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BMW
- Automotive
- Shelby Township, MI
About this business
Location details
45550 Dequindre Rd, Shelby Township, MI, 48317, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
I have always had my car serviced at BMW of Rochester Hills. This latest time I was applauded and feel like I was involved in a scheme to extort money from me for unneeded repairs. I agreed to have regular maintenance items done and then a full inspection completed for my 75K service checkup. They of course did all the maintenance repairs prior to calling me and telling me I needed to replace my upper and lower oil pan gaskets and the oil pump as they were leaking. They also told me that I needed to replace the battery that ... read more
Very arrogant staff, pompous egoistic and snobbish that they work at BMW. Will not help you unless you are buying a car from them. I had taken my 2006 BMW in for a check-up cause my mileage dropped several points. (report reads: acceleration and gas mileage have dropped please diagnose) 1. The representative when I went in was very arrogant made me wait for about 15-20 minutes even though he wasn't busy with another customer. 2. He suggested I do the diagnosis which should help me find my problem. 3. To run a simple OBD-II a... read more
They delivered a car that wasn't cleaned on the inside, was scuffed & scratched up on the outside and that broke down in less than a week. Awesome BMW experience. Oh, and their service department was useless when I needed them to be professional and helpful.
Business response:
Mr. Knight, as discussed in our conversation yesterday, we are very sorry to hear that you have had a mechanical problem with your new car and we would still like to assist you in resolving the issue. Your demand for a repurchase of the BMW and now an update to your previous glowing review of our store is rather disappointing since you have refused any of our offers of assistance. Until there was a mechanical issue with your vehicle there had been no communication back to us that there were any condition issues on the vehicl... read more
As the ceo of a financial firm I value customer service and customer experience over any other aspect of business. Sammi Naoum is the reason, time and time again, that I return to your dealership. I wish the rest of your staff had his excitement and customer service skills.
Business response:
Jason, Thank you for your continued loyalty to our store and the feedback on your Client Advisor Sammi Naoum. It is Sammi's passion for customer service that helps set the pace here at our dealership and it is nice to know that this resonates with valued clients like yourself. Enjoy your newest Ultimate Driving Machine! Happy New Year from the team here at BMW and the Eitel Dahm Motor Group
They're really nice until you buy a car from them. After that, they are incredibly rude to their customers. I am really disappointed with BMW of Rochester Hills and will no longer be recommending them to others.
I will not be going back to this BMW dealership again. I have had nothing but bad customer service the past 2 times Ive had to bring my CERTIFIED BMW. I was treated like I was unimportant. I had the same problem within a month of getting it fixed. The explanation given to me when I specified that I was not happy is unacceptable and goes along the lines of "its a car works like a human body, you have a problem, I fix it". Not sure if this is the best answer when the car breaks down and shuts off in the middle of a busy inters... read more
The dealer treats you like he is giving the vehicle for free. Doesn't know how to talk with a customer. If any one consider to buy a car from this dealer make sure to take in writing every commitment they do before delivering the car, because the manager asked me if I any anything in writing to provide. The moment I took the car out of the parking lot I got a warning sign of "low tire pressure". They don't inspect before delivering the car and once it is out of the lot they don't care of the buyer.
Business response:
Air was leaking from tires had to go to the dealership twice to get It fixed. Yes, they provided me good service this time.
DO NOT PURCHASE YOUR NEXT CAR AT BMW OF ROCHESTER HILLS I wanted to share my very recent horrifying customer experience at BMW of Rochester Hills so no one else has to suffer what I went through. Don Cole, the service manager completely humiliated me in front of his employees and in the open customer area of the dealership. I had my 2013 BMW in for service (second time as they could not fix the rattle right the first time) and when I came to pick it up, he came over to service writer's desk to inform me that in the future I ... read more
Business response:
We apologize you did not have a pleasant experience at BMW of Rochester Hills. We have served the Detroit area for the past 40 years and we take great pride in maintaining and serving customers for life. We would like to meet with you to discuss the incident and have an opportunity to earn your business once again. Please contact us at your earliest convenience. Wayne Youngblood General Manager BMW of Rochester Hills
I don't even have enough time to describe how terrible this dealership is and how not helpful they are. The receptionist should run the place, she is wonderful.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 2,815 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.