Bluebird Care Rochdale

5.0

Home Health Care
Heywood

About this business

Healthcare Home Health Care

Location details

54-56 Manchester St, Heywood, OL10 1DL, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

5.0103 reviews

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Oli D

5 years ago

Bluebird Rochdale has really made an effort to get to know my mum. She looks forward to seeing the carers, and there is a high standard of communication within the company.

Business response:

Thanks very much for allowing us to work with you to upgrade your review. We are delighted that you are happy with the communication we have as that is key to any relationship. Your mum is a delight to support and we look forward to increasing that support going forward. Please do ensure you contact us if you have any queries or requests of how we can continue to get things right.

Paul A

5 years ago

My wife has been a client for a period of five months since September 2019. We are very pleased with the quality of service provided by the Bluebird team. They care for my wife with dignity and respect and are very thoughtful, kind and personable. Bluebird attends on my wife twice a day, and the carers are always punctual with the occasional exception. We took a slight gamble choosing Bluebird; because at the time, they were a relatively new organisation/start-up in our locality. However, they have proved worthy of having be... read more

Business response:

Thank you very much for your review. We are privileged and honoured to be able to support your wife and are glad you are very happy with the team members that support her. I take on board that we could do things better, and we hope to work with all our customers and their loved ones as we aspire to be the best we can. As discussed, I would really appreciate constructive ideas of where we can improve our service to maximise our review.

Karen M

5 years ago

Bluebird Care Rochdale are excellent. The staff are kind, considerate and helpful. They are courteous towards Mum and Dad and offer practical help and advice. The office staff deal with queries promptly. All of the staff at Bluebird Care Rochdale are very approachable. I would not hesitate to recommend them.

Business response:

Thanks ever so much for taking the time to review our services. It gives us great confidence to continue delivering the highest quality of care. We are delighted that we are responsive to your needs and that of your loved one.

A Mc

6 years ago

I would definitely recommend Bluebird Care Rochdale. I have found two particular members of staff and all the team to be passionate about providing the best care for all their clients and really go the extra mile to provide a professional, personal care service and ensure the clients are treated with compassion and with dignity at all times. They are dedicated to their business and will not disappoint in providing excellent care for your loved ones who will be in very safe hands.

Business response:

Thank you so much for your very kind words. To get such feedback is incredible. People are swift to complain but not necessarily as quick to praise. For that, we are truly grateful. It is an honour and privilege to be charged with providing support to people within the community where we live and are eternally grateful to our staff for delivering person-centred care to our customers.

P D

6 years ago

All the carers are extremely helpful and kind and perform their duties willingly.

Business response:

We are grateful for your review and also delighted that you are happy with the support you receive. As always, if there is anything that we can support you with, then please contact us in the office and we will endeavour to amend what we do to ensure your wishes and needs are at the centre of what we do.

S E

6 years ago

Very pleased with the care I receive.

Business response:

Thank you very much for your review. We are a little disappointed to not receive the full score across any of criteria. We only support you at the weekend and Bank Holidays as we are aware we were less expensive than others you had looked at. We would really like to ascertain exactly what more we can do to earn the desired full score and hope we can work with you to achieve that. We are very happy that you have decided to increase the hours that we support you.

B O

6 years ago

Having the Bluebird team in to care for our 90-year-old father (who lives with us) has been a gamechanger for us. From the first visit, we have been really impressed with the care and true interest everyone from Bluebird has for ourselves and Dad. We have been able to have some quality time for ourselves knowing that dad was being cared for and he really looks forward to their visits.

Business response:

Thank you so much for your kind words. We are flexible to customer needs and communication with our customers and their family members is crucial in achieving this. It is an honour and privilege to be able to support our customers and we ensure they are treated with dignity and respect.

J B

6 years ago

I am pleased with the service from the carers. I enjoy them taking me shopping and visiting local places. They also do my cleaning and washing for me, which is a big help for me. I could not do without their help in a morning as they shower and dress me because I can't do it on my own.

Business response:

Thank you for taking the time to complete your review. We are truly happy to be supporting you in the needs and agreed activities in accordance with the care plan. We would like to know how we achieve the full scores available across all criteria as we aspire to be the very best that we can be.

S O

6 years ago

Bluebird Care is a relatively new company and are striving to be the best and although I am also new to the care system I have found them excellent. I did not think I would be able to find a company who would be so flexible, amenable and approachable. They are providing my mother with an excellent standard of care in partnership with myself, which is very important to my mother. The staff are consistent which is a high priority when dealing with dementia clients. The staff and management are professional and dedicated to pro... read more

Business response:

Thank you so much for your very kind words. We are delighted to be able to support your mum and listening to what you think is important. It is key to keeping all involved in the decisions made. It is a privilege and delight to support your wonderful mum. We are quite new to the sector, but we hope by listening to customers and other stakeholders that we are able to put the right things in place.