BMW

Barbara J Borer 

on DealerRater

9 years ago

Our mechanic told us that the problem we were experiencing was on an extended warranty. He had contacted BMW and was told that. We took it to Chapman and we're told no it wasn't and they would charge us for it. Our mechanic said Chapman would probably rather get the money from us rather than bmw. So we paid the 149.99 for the diagnosis to Chapman's and are going back to our mechanic to have it foxed. I'm deeply disappointed in Chapman. 

Kkim 

on DealerRater

9 years ago

When l went to pick up my car, the service light came on and my car shook viggorously. When I confronted Oscar, my service advisor, he said he could do nothing about it and didn't want any responsibility. Knowing I was upset, all he did is hand me my keys and went back inside. The least he could do is give me some advise on what to do (since that is his title!!). I am writing the board on this because whatever they did, my car runs like crap now!! I let my insurance company know and we'll see what happens... He also sent a r... read more

Mike from Gilbert AZ 

on DealerRater

10 years ago

Two months ago, bought 4 tires from this dealer for my BMW X3 with cost of $1600+. However, today I have to pay $400 to replace a broken tire which had a long crack on it. According to this dealer, the crack is caused by some impact, not because of a defective tire. Funny thing is that there is a hole on the side tire, for which there is no signs at all to show any impact. This dealer says the hole is propagated due to the crack. So, what I fo not understand is that the hole and the crack are located in opposite poditions an... read more

Limey 

on DealerRater

10 years ago

If you can avoid having your car serviced here do so at all costs! My car was taken to the dealership for a blown tire. I had called them & they said to call BMW roadside service so I did. It was late afternoon on a Friday when I discovered the problem so there was no point in them sending a tow truck that late so I made an appointment for 7am Saturday morning for them to come & pick it up. Got a call from the tow company that was supposed to come & get it saying that BMW roadside service had just called them to say the vehi... read more

Tanner 

on DealerRater

10 years ago

Got in to do a recall without an appointment. Unheard of .. I was out in less than 30 minutes. Would not do business with any on else. 

Brad 

on DealerRater

10 years ago

Jacob charged me for numerous items that I did not approve. I asked for an oil change only and proceeded to get a bill for $570. He definitely charged me for items I never approved. Then he blamed it on me after I confronted him when I have an email stating I only want an oil change. 

cseakes 

on DealerRater

10 years ago

I will never work with Chapman Collision Center again. Around March 20th my white 530i was admitted for an insurance claim against the rear bumper. I went in, received a quote and asked them if they could take care of some other body work while the car was in the shop. They marked on the car with a yellow marker circling the places I wanted them to look at and even wrote it down on the form that I would like an estimate for the trunk and that I would pay for the mirror to be replaced. They called me and said the vehicle was ... read more

Lin 

on DealerRater

10 years ago

I took my car two days before my Warrenty ran out cause of noise during breaking. They said it was fine and it was 8 mm...Two week later the sensor came on that mean they never checked my back breaks... 

ArizonaTravis 

on DealerRater

10 years ago

We recently purchased a 2015 BMW 435i xDrive Coupe. The finance department was misleading about the cancelation of extended maintenance contracts. This led us to an approximate $2,000 loss. Not a way to treat customers. Deven Price was our sales lady. She is just as guilty as the finance department. They bamboozled us and left us holding the bag.