This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Chandler, AZ
About this business
Location details
7455 W Orchid Lane, Chandler, AZ, 85226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 7:00 p.m. | |
| Sun | 11:00 a.m. to 6:00 p.m. |
One of the cars I own is a 2008 750i CPO car with 43,000 miles. The car is in very nice condition and I take pride in keeping the car looking nice. I am a 50 year old business executive and car enthusiast who takes special care of cars. On Tuesday of this week, I dropped off my car at Chandler BMW for service on a few items that needed to be addressed. The service advisor Kris Mason welcomed me upon arriving at the dealership. I did not know Kris since I did not buy the car at Chandler BMW but he assisted me in a professiona... read more
Business response:
Thank you for bringing your concerns to my attention. I apologize for the inconvenience that we caused. We are going to refund you the $75. If you have any further comments or concerns, please contact me directly. Thank you, Randy Scott Chapman BMW General Manager 480-344-4269 RandyScott@chapmanchoice.com
My reason for giving this rateing is that upon arriving at this dealership nobody and I do mean absolutely nobody came out to greet or offer help to me. We had to walk around and find someone to help us find help while service reps were sitting and looking at us out the window. But they refused to get up and come out and help. We were shown to Matt traders office and he decided, well maybe I will help. Told him of a few problems we were having with the car and he decided that none of these problems needed any attention , so ... read more
Business response:
Thank you for bringing this to my attention. I apologize for any inconvenience this may have caused you and assure you this is definitely not how we do business. Our dealership is family-owned and operated and we are known for the excellent customer service we deliver. However, we do make mistakes. With that said, I am sorry to hear that you had to go elsewhere for service. Here at Chapman, we consider each challenge an opportunity to improve upon our customer service skills and we will use this experience as a teaching oppo... read more
the service is very bad.. they try to sell you things that you dont really need. And they break down things and they say it was already like that... >=/
The cost of repairs at this BMW service center is outrageous in my opinion. (This is probably true for any BMW service center, but my experience is here) A part that can be purchased for $70 will cost you $300 at this dealership and this is not including any labor charges. If you do go here... check your options with other shops and let them know what you were able to find. They may negotiate. (they did negotiate with me once, but I still way overpaid for the service and know that now.) Another example... I needed a new embl... read more
This is a very snobbish dealership and Chapman has no sense of customer service whatsoever. BMW enthusiasts stay away if you value good service. I had taken my vehicle in several times for warranty issues, they could not pinpoint the issue until 3 days after warranty expired. Then, the dealership would not honor or fix the issue. Garret O'Dell Service Sales Mgr, did not even return my call when I elevated to him.
Brian Lee is very experienced and understands the value of his customers time. He led me through the sale and did not become aggressive - his patience earned my business. I have purchased three vehicles from Chapman BMW and several suburbans from Chapman Chevy. Thanks!
Overall, the dealership is nice. I liked working with the Internet Manager, Ryan Dorfman. Unfortunately, because I had gone in for a test drive in which the total time spent at the dealership was maybe 30 minutes, I was also required to work with Bits Fajardo, who had taken me on the test drive. Ryan spent a lot more time negotiating with me and convincing me that Chapman was the right dealership to go with for my 5 series. I did not like working with 2 people. I ended up repeating myself multiple times on items that had bee... read more
3 years ago when I custom ordered my 335i Coupe, I would have rated this dealership with all 5's, however now I believe that the dealership has taken a turn for the worse. Over the last two months that I visited the dealership and inquired about purchasing a new E90 M3 from them I was given the cold shoulder time and time again even though I had purchased 2 vehicles from them in the past. I was told that I was not allowed to take an M3 for a test drive several times as their excuse was that customers who buy them don't like ... read more
We have been using Chapman BMW for servicing our vehicle, so it was our first stop when we decided to buy a CPO 5 Series. First reaction - STICKER SHOCK. The funny thing is that they were able to justify the price even though they have full access to the inventory at other AZ BMW dealers. Heck, their inventory isnt all that great either. When I seemed disinterested, they dropped the price by 4K. Still it was not a good buy and priced about 3K higher. They seem to think that the customers dont do their homework before purchas... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 3,218 reviews.
When is BMW open?
BMW is open now. It will close at 9:00 p.m.