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Bluebird Care North Tyneside
- Home Health Care
- Newcastle upon Tyne
About this business
Location details
126 Great Lime Rd, Newcastle upon Tyne, NE12 6RU, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Outstanding care for my mother which enabled her to remain in her own home rather than a residential care home. Care assistants were always compassionate and understanding. I had full trust in what they were doing and that they were giving my mother the care needed. My mother built up good friendships with the care team. Office staff all so helpful and requests for changes in care provision were always sorted.
Business response:
Thank you for your positive feedback on the care provided to your mother by Bluebird Care. We are delighted our support enabled her to remain at home.We appreciate you highlighting the compassion and understanding of our care assistants and your trust in their work. It's wonderful to hear she formed friendships with them. We are also glad our office staff were helpful with care adjustments.Your feedback is valued and will be shared with the team.Sincerely,The Bluebird Care Team
As we had regular staff who became aware of my husband's health they were able to see his deterioration and offer extra support to him and advice to me. Despite his failing mental health, he was always treated with respect and dignity to which I was immensely grateful. The administrators were always helpful in adjusting the times of visits when necessary and ready to listen to me.
Business response:
Dear valued customer, thank you so much for your kind and thoughtful feedback. We are truly grateful for the trust you placed in us to care for your husband during such a challenging time. It's heartening to hear that the continuity of care provided by our staff helped ensure your husband received the attention and support he needed. We always aim to treat every individual with the utmost respect and dignity and we are so glad that you felt this was reflected in his care. We're also pleased to know that our administrators we... read more
Bluebird Care carers are a great team who work together to keep their clients happy, safe and well. They are caring for my mother-in-law who is bedbound on end of life and they all make her smile on every visit. Thank you team, you are wonderful, keep the good work up, fantastic.
Business response:
Thank you so much for your kind words and for taking the time to share this positive feedback with us. We are incredibly proud of our team at Bluebird Care and deeply appreciate your recognition of their dedication and compassion. Knowing that our carers are able to bring smiles to the faces of our clients, especially during such a challenging time, is truly heartwarming. We will be sure to share your feedback with the entire team. Your words of encouragement will undoubtedly boost their morale and inspire them to continue p... read more
We have had Bluebird Care coming to pop in and check on my Dad (and Mum) for around 6 months now as my Dad has dementia and has started wandering and refusing to take medication from family members. He looks forward to their nightly visits and will always have his meds when directed, which used to be a flashpoint in the past. The carers then prompt Mum to lock up the house as they leave, which had worked to keep Dad from straying at night. I can't recommend the service highly enough, from the carers who are all lovely people... read more
Business response:
Thank you for taking the time to write such a kind and honest review. We really appreciate the feedback from our customers and their families. Improving people's lives at home is our goal and I'm thrilled to read that we have achieved this.
From first introductory meeting with Bluebird Care through our fifteen month journey with your team, I have been so impressed. Your kind and clear approach to developing and reviewing my friend's care plan alongside him, his partner and significant others was great. The direct caregivers were fantastic - thorough, creative and tender. There were many laughs with my friend and his partner that they so appreciated. They were particularly fond of regular carers with easy local and shared interest chats whilst carer seamlessly i... read more
Business response:
Thank you very much for taking the time to write such an outstanding review, I will pass on your thanks to the care team involved.
Always very pleased with the excellent service provided by my Bluebird Care carer. Always on time and delivered a thorough job with a very pleasant attitude and caring manner. Carer was always cheerful and a pleasure to have in my home. I look forward to her visits as we have a laugh together every visit and my house is left clean and bright and just the way I like it.
Business response:
Thank you for your excellent review, I'm pleased to read that your care expert is thorough and caring and the standard of care is high.
From my first enquiry to Bluebird Care regarding help for my parents, we were treated with kindness and respect. We began with a gentle approach of weekly cleaning help only with a view to moving on to more frequent visits for care and support. My parents were very impressed with the quality of the cleaning service provided and they were very comfortable having the ladies in the house. I am sure we would have progressed to more frequent care, not only cleaning but my parents are moving to be nearer us.
Business response:
Thank you very much for taking the time to review our service. I'm thrilled to hear that you are happy with the service provided.
I am pleased with the respect and dignity shown by all the staff, which is often missing from present-day living. I enjoy their visits.
Business response:
Thank you for taking the time to review our service. I'm very happy to read that you are treated with dignity and respect by our care experts and you enjoy their visits.
The care provided for my mum has been really good. it has been a huge relief to share the responsibility of caring for my mum with someone else. I really appreciate the flexibility to add extra care when needed.
Business response:
Thank you for taking the time to write this excellent review, your feedback is very valuable to us.
Frequently asked questions about Bluebird Care North Tyneside
How is Bluebird Care North Tyneside rated?
Bluebird Care North Tyneside has a 4.8 star rating with 114 reviews.
When is Bluebird Care North Tyneside open?
Bluebird Care North Tyneside is closed now. It will open at 8:30 a.m.