BMW

valentina10 

on DealerRater

11 years ago

We just bought a new X5 and had a wonderful experience with Alexander Smith who was our salesman. We were building the car and he was very helpful in giving his expertise as to what would meet our needs on the options. He also was very good about keeping us informed as to when the car would be ready. We just picked up the car and it is perfect. We really appreciate the wonderful service and attention Alexander gave us and we would be very happy to recommend him. 

mpalavido 

on DealerRater

11 years ago

My wife and me have owned BMW vehicles for nearly 20 years now. We recently moved to Phoenix and have been dealing with Chapman BMW of Chandler for the past two years. During this time, Andy Rummell in their service department, has been providing the highest level of professional customer service that we have ever experienced with any BMW dealer. Based on that experience, when it came time for my next car...choosing Chapman was a no brainer. We met Bits Fajardo on their sales team. From the get go, Bits was knowledgeable, pr... read more

cooper20 

on DealerRater

11 years ago

I contacted Jeremy and was given priority treatment. He scheduled me right away and arranged for a temporary loner to allow me to follow my schedule without interruption. There was a small delay as the required part was not locally available and had to be shipped long distance. Jeremy updated me and fulfilled his commitment as quickly as possible. Jeremy is always friendly and courteous and a pleasure to have this relations with. 

Mikeycell 

on DealerRater

11 years ago

Recently purchased a vehicle from Chapman BMW. I bought a car from them several years ago and I'm glad to say the service has not changed -- still excellent! I inquired about the car through the internet. Ryan Dorfman responded to my inquiry within minutes. We discussed the vehicle and even talked about "real" prices within minutes. I never like trading in a car because you know what you are going to get, but since you know it makes it a little more palatable. That said, I do think the offer was fair. I also think the sale p... read more

JohnWilcox 

on DealerRater

11 years ago

After a replacement drivers side door pull that I had purchased at Chapman began to peel, I took my 2002 M3 Cabrio in to see David Pense to take a look. Since I was within the 1-year parts warranty, Dave readily agreed to replace the part at no charge. When the replacement part came in, I was able to schedule the service at my convenience and even received a free loaner car while the work was done. The replacement was done in a few hours and the door pull looks like new. Thanks, Dave and to the Chapman service technicians wh... read more

husker1973 

on DealerRater

11 years ago

My recent service apt at Chapman BMW-Chandler was great as always. From the moment I arrived and was greeted by Vince Adams..Everything was handled perfectly. I would highly recommend this service center for anything that a BMW owner may need. 

MarkWoolson 

on DealerRater

11 years ago

The only place I will take my BMWs for service. I can trust them to do what is right and I have been foing there 7 years. 

pattijrizzo 

on DealerRater

11 years ago

been a customer of Chapman BMW for 14 years and it is a top notch organization from sales to service. BMW product is top notch. 

Nina82 

on DealerRater

11 years ago

Ryan the sale's Man was wonderful i he helped a lot and explained every thing step by step i loved the service thans much