all enjoyed the Jubilee party.
Frequently asked questions about Bluebird Care North Tyneside
How is Bluebird Care North Tyneside rated?
Bluebird Care North Tyneside has a 4.8 star rating with 114 reviews.
When is Bluebird Care North Tyneside open?
Bluebird Care North Tyneside is closed now. It will open at 8:30 a.m.