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Bluebird Care Rochdale
- Home Health Care
- Heywood
About this business
Location details
54-56 Manchester St, Heywood, OL10 1DL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been and am very happy with the quality of service I receive from Bluebird Care. Every carer I have encountered, have all been very respectful and friendly; they have taken great interest in my complicated medical situation, which makes me feel at ease. The management has been very curious and professional in dealing with any issues I have had, plus on my birthday, the management arranged for an ice-cream van to visit me on my way home. Thank you all at Bluebird Care.
Business response:
Thank you for taking the time to create this review. We must listen to our customers to ensure we are always delivering the highest quality of care that we can. We are glad that you enjoyed your ice cream and must thank the vendor for making that possible too.
My mother has been at Bluebird Care Rochdale for a few months and we have already seen an upturn in her well-being and mental health. She enjoys the company and is full of compliments for the staff. She now uses forward-looking language such as "I can't wait for the spring" and this tells us volumes about the care she is now receiving. I am writing this review to thank all the staff at Bluebird Care Rochdale. Thank you so much. Keep up the terrific work. You are hugely appreciated.
Business response:
Thanks for your kind words. We are glad you are happy with the support your mum receives, but if there are ever any things you are unsure of please do get in touch. It is an honour and privilege to do what we do.
I don’t often write reviews, but I wanted to put something about the impact Bluebird had on my close friend. During the current hardships we are all enduring, how refreshing it was to see how the professionalism of this company had on my friends attitude to life. There was not one thing to compliment them all, but it’s everything and the friendly way they went about their business. The best compliment I can say is that my friend felt every day that all the Bluebird staff came across that they wanted to make a difference ever... read more
Business response:
Thanks very much for your kind words. It is an honour and privilege to do what we do. We embrace all feedback to ensure we listen to customers and their families to move towards the very best outcomes.
Mum has received excellent care and enjoys her morning visits, she has a very good relationship with her carer who responds to any needs Mum may require. Overall very happy with the service and staff Bluebird provides. Thank you.
Business response:
Thank you for taking the time to leave this review. It is an honour and privilege to do what we do and your mum is a delight to support. We are strong advocates of using technology to ensure all parties can see what is being delivered so we are completely transparent and are pleased you see that benefit. We stopped charging for this option at the start of the pandemic and hoped that had been appreciated and is clearly of benefit as explained to your sister in her response. We are sorry that we did not attain maximum scores a... read more
Bluebird Care provides a great service and the people who work for them are a credit to the company. They arrive on time, are kind and considerate and willing to go the extra mile to keep my parents happy. Bluebird has been nothing but professional in all their dealings with my parents and myself. Highly recommended.
Business response:
Thanks so very much for taking the time to review the service we provide. We must always listen to our team, our customers and their families to ensure we strive to improve all the time.
The care and support that Bluebird Care has provided my 91-year-old father-in-law have been above and beyond the call of duty. On 20/1/21 Bluebird called to prepare my father in-law's evening meal. Unfortunately, my father-in-law had decided to place a prepared meal in the oven and forgot about it. Our Bluebird arrived to find the kitchen filled with smoke and the oven at the point of setting on fire, my father-in-law was in the living room oblivious. The way the carer reacted to this dangerous situation was, calm, cool and ... read more
Business response:
Thanks so very much for taking the time to leave this review. We are grateful that we had a team member visiting when they did and their calm manner in dealing with a precarious situation has been lauded by us all. We have such an amazing team to ensure we deliver the very best level of care that our customers deserve. It remains an honour and a privilege to do what we do. Your review has lifted the spirits of our team who love their job, but it is always nice to be recognised.
Bluebird Care Rochdale have been supporting my mum to live a semi-independent life for over two years and offer an excellent service. They are thorough and professional in their approach and Mum really enjoys her visits, especially from her regular carer, whom she has a soft spot for. Any concerns or queries we ever have are answered quickly and efficiently and any changes to her care plan are implemented speedily. It’s good also to see the company constantly looking for improvements and the family app is a great tool for fa... read more
Business response:
Thank you for taking the time to leave this review. It is an honour and privilege to do what we do and your mum is a delight to support. We are huge advocates of using technology to ensure all parties can see what is being delivered so we are completely transparent and are pleased you see that benefit. We stopped charging for this option at the start of the pandemic and hope that has been appreciated and of benefit as explained to your sister in her response. We are sorry that we did not attain maximum scores across all crit... read more
The help my mother is receiving has given her renewed confidence and a feeling of more security in her own home. She is very impressed with the standard of support, she says nothing is too much trouble for the girls who call to help.
Business response:
Thanks very much for your kind words. It is an honour and privilege to be in the position we are. We will ensure the review is passed onto the team who support your mum. If there is ever anything we can do to assist more then please do get in touch so we can respond accordingly.
I started using Bluebird services to look after my mum 4 months ago. It has to be said from the first meeting with the care manager and owner, I knew my mum was going to receive amazing care. Their attention to detail was brilliant. The staff are lovely and I like it that the same staff come to Mums which causes less confusion for her. At any point, I can contact them and add or remove services and they always manage to accommodate. I’ve worked in the caring sector before and I’ve seen many carers that don't care what they d... read more
Business response:
Thank you so much for your really kind words. We are very fortunate to have such amazing people in our team who love doing what they do. It is an honour and privilege to do what we do and we are blessed with the team that we have.
Frequently asked questions about Bluebird Care Rochdale
How is Bluebird Care Rochdale rated?
Bluebird Care Rochdale has a 5 star rating with 103 reviews.
When is Bluebird Care Rochdale open?
Bluebird Care Rochdale is closed now. It will open at 8:30 a.m.